Trusted Agent profile
★★★★★
754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 728 reviews on Google only. Show every review
5/5
GoogleGreat service from Olivia kept me well informed throughout out the whole process and made renting out my first home a breeze
Thank you for your wonderful feedback! We're thrilled to hear that Olivia provided you with excellent service and made your first rental experience smooth. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThanks to all the team at Spencer’s for always looking after my property. Special thanks to Olivia she always comes back to me asap and is very helpful thoughout the process for any advice needed
Thank you for your kind words! We're thrilled to hear that Olivia and the team have been able to assist you effectively. Your satisfaction is our top priority, and we appreciate your trust in us to care for your property. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleExceptional Staff & Brilliant Service! Definitely recommend
Thank you for your excellent 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleTia, Cian, and Oliver were fantastic throughout my entire move in process. Brilliant communication. Would definitely recommend!
Thank you for your wonderful review! We're thrilled to hear that Tia, Cian, and Oliver made your move-in process smooth and enjoyable. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleProbably the worst estate agents I’ve dealt with and I’ve been dealing with estate agents various over the country and in Leicester for over ten years and can hands down say these are one of the worst agents. …
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service! We dealt with Olivia, Tia, Oliver & Cian, all very polite and made the whole process feel so effortless.
Thank you for your glowing 5* review! We are thrilled to hear that you had a positive experience with Cian and that he was able to show you multiple properties. We appreciate your recommendation.
5/5
GoogleI can’t say anything other than they are a WONDERFUL team who have almost become like friends over a 6 month, very tricky sale of our house. They were so pleasant, communicated well and went out of their way to make sure our sale through. Nothing was too much trouble for them. I want to thank Shanya who even went out to a viewing one evening when we were away. She is so smiley, friendly, and incredibly efficient! Jo the manager again has such a warm personality and was always reassuring when things got unsettled with our vendors. Steff was great too and although came in later on in our sale, was always “on the case”. Can’t forget Mike either who valued our property in the beginning and was very good at explaining the whole selling procedure to us. They are a wonderful team and I would recommend Spencer’s to anyone selling a house in this area.
Thank you so much for your kind words! We are thrilled to hear that our team made your home-selling experience a positive one. Each member works hard to provide exceptional service, and it's wonderful to know that their efforts made a difference. We appreciate your recommendation and wish you all the best! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI was helped by Emily from showing this place to handing over the keys. She has been extremely helpful through out.
Thank you for such positive feedback! We are thrilled to hear that Emily provided exceptional service from start to finish. We will make sure to pass along your kind words to her. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleAN EXCELLENT GROUP OF PROFESSIONAL AND HELPFUL PEOPLE From the outset they were professional and friendly, presenting good evidence as to why my home was valued as it was. Everything was upfront in terms of fees and did everything to make the property marketable. When an offer of sale came and accepted I cannot fault them for the delays as that was because of the one of the parties in the chain but they would do everything they could to make sure everything was moving along. This included trying to get an exchange/completion date, again not hindered by Spencers but by external parties. Whenever any issues arose the staff ALWAYS attempted to help out in whatever way they could all the way up to the manager. I know that most expect professionalism from people like this but I felt like we had a good 'rapport' from everyone I dealt with. Post-exchange - when I was in a bind and up against time and the Renters Rights Act when looking for a rental post-sale they absolutely did everything they could to help me out before possible homelessness. As it turned out it was not needed in the end but I am so grateful for the help they offered. A special call out to Lorna, despite not meeting her until handing in the keys post-completion, she was always so cheerful and helpful on the telephone even when the whole process was becoming frustrating and especially for the help with the rental issue. James was very helpful too as I did deal with him quite often. To all the others who dealt with me many thanks as well. In summary: I highly recommend Spencers Blaby branch certainly for selling a property and I would have no issues buying through them either.
