Spencers Residential Lettings reviews

★★★★★ 5/5

Google

Emily was really amazing. My journey in getting to rent the property I want was not smooth sailing (due to my own problems) but she made sure that I would get to move in on the date that I needed to. Nothing but praise to her.

Ahmad · 16 October 2025

★★★★★ 1/5

Google

AVOID: I am a landlord and used Spencers to find tenants for my property in Rugby. References were not carried out correctly, and i was essentially lied to about my tenants employment and family situation, its taken nearly a year of not being paid rent to get them out. My friend in Rugby who rented out her place with Spencers and had a similar situation where they completely ruined her property. I would highly recommend not working with them. UPDATE: In reply to the below response, I have now tried to call multiple times a day for the past 3 weeks, with no answer. My deposit is being held, with absolutely no sign the process has even started to get it back and zero communication from Spencers.

Fliss · 16 June 2024

★★★★★ 5/5

Google

I had a really good seamless experience dealing with Spencers Rugby. Niamh was always happy to help and while she was away, she delegated the work to her subordinates and touched base with me to make sure that everything was going to plan. Within couple of weeks the process was completed ! very impressed

Antony · 5 June 2025

★★★★★ 5/5

Trustpilot

What an amazing and helpful estate…

What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.

Jane · 3 September 2026

★★★★★ 5/5

Google

The team at Spencer’s went above and beyond to help us secure a property. Emily and Niamh were very professional and helpful to us as first time renters and after dealing with other letting agents in the area it was a great contrast going through Spencer’s for our rental property.

Joe · 11 July 2025

★★★★★ 5/5

Google

I’m a new to rugby as a landlord but I can’t fault Spencer’s especially Emily rented out my flats in days of advertising she gets the job done goes out of her way to help making sure the tenants transition was smooth /5 stars for Emily 😊well done keep up the good work 👍🏽 …

Bal · 16 April 2025

★★★★★ 5/5

Google

Was shown a property by Emily from Spencers letting Agents Rugby. Property was located in Hinckley. Emily presented the location and was very professional in her met n great. The location was in excellent condition and fittings 4* +. Unfortunately a little too far for myself with walking distance. A gated complex and very secure. Worth having a look. Thank you Emily.

G · 26 October 2024

★★★★★ 5/5

Trustpilot

Laila Green viewing.

Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.

Dawn · 30 March 2026

★★★★★ 5/5

Google

Everything went smooth with no delays. Thanks to Emily and Niamh! 5 stars! Highly recommend!

Raivis · 16 February 2026

★★★★★ 5/5

Google

We moved in Hinckley, Danelaw Court last year in September from London! We was in hury because on 24 Sept we had tickets in our country for the wedding. The agent was amazing and very quick, we rent the flat here! is more than perfect! Thank you, Spencers Agency for the best services ! Is very Quiet, clean, new! We would like to renew the contract for the next 80years if is possible! We felt like we are home ! Big thanks to Shamaiar Jeremiah!

Mihaela · 17 June 2023

★★★★★ 1/5

Google

AVOID: I am a landlord and used Spencers to find tenants for my property in Rugby. References were not carried out correctly, and i was essentially lied to about my tenants employment and family situation, its taken nearly a year of not …

Felicity · 16 April 2025

★★★★★ 1/5

Trustpilot

Continually ignored by Spencers Birstall

Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....

Chris · 17 August 2026

★★★★★ 5/5

Google

I have recently dealt with Emily at Spencer’s. She gave me an excellent viewing of a property in Rugby. It was a really pleasant experience and I will always recommend Emily as she went above and beyond for me.

Abby · 13 March 2025

★★★★★ 5/5

Google

Great service from Spencers Rugby! Big thanks to Niamh for being so helpful and making the whole process really easy. Highly recommend!

Myles · 18 August 2025

★★★★★ 5/5

Google

Just moved into my first place and Spencer’s have been brilliant, especially Emily! She was so helpful and informative. Thank you Emily, you’re a superstar!

Callum · 12 July 2025

★★★★★ 5/5

Google

We needed a short term rental property in the South Leicestershire area and Spencers had exactly the type of property we were looking for. They were extremely quick in responding to us and help in securing the rental with great ease. They have kept us informed throughout the process and followed through with everything that was needed. Very easy recommendation! Great team - Micah Powell was the lettings negotiator who assisted us and he was excellentPositiveResponsiveness, Professionalism

Timothy · 17 June 2022

★★★★★ 1/5

Google

Do not rent 50 Frderick Street off this place you'll have to put up with constant harrassment off the owner of the property with weekly visits even checks your bins lets himself in when your not home even assaulted me Tuesday now being evicted in April he has done nothing but harrass me radiators dont work so constantly cold will be seeking legal advice but id steer clear of this place unless ya like weird old men going through your stuff

Bray · 24 February 2025

★★★★★ 1/5

Trustpilot

So disappointing experience with…

So disappointing experience with Spencers. I don't think they are professionals. I don't believe their reviews in Google are true. We had the worst experience like tenants. Katy and Naomi let us down. So the things now escalated to Property Ombudsman. Please tenants and landlords and any other people who are using their services look after your rights! Keep your evidences and report Spencers to Property Ombudsman like I do.

Desislava · 15 April 2026

★★★★★ 5/5

Google

I found my rental property with this letting agent and Rachel and team were fantastic, everything was taken care of promptly and professionally from start, all way through my tenancy to finish when I moved out. Very friendly, helpful and responsive. Would highly recommend these guys to anyone looking for a good letting agents. If I ever move back to this area I’ll be giving them a call first ! Thank youPositiveResponsiveness, Quality, Professionalism

Joe · 17 June 2022

★★★★★ 5/5

Google

Excellent customer service from the first moment I made contact. Rachel is so helpful, considerate, professional and efficient. I can't speak highly enough of the service we received. Letting a property was a new experience for us and Rachel guided us all the way. So grateful for her patience when I was phoning two or three times a day to ask questions. She put my mind at ease every time. Thank you to the whole team at Spencers, Rugby. Happy to recommend you.PositiveResponsiveness, Quality, Professionalism, Value

Brenda · 17 June 2021

★★★★★ 2/5

Google

Another day another incredibly unprofessional and questionable estate agent crosses my path. Maybe I am unlucky. Start with the positives: they found numerous potential tenants and showed the place to many of them in a short period of time, the financial checks were accurate. But unfortunately when it came to finalise the tenancy, Clear instructions were ignored, keys released without a valid contract, terms changed in the contract and agreed with tenant without informing me, and many more. So, 2 stars and I will never work with these people again.

Cris · 25 November 2024

★★★★★ 5/5

Google

The Spencers in Rugby went seriously above and beyond in helping me - for context some very important documentation got sent to my old address by accident (I had moved away a year before). The Spencers team helped me all the same, at no …

Trev · 16 April 2024

★★★★★ 1/5

Trustpilot

Not worth 1 star

I wouldn’t even give Spencer’s Syston or the actual overall company a 1 star! I had the worst experience buying a property. Lack of communication you have to keep chasing for updates. Lies about the property I brought. Took it to head office and even appealed and I got nothing apart of a rubbish apology! I will never deal with Spencer’s again.

Poonam · 23 April 2026

★★★★★ 5/5

Google

We personally dealt with Zak, throughout the whole process of moving, from start to finish. He was amazing and kept us updated during everything. The communication was very important for us, as we had been let down with this in the past, …

Clover · 16 April 2024