Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI have used the mortgage broker at Spencers, Demi several times and the service was fantastic. Demi is very knowledgeable and got me some great deals. I received regular updates throughout the process and I would recommend using this service to anyone looking for a mortgage. All of the staff made me feel welcome when attending the office.
Rachel · 12 October 2025 · Spencers Blaby
Agent replied · 16 April 2026
Hello Rachel,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Demi and the team provided you with fantastic service and great deals. Your recommendation means a lot to us, and we're delighted to have made you feel welcome.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI've had the pleasure of working with Demi at Spencers Blaby twice now, and both experiences have been absolutely outstanding. She was incredibly efficient, always available for meetings, and consistently on top of everything from start to finish. Demi made the whole mortgage process feel smooth and stress-free with her friendly and professional approach. She was not only knowledgeable but also genuinely lovely to work with. I felt supported and well-informed every step of the way. Highly recommend Demi and the team at Spencers Blaby!
Vardhana · 12 October 2025 · Spencers Blaby
Agent replied · 16 April 2026
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDemet was recommended to us to arrange our new mortgage.
She listened, brilliant mortgage advisor, really helpful, and better than that, she was a fantastic human being.
Really happy with our new mortgage and the remortgage she has arranged
Couldn't recommend her higher.
Thank you Demet.
Louise · 12 October 2025 · Spencers Blaby
Agent replied · 16 April 2026
Thank you so much for your kind words! Our team is thrilled to hear that Demet was able to exceed your expectations as both a mortgage advisor and a human being. We are dedicated to providing excellent service and are happy to have helped with both your new mortgage and remortgage. Thank you for recommending Demet!
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRating only, no written review.
Raghbir · 9 October 2025 · Spencers Leicester
Agent replied · 23 October 2025
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleCain bell was so amazing guiding me throw this steps in getting this accommodation,his the best and l highly recommend him
Daniel · 2 October 2025 · Spencers Leicester
Agent replied · 23 October 2025
"Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team. Cain is truly dedicated to providing the best service possible and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSpencers in Blaby recently sold our house and despite it taking sometime to sell, the team were consistently updating us with market performance, viewings, feedback before a sale was finally secured. James and Lorna and all staff there were always professional and courteous. We would definitely recommend them to anyone looking to sell. Carole & Paul
Carole · 2 October 2025 · Spencers Blaby
★★★★★ 5/5
GoogleSo far, so good...Spencers Blaby recently sold my parents house within 2 weeks of going live online. All the staff are helpful, friendly and determined to help my parents achieve the move they're after. Special thanks go to James for his endless patience with my elderly father during a recent second viewing!
Carol · 20 September 2025 · Spencers Blaby
Agent replied · 23 September 2025
Thank you so much for your positive feedback! We are glad to hear your parents had a smooth and quick experience with us. Our team always strives to provide excellent customer service and we're thrilled that James was able to assist your father with patience. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleSuch a poor customer service. They don’t even bother to reply on email. On the phone admitting that is wasting of time for them. Woooow
Anna · 15 September 2025 · Spencers Rugby
Agent replied · 22 September 2025
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had a fantastic experience with Spencers Blaby Estate Agents. They were professional, friendly, and quick to act, especially when solicitors needed chasing or when we or our buyers had questions.
James looked after us throughout the process, and we honestly couldn’t have asked for a better estate agent. His support made everything feel smooth and manageable.
I’ll always recommend Spencers over other agents, they truly went above and beyond.
Lnevay · 2 September 2025 · Spencers Blaby
Agent replied · 9 September 2025
We are thrilled to hear that you had a fantastic experience with us at Spencers Blaby Estate Agents! Our team takes pride in providing professional, friendly, and efficient service. We are delighted to have James as part of our team, and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have the privilege of knowing Ms Demet Ludlam for the past 15 years, when she helped us out so brilliantly in finding the right mortgage for us.