5/5
GoogleThank you to all the staff for your professional way you have helped us, Lorna has been very easy to deal with
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleNumerous issues encountered during our renting period a couple of years ago. We had trash in the house when moving in and the agents were difficult to communicate with. Would not recommend.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleNot very satisfied with thr services
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk … More
5/5
GoogleJust want to say thank you to Cem at Spencers Wigston who was amazing helping me buy my first home a few years ago and a great help with my remortgage recently.
"Thank you so much for the positive feedback! We are thrilled that Cem was able to assist you with both your first home purchase and remortgage. It's our pleasure to help make your homeownership journey a successful one. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleCurrently in the middle of buying my first home. Hoping to complete in the next couple of weeks. Mia has been an absolute delight to deal with. She has gone above & beyond to help where she can & kept me updated throughout the viewing and offer stage. Thanks so much Mia & Spencer’s 🫶🏼
Thank you for your kind words! We are so thrilled to hear that Mia has been able to make your home buying experience a delightful one. Our team at Spencer's always strives to go above and beyond for our clients. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest in the business. Olivia was great throughout. Found a new tenant within a week. Will be using again
"Thank you for the kind words! We are thrilled to hear that Olivia provided exceptional service and found a tenant quickly for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI was recommended Spencer's by a friend and I am so glad as I was a little nervous to use an agent. Olivia and the team are amazing. Highly recommend to anyone
"Thank you so much for your kind words and for trusting us with your business! Olivia and our team are dedicated to providing exceptional service to all our clients. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Shanaya! Our house moving experience wasn’t the smoothest due to terrible solicitor practise however, Shanaya went above and beyond to ensure we secured our new property. She even took the time to check in on us to see if there was anything we needed and we felt cared for during the process and nothing was ever too much to ask. Thanks again Shanaya!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleA very supportive and helpful experience while selling our home. All staff were kind and had time for us with any queries. A big thank you to all at Spencers Wigston.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe can't speak highly enough of Spencers Wigston. The entire team is oustanding. Shaniya, our Sales Negotiator, was second to none! She was proactive, responsive and an excellent communicator throughout the sales process. We firmly believe that this sale would have fallen apart if it were not for Shaniya’s tenacity. She truly made us feel like we were her only customer. Nothing was too much trouble, and when she said she would do something she did it, and regularly exceeded expectations even in the most challenging circumstances.
Thank you for your kind words! Our team here at Spencers Wigston is dedicated to providing exceptional service, and we are thrilled to hear about your positive experience with Shaniya. We are grateful to have her on our team and we are delighted she went above and beyond to make your sale a success. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLovely experience today with Emily. Has been so helpful throughout the whole process, every question was answered quickly and politely. Would recommend Spencer’s !
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThat's great service very straightforward easy specially to Emily she's very calm and nice person. Thank you
Thank you for your kind words and positive review! We are thrilled to hear that Emily provided you with excellent service. We pride ourselves on making things easy and enjoyable for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GooglePositive experience with Emily at the Rugby branch. Very helpful and polite!
Thank you for your excellent 5* review and for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI used mortgage advisor Cem to get onto the property ladder. Cem has been a great support during a very difficult process, answering every query and worry call/email; being honest and upfront which has helped me to learn and develop my knowledge of the market process and still remaining supportive and positive for me with what I had chosen. I was able to trust Cem to do what was best for me and my circumstances; changing the mortgage deal to get me a better rate. I am not worrying so much about what money I have leftover. Furthermore, Cem has encouraged a meeting next year to plan ahead for my mortgage renewal. This helps my neurodiverse brain; no last minute stress and pressure if it was left until last minute and, helps me to financial plan. Thank you Cem for all your help.
Thank you for your kind words! It was a pleasure assisting you in getting onto the property ladder. I am glad that my honesty and support helped you in understanding the market and getting a better rate. Looking forward to meeting you next year to plan ahead for your mortgage renewal. Your trust and satisfaction mean the world to me. Kind regards, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
