Spencers Residential Lettings Leicester reviews

★★★★★ 5/5

Google

We had a fantastic experience with Spencer’s Estate Agents from start to finish. Their team was professional, knowledgeable, and incredibly supportive throughout the entire process of selling our home. Communication was excellent, they kept us informed every step of the way and were always available to answer any questions we had. Their expertise in the market really showed, and they worked hard to ensure we got the best possible outcome. What stood out most was their dedication and attention to detail, which made what can often be a stressful process feel smooth and straightforward. We wouldn’t hesitate to recommend Spencer’s to anyone looking to buy or sell a property. Thank you again for all your hard work!

Santosh · 19 March 2026

★★★★★ 5/5

Google

I had a great experience renting a house through Spencer Letting Agency. From the initial viewing to moving in, the whole process was handled professionally and efficiently. Bradley and Cian were both incredibly helpful and supportive throughout. They communicated clearly, responded promptly to any questions, and made sure everything progressed smoothly. I especially appreciated their help during the negotiation stage, they handled discussions fairly and professionally, ensuring the process was straightforward and stress-free. Their friendly and approachable manner made a big difference, and I felt confident and well-informed at every step. Thanks to Bradley and Cian, securing the property was a positive experience. I would highly recommend Spencer Letting Agency to anyone looking to rent a property. Thank you again for your excellent service.

Rajwinder · 16 March 2026

★★★★★ 5/5

Google

We honestly couldn’t be happier with the service we received from this letting company. From start to finish, they were professional, friendly, and incredibly supportive throughout the whole process of securing our home. They kept us updated every step of the way, answered all our questions quickly, and made what can be a very stressful time feel smooth and straightforward. Thank you to Jas and Kayleigh for helping us find and move into our home, we’re so grateful for all your help and would highly recommend you to anyone looking to rent!

Elle · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with the team, especially Jaz who I met with. He was really polite, friendly and professional throughout. He took the time to explain everything clearly and made the whole process feel easy and relaxed. It’s always nice dealing with someone who is approachable and genuinely helpful. Thanks again Jaz, really appreciate your help. 🙌🏾🙌🏾

Dilesh · 16 March 2026

★★★★★ 5/5

Google

Good communication, friendly staff, and quick processes. Jazz was especially brilliant with his support and offer of showing me several more properties than originally requested, good place especially if you need a place to live fast.

Kacper · 9 April 2026

★★★★★ 5/5

Google

Great experience with Spencer Sales & Lettings, especially Faith, who helped us buy our first home. She was professional, supportive, and kept us informed throughout the whole process. As first-time buyers, we felt well guided and reassured every step of the way. Highly recommend! 🏡✨ …

Sylvia · 16 January 2026

★★★★★ 5/5

Google

I have had nothing but excellent service from Olivia and the team at Spencer’s over the last 10 years! They have always found excellent Tennant’s that have been exceptionally reliable in all aspects. 100% recommend!!!

D · 16 March 2026

★★★★★ 1/5

Google

I had a viewing today, and unfortunately the experience was very disappointing. The person assisting us was quite rude and did not provide good customer service at all. During the viewing, he rushed ahead up the stairs despite there being a lift available, and didn’t even check if we were following or knew the way to the room. It felt very unprofessional and inconsiderate. This is not the level of service I would expect when dealing with customers. Overall, a very poor experience.

Angel · 2 April 2026

★★★★★ 1/5

Google

- It is a racist office against Muslims. The same method of dealing with me happened to a Muslim a week ago, and his comment is available ، The office was visited and it was agreed to view the property for the purpose of renting it, and after a few moments a message arrived on the mobile specifying the next day and hour to view the property and an hour before the specified hour the office called and stated that there were no keys to the property and an appointment would be sent later, I waited for a day and no message was sent, I went on the second day I went to the office and found out that they had rented it to someone else, and I asked them why a message was not sent, and they said you are the one who sets the time!!!! Isn't that an explicit contradiction and lack of credibility on the part of the office, perhaps because he paid them an amount and they stripped of their professional ethics?

A.Z · 16 March 2026

★★★★★ 5/5

Google

Vicki is always on hand to help and when it comes to advice, she goes above and beyond and would highly recommend her and her team as her services have been some of the best for the 5+ years that I have known her for

Balu · 18 October 2025

★★★★★ 5/5

Google

I have been with Spencers for 8 years, and I recently had a complicated request that could have been overwhelming. Thankfully, Olivia Heaney took charge of the entire process and handled it so smoothly. I can't express enough how grateful I am for her support. Olivia is incredibly responsive, whether through emails or phone calls, and her dedication really shines through in her work. I truly believe that Spencers letting agency is fortunate to have such a talented and wonderful Manager like Olivia. Her exceptional service left me speechless, and I felt compelled to share my appreciation for her outstanding efforts.Olivia Heaney❤️

Drones · 16 August 2025

★★★★★ 5/5

Google

Spencer's have been great and really professional helping me move into my first rented accommodation. Shamaiar was really responsive and helped answer any questions and enquiries I had and had a lovely friendly but also professional approach to her. Thank you so much. I am updating my review to also add that the moving process out my accommodation was really blissful. Again Spencers have helped with any questions I had and provided professional help when ever I needed. Whilst living in my accommodation any emails I sent with questions were answered promptly and resolved to the best ability that they could. Would like to also say thank you to Chelsea and Niamh and they extra support they have provided me.PositiveProfessionalism

Evie · 28 May 2024

★★★★★ 5/5

Trustpilot

What an amazing and helpful estate…

What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.