From the very beginning, Ms Ludlam came across as extremely knowledgeable and at the same time a very good communicator and explained us the complex mortgage terminology’s in an easy and understandable format. She has also been very approachable and patient in addressing all our concerns. Through her expertise, we were able to get excellent mortgage deals ever since, which otherwise would have been a very daunting task for us.
Since 2010, Ms Ludlam has been our port of call, if ever we needed any further help. She has always been prompt in getting back to us.
With Ms Ludlam’s due diligence, we have been very blessed in getting the best mortgage products available in the market. We have always felt very secure in her excellent professional competencies.
We wish her all the very best in all her future endeavours.
H · 22 August 2025 · Spencers Blaby
Agent replied · 9 October 2025
Thank you for sharing your wonderful experience with Ms. Demet Ludlam! We are thrilled to have such a knowledgeable and approachable mortgage advisor on our team. It's no surprise that she has helped you find the best deals and provided excellent service for the past 15 years. Your loyalty and trust mean a lot to us, and we wish Ms. Ludlam continued success in all her future endeavors. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from Spencers Rugby! Big thanks to Niamh for being so helpful and making the whole process really easy. Highly recommend!
Myles · 18 August 2025 · Spencers Rugby
Agent replied · 23 October 2025
Thank you for choosing Spencers Rugby, ! We are thrilled to hear that you had a great experience with Niamh and our team. It was our pleasure to make the process easy for you. We really appreciate your recommendation! ⭐️
Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery professional, helpful and friendly service. Extremely pleased with the services from mortgage advisor Cem, and strongly recommended.
Muhammad · 18 August 2025 · Spencers Wigston
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our mortgage advisor, Cem. We pride ourselves on providing professional, helpful, and friendly service to our customers. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have been with Spencers for 8 years, and I recently had a complicated request that could have been overwhelming. Thankfully, Olivia Heaney took charge of the entire process and handled it so smoothly. I can't express enough how grateful I am for her support. Olivia is incredibly responsive, whether through emails or phone calls, and her dedication really shines through in her work. I truly believe that Spencers letting agency is fortunate to have such a talented and wonderful Manager like Olivia. Her exceptional service left me speechless, and I felt compelled to share my appreciation for her outstanding efforts.Olivia Heaney❤️
Drones · 16 August 2025 · Spencers Leicester
★★★★★ 5/5
GoogleWe have used Demet's mortgage services for over 10 years and she has been great. We have just recently purchased a buy to let property and Demet has been very meticulous with the process. Demet always manages to find us the best rates. Thank you again for all your hard work Demet and we look forward to working with you in the near future.
Sandra · 10 August 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been remortgaging and advised by Demi now for about 15 years
She is fantastic,remembers my details better than me !She is so professional yet friendly and lovely making our mortgage journey a breeze. We are nearing the end of our mortgage now which is great but means we won't see Demi professionally (but will have to pop in to see her )
Many thanks Demi xxx
Emma · 10 August 2025 · Spencers Blaby
Agent replied · 9 September 2025
Thank you for your kind words! We are thrilled to hear that Demi has provided such fantastic service for all these years. We will definitely miss her as your mortgage journey comes to an end. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEfficient and friendly service with a good outcome.
Karen · 10 August 2025 · Spencers Blaby
Agent replied · 9 September 2025
Hello Karen,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our service efficient and friendly, and that you had a good outcome.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleExcellent professional and friendly service from all of the team. Well done and thank-you!
Mandy · 3 August 2025 · Spencers Wigston
Agent replied · 16 April 2026
As a valued client, we truly appreciate your kind words and are delighted to hear that our team provided exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWhole our family want to say thank you for Spencers agency, and especially for Georgina Sibson our agent, she helped us a lot, very professional and kind ledy, she done hard work and she made that our dream come true.
