Spencers reviews in Leicester, Wigston, Rugby and 1 more

★★★★★ 5/5

Trustpilot

After Looking at a property on their…

After Looking at a property on their books went to the Eccllesall Road office for advice and was met with really Helpful Staff and full of Enthusiasm what a pleasant surprise in todays world, would recommend no problem

Mr · 9 October 2026 · Spencers Rugby

★★★★★ 5/5

Google

I can’t say anything other than they are a WONDERFUL team who have almost become like friends over a 6 month, very tricky sale of our house. They were so pleasant, communicated well and went out of their way to make sure our sale through. Nothing was too much trouble for them. I want to thank Shanya who even went out to a viewing one evening when we were away. She is so smiley, friendly, and incredibly efficient! Jo the manager again has such a warm personality and was always reassuring when things got unsettled with our vendors. Steff was great too and although came in later on in our sale, was always “on the case”. Can’t forget Mike either who valued our property in the beginning and was very good at explaining the whole selling procedure to us. They are a wonderful team and I would recommend Spencer’s to anyone selling a house in this area.

Bethan · 5 October 2026 · Spencers Wigston

★★★★★ 5/5

Google

I was helped by Emily from showing this place to handing over the keys. She has been extremely helpful through out.

Rakesh · 3 October 2026 · Spencers Rugby

★★★★★ 5/5

Google

Rating only, no written review.

Ioannis · 3 October 2026 · Spencers Rugby

★★★★★ 5/5

Google

AN EXCELLENT GROUP OF PROFESSIONAL AND HELPFUL PEOPLE From the outset they were professional and friendly, presenting good evidence as to why my home was valued as it was. Everything was upfront in terms of fees and did everything to make the property marketable. When an offer of sale came and accepted I cannot fault them for the delays as that was because of the one of the parties in the chain but they would do everything they could to make sure everything was moving along. This included trying to get an exchange/completion date, again not hindered by Spencers but by external parties. Whenever any issues arose the staff ALWAYS attempted to help out in whatever way they could all the way up to the manager. I know that most expect professionalism from people like this but I felt like we had a good 'rapport' from everyone I dealt with. Post-exchange - when I was in a bind and up against time and the Renters Rights Act when looking for a rental post-sale they absolutely did everything they could to help me out before possible homelessness. As it turned out it was not needed in the end but I am so grateful for the help they offered. A special call out to Lorna, despite not meeting her until handing in the keys post-completion, she was always so cheerful and helpful on the telephone even when the whole process was becoming frustrating and especially for the help with the rental issue. James was very helpful too as I did deal with him quite often. To all the others who dealt with me many thanks as well. In summary: I highly recommend Spencers Blaby branch certainly for selling a property and I would have no issues buying through them either.

Keverne · 28 September 2026 · Spencers Blaby

★★★★★ 5/5

Google

Thank you to all the staff for your professional way you have helped us, Lorna has been very easy to deal with

Mitch · 28 September 2026 · Spencers Blaby

★★★★★ 1/5

Trustpilot

Avoid Spencer's Estate Agents Leicester City Centre

My experience with Spencer’s Estate Agents (Leicester City Centre) has been extremely disappointing, and I honestly wish I had never instructed them. I was persuaded to put my property into auction after being told that this would provide a quick turnaround, with completion expected within around six weeks from the sale. Based on what I was told, I believed this was going to be a straightforward and efficient way of selling my property. Unfortunately, that is absolutely not how things turned out. I have ultimately been left around £15,000 out of pocket, and I feel extremely let down by the advice and service I received. One of the biggest issues was the question of viewings. I was told by Spencer’s that the property was getting viewings and that they were carrying out the viewings. However, I was then being told by the auction company that the property wasn't getting sufficient interest and that I needed to reduce the asking price every week. This left me extremely confused. If I was being told that viewings were taking place, why was the auction company telling me that there wasn't enough interest and continually pushing for the price to be reduced? Eventually, I decided that I had had enough and wanted to withdraw from the auction process and put my property back onto the open market. Even then, I was told that I would have to pay £350 to withdraw. The communication throughout the whole experience was also extremely poor. There were numerous occasions when I couldn't get hold of anyone, calls and messages weren't dealt with promptly, and I was left chasing for basic information about my own property. For an estate agent dealing with someone's property and potentially a huge amount of money, I expected professionalism, transparency, regular communication and advice that was genuinely in my best interests. Sadly, that was not my experience. I relied on what I was told about the auction being a quick six-week process, but instead I ended up facing repeated pressure to reduce the price, poor communication, uncertainty about what was actually happening with viewings and, ultimately, a financial loss of around £15,000. I am extremely unhappy with the way the whole situation was handled. I would not recommend Spencer’s Estate Agents (leicester city centre) based on my experience. If you're considering using them, I would strongly advise you to get everything in writing, particularly regarding viewings, the expected timescale, price reductions and any charges if you decide to withdraw. For me, this has been a very stressful, frustrating and extremely expensive experience, and one I genuinely wish I had avoided and they certainly don't even warrant a one star.

Marvie · 24 September 2026 · Spencers Rugby

★★★★★ 5/5

Trustpilot

Emily has been amazing the whole…

Emily has been amazing the whole process soo quick and very polite and helpful.

Lily · 23 September 2026 · Spencers Blaby

★★★★★ 5/5

Google

Just want to say thank you to Cem at Spencers Wigston who was amazing helping me buy my first home a few years ago and a great help with my remortgage recently.