Jane · 3 September 2026

★★★★★ 1/5

Google

I've used this letting agency to rent a studio at Clyde Court back in 2019. Like another reviewer had mentioned, they were really nice to you when they're trying to get you into the property. After moving in, the staff were really unhelpful. There was a communal laundry room but they had to close it off after complaints of mold growing all over the walls during COVID. It remained closed for the next 3 years I was living there and doesn't seem like they've done anything to rectify the problem. They've advertised there was a gym at the property, again, they've closed the facility down during COVID and never opened it up again. Towards the end of my lease, I've noticed the shower hose was changed but was never informed that there would be someone entering the property - it is required by law that I would need 24h noticed before anyone can come in. When I rang the property management about the issue I was given the excuse that the maintenance team "accidentally" came into the wrong property and that was it. When the closed the laundry room, many of the tenants were forced to buy washing machines, me included. When it was time to move out, I phoned Spencers about the broken lift (would be fixed for a week and then breaks down for months on end) and if they could call maintenence fix it so I can move the washing machine down (I lived on the top floor). The agent on the phone was incredibly rude, she said that it wasn't her problem and that I need to ask my neighbours or friends to move it down using the stairs, otherwise I will be fined if I leave it in the property. I tried to tell her that I wasn't planning on leaving it in the property and I need to use the lifts otherwise it will be extremely dangerous to move something so heavy down the stairs. She refused to listen and double down. I've phoned the movers about the situation and they've replied that because I lived on the top floor and the washing was heavy they won't be moving it due to health and safety, which I completely understand and what I tried to convey to the agent. I had escalate the situation to management and only then did they finally listened to me and fixed the lift. All I wanted was to have the maintenance team to fix the lift, something so simple yet the initial agent was so combative about it. This entire experience had soured my time with Spencers and will definitely avoid.

Poco · 22 July 2025

★★★★★ 5/5

Google

Excellent Service by Spencers Lettings Team I had an outstanding experience with the Lettings team at Spencers, especially Kayleigh. Her professionalism, attention to detail, and friendly attitude made the entire process smooth and stress-free. She went above and beyond to address all my queries and ensure everything was handled efficiently. I highly recommend Spencers for anyone looking for reliable and exceptional lettings services. Dilip Thobhani

C · 17 December 2024

★★★★★ 5/5

Google

I’d like to thank Jack for his outstanding support in acquiring tenants for my property. It was a stressful time whilst the property was unoccupied for a significant amount of time, but Jack’s jovial character was a source of comfort and reassurance. He ensured we found suitable tenants for the house and when we came across some challenges, Jack went above and beyond to remedy the situation. A real superstar and a credit to his team.

Shazeeb · 30 May 2024

★★★★★ 5/5

Google

Cian has been very helpful super guy -very good agents,really happy to work with them

Frank · 16 March 2026

★★★★★ 5/5

Google

Spencers have been the second agency I went to when selling my house and I regret I haven't choose them straight away! Super helpful and professional. I dealt with Alicia for most of the time and she was simply amazing. I felt she had my back during the whole process, always polite and super quick at replying to all my queries. She went way beyond by helping me to keep everything on track and by keeping me calm during stressful moments. Many Thanks Alicia and whole team at Leicester branch 😊

Izabela · 24 October 2023

★★★★★ 5/5

Google

Cian, Was absolutely amazing and helped me throughout my whole journey during this process he has been very very informative. Thank you so much For helping me start a new life!

Ashleigh · 17 October 2025

★★★★★ 5/5

Trustpilot

Laila Green viewing.

Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.

Dawn · 30 March 2026

★★★★★ 5/5

Google

Very positive experience. Garwinder has been helpful and forthcoming with expertise and insightful perspective that has been really useful in our property search. Thank you!

Adam · 25 November 2025

★★★★★ 5/5

Google

Chelsea morley was an absolute gem at helping me find a property that I could call home. She made the whole process easy and smooth. She had the challenge of housing me and my pooch in a quick turn around and she smashed it out the park. Any questions or worries I had I felt were answered and I would 100% recommend Chelsea and the team at Spencer’s. Thank you so much for finding us somewhere to call home. We couldn’t thank you enough!!

Aaliyah · 26 July 2023

★★★★★ 1/5

Trustpilot

Continually ignored by Spencers Birstall

Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....

Chris · 17 August 2026

★★★★★ 5/5

Google

Cian was tremendously helpful. Very easy smooth process

Jack · 16 March 2026