Thank you
Rodica · 3 August 2025 · Spencers Leicester
★★★★★ 5/5
GoogleWe have had the very best service from Spencers, Georgina and Ben were so helpful and attentive. This was a difficult and complex move with two properties selling and buying one together with elderly parents involved, and the understanding and work that the whole team put in was remarkable. I would highly recommend without hesitation!
James · 26 July 2025 · Spencers Wigston
Agent replied · 16 April 2026
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleI've used this letting agency to rent a studio at Clyde Court back in 2019. Like another reviewer had mentioned, they were really nice to you when they're trying to get you into the property. After moving in, the staff were really unhelpful.
There was a communal laundry room but they had to close it off after complaints of mold growing all over the walls during COVID. It remained closed for the next 3 years I was living there and doesn't seem like they've done anything to rectify the problem. They've advertised there was a gym at the property, again, they've closed the facility down during COVID and never opened it up again.
Towards the end of my lease, I've noticed the shower hose was changed but was never informed that there would be someone entering the property - it is required by law that I would need 24h noticed before anyone can come in. When I rang the property management about the issue I was given the excuse that the maintenance team "accidentally" came into the wrong property and that was it.
When the closed the laundry room, many of the tenants were forced to buy washing machines, me included. When it was time to move out, I phoned Spencers about the broken lift (would be fixed for a week and then breaks down for months on end) and if they could call maintenence fix it so I can move the washing machine down (I lived on the top floor). The agent on the phone was incredibly rude, she said that it wasn't her problem and that I need to ask my neighbours or friends to move it down using the stairs, otherwise I will be fined if I leave it in the property. I tried to tell her that I wasn't planning on leaving it in the property and I need to use the lifts otherwise it will be extremely dangerous to move something so heavy down the stairs. She refused to listen and double down. I've phoned the movers about the situation and they've replied that because I lived on the top floor and the washing was heavy they won't be moving it due to health and safety, which I completely understand and what I tried to convey to the agent. I had escalate the situation to management and only then did they finally listened to me and fixed the lift. All I wanted was to have the maintenance team to fix the lift, something so simple yet the initial agent was so combative about it.
This entire experience had soured my time with Spencers and will definitely avoid.
Poco · 22 July 2025 · Spencers Leicester
★★★★★ 5/5
GoogleDemi, my financial advisor of 10 years, helps me with my 5 buy to let mortgages. She is a long term resident and provides the continuity I desire as and when my financial circumstances change. 10/10.
Mdroberts007 · 16 July 2025 · Spencers Blaby
Agent replied · 16 April 2026
Hello mdroberts007,
Thank you for your wonderful 5* review! We're delighted to hear that Demi has been able to provide you with the continuity and support you need over the years. Your satisfaction is our priority, and we appreciate your loyalty.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThanks so much to Demet for making the process of buying our first home easy and stress-free. She was so helpful every step of the way, always available to answer questions, explain things clearly, and guide us through the mortgage process as first time buyers. Highly recommend!
Nancy · 16 July 2025 · Spencers Blaby
Agent replied · 16 April 2026
Hello Nancy,
Thank you so much for your amazing 5* review! We're thrilled to hear that Demet made your first home-buying experience easy and stress-free. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleSo far, very impressed. Only a week in to being marketed by Spencer’s and am very pleased. Amanda has made sure everything is in place to sell and is enthusiastic and proactive. Had mortgage advice from Demi, who is also great. No pressure, just good, honest advice. Thank you all 😊 …
Helen · 16 July 2025 · Spencers Blaby
Agent replied · 16 April 2026
Thank YOU for trusting Spencer's with your marketing and mortgage needs! We strive to provide top-notch service and are thrilled to hear that you are already seeing positive results and working with our amazing team members Amanda and Demi. Keep us posted on your progress! 😀 #SpencersSuccess
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe are dealing with Gem as our mortgage advisor and he has been amazing every step of the way so would thoroughly recommend for anyone looking a knowledgeable yet friendly person on your side
Sam · 16 July 2025 · Spencers Wigston
Agent replied · 16 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
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