Emma · 21 September 2026 · Spencers Wigston

★★★★★ 5/5

Google

Currently in the middle of buying my first home. Hoping to complete in the next couple of weeks. Mia has been an absolute delight to deal with. She has gone above & beyond to help where she can & kept me updated throughout the viewing and offer stage. Thanks so much Mia & Spencer’s 🫶🏼

Emma · 21 September 2026 · Spencers Blaby

★★★★★ 5/5

Google

Thank you Shanaya! Our house moving experience wasn’t the smoothest due to terrible solicitor practise however, Shanaya went above and beyond to ensure we secured our new property. She even took the time to check in on us to see if there was anything we needed and we felt cared for during the process and nothing was ever too much to ask. Thanks again Shanaya!

Jay · 12 September 2026 · Spencers Wigston

★★★★★ 5/5

Google

A very supportive and helpful experience while selling our home. All staff were kind and had time for us with any queries. A big thank you to all at Spencers Wigston.

Pauline · 12 September 2026 · Spencers Wigston

★★★★★ 5/5

Google

We can't speak highly enough of Spencers Wigston. The entire team is oustanding. Shaniya, our Sales Negotiator, was second to none! She was proactive, responsive and an excellent communicator throughout the sales process. We firmly believe that this sale would have fallen apart if it were not for Shaniya’s tenacity.  She truly made us feel like we were her only customer. Nothing was too much trouble, and when she said she would do something she did it, and regularly exceeded expectations even in the most challenging circumstances.

Mark · 12 September 2026 · Spencers Wigston

★★★★★ 5/5

Google

Lovely experience today with Emily. Has been so helpful throughout the whole process, every question was answered quickly and politely. Would recommend Spencer’s !

Wiktoria · 10 September 2026 · Spencers Rugby

★★★★★ 5/5

Google

That's great service very straightforward easy specially to Emily she's very calm and nice person. Thank you

STEPHANIE · 10 September 2026 · Spencers Rugby

★★★★★ 5/5

Google

Positive experience with Emily at the Rugby branch. Very helpful and polite!

Corran · 10 September 2026 · Spencers Rugby

★★★★★ 5/5

Trustpilot

What an amazing and helpful estate…

What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.

Jane · 3 September 2026 · Spencers Leicester

★★★★★ 1/5

Trustpilot

Continually ignored by Spencers Birstall

Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....

Chris · 17 August 2026 · Spencers Leicester

★★★★★ 5/5

Trustpilot

Wigston Team Highly Rated

We can't speak highly enough of Spencers Wigston. The entire team is oustanding. Shaniya, our Sales Negotiator, was second to none! She was proactive, responsive and an excellent communicator throughout the sales process. We firmly believe that this sale would have fallen apart if it were not for Shaniya’s tenacity.  She truly made us feel like we were her only customer. Nothing was too much trouble, and when she said she would do something she did it, and regularly exceeded expectations even in the most challenging circumstances.

Mr8lueSky · 13 August 2026 · Spencers Rugby

★★★★★ 5/5

Trustpilot

Wigston Team Highly Rated

We can't speak highly enough of Spencers Wigston. The entire team is oustanding.

Mr8lueSky · 13 August 2026 · Spencers Leicester

★★★★★ 5/5

Google

I used mortgage advisor Cem to get onto the property ladder. Cem has been a great support during a very difficult process, answering every query and worry call/email; being honest and upfront which has helped me to learn and develop my knowledge of the market process and still remaining supportive and positive for me with what I had chosen. I was able to trust Cem to do what was best for me and my circumstances; changing the mortgage deal to get me a better rate. I am not worrying so much about what money I have leftover. Furthermore, Cem has encouraged a meeting next year to plan ahead for my mortgage renewal. This helps my neurodiverse brain; no last minute stress and pressure if it was left until last minute and, helps me to financial plan. Thank you Cem for all your help.

Abigail · 12 August 2026 · Spencers Wigston

★★★★★ 5/5

Google

Having recently completed our sale and purchase, we're incredibly grateful to the team at Spencers for helping us get there. From the outset, Mike was honest, knowledgeable, and extremely helpful in advising us on the best approach to our sale. What stood out even more was his willingness to act as a sounding board and offer advice on the property we were purchasing, despite it not being a Spencers listing. His guidance gave us confidence throughout the process that we were pitching our sale at the right level (and ensuring we were not overpaying too much on our purchase!). Once our sale was agreed, we found ourselves in an exceptionally slow-moving chain with several periods where the whole transaction felt at risk. It was during these challenging moments that Spencers really demonstrated their value. Were are especially grateful to Shaniya, whose perseverance, persistence, and determination were instrumental in getting everything over the line. She consistently went above and beyond, chasing progress, keeping everyone informed, and fighting our corner when others seemed unable to move things forward. During the most critical stages of the transaction, her efforts were invaluable. Buying and selling property can be incredibly stressful, but knowing we had such a dedicated team supporting us made all the difference. We're extremely grateful to everyone at Spencers for their hard work and commitment in helping us secure our forever home and would strongly recommend them.

Ben · 12 August 2026 · Spencers Wigston

★★★★★ 5/5

Google

The service I have received from everybody at Spencers throughout the process of selling my property, has been incredible! A particular shoutout to Lorna who was basically my rock throughout the last 5 months. My house was put on the market in no time at all and things progressed quickly once I had accepted an offer. The experience with solicitors on both sides has been a very different one - extremely stressful and draining at times but Lorna has been amazing at supporting, whether that was chasing for updates and answers, communicating with the buyer on my behalf or just pushing for movement on the sale - she has gone above and beyond! I would highly recommend Spencers as an estate agent, everybody is so friendly and supportive and they take time to build a relationship with you instead of treating like 'another customer'. The biggest thank you once again :)

Rebecca · 12 August 2026 · Spencers Blaby

★★★★★ 5/5

Google

Emily was absolutely fantastic . So kind and always making sure communication was kept on top of. Thankyou for all your help :)

Jasmine · 10 August 2026 · Spencers Rugby