Spencers Residential Lettings Leicester reviews

★★★★★ 5/5

Google

Cian was prompt, reactive and had great communication skills and we go a tenant within a few weeks. excellent service. …

Muddir · 16 November 2025

★★★★★ 5/5

Google

Amazing! Sold my property quick and kept me in the loop at all times from valuation to offers. Thanks Faith and Amanda xx

Grace · 17 October 2025

★★★★★ 5/5

Google

I cannot recommend Spencer's lettings enough. From initially enquiring about their service to finding a tenant took roughly two weeks. Even after agreeing to use their service the after care is efficient, professional and every person we have dealt with goes above and beyond. Thank you Olivia, Chelsea, Niamh and Kayleigh ! :-)

Vanessa · 23 September 2024

★★★★★ 5/5

Google

I would like to Thank Jack from the city branch for the smooth and efficient way in which he expedited the whole process of us moving into our new accommodation. It was fast and flawless in every respect, and would highly recommend Jack and the agency to anyone looking to rent accommodation in the Leicester area. WELL DONE.

Paul · 21 April 2024

★★★★★ 5/5

Google

I had a great experience renting with Spencer’s, they were efficient and great at communicating with me. Jazz Athwal who managed my letting was really reassuring and made sure I had everything I needed to rent in Leicester. I would definitely recommend him for all your letting needs!

Tara · 16 March 2026

★★★★★ 5/5

Google

I had a very good experience with Spencers Leicester, such an outstanding team. Thank you Niamh,Bradley, Jazz, Olivia and Kayleigh. You are all amazing and efficient. I would give you 10 stars as 5 stars are not enough. Thank you for all your help ❤️

Dorothy · 10 November 2024

★★★★★ 5/5

Google

Thank you to the Spencer Agency team for their unwavering help. They have a wonderful team. Jack, Chelsea and Niamh are three wonderful people and unique agents💎. These three friends are really wonderful and unique🌹👌🏻. Thanks for all the help of these dear friends, especially Jack and Chelsea. Thank you very much for helping me🙏🏻 Mo

Mohammadreza · 21 February 2024

★★★★★ 1/5

Trustpilot

So disappointing experience with…

So disappointing experience with Spencers. I don't think they are professionals. I don't believe their reviews in Google are true. We had the worst experience like tenants. Katy and Naomi let us down. So the things now escalated to Property Ombudsman. Please tenants and landlords and any other people who are using their services look after your rights! Keep your evidences and report Spencers to Property Ombudsman like I do.

Desislava · 15 April 2026

★★★★★ 1/5

Google

After leaving a 5 star when I moved in, now I am thoroughly DONE with this agency. They are lovely getting you IN the property, but not helpful whatsoever when things go wrong. My oven broke, and I followed procedure, and reported it. After 2 weeks of not hearing anything, I asked for an update. They then told me I've got to get it repaired or fixed myself. Landlord is stingy but it happens. So I arrange for the old one to get removed with Spencers. Get a time slot for the next day, and 2 emails to confirm the go ahead and I thought FINALLY after a month with NO OVEN in a LOCKDOWN, I was getting somewhere... Not a word. Nobody came. Why am I surprised? I am so disappointed with the lack of communication. I have been paying on time, for 16 months and never caused an issue. I even wanted to upsize from flat to house with Spencers because they were so great at helping me find a place in a hard time in my life. GOD knows I won't be staying with Spencers. At this point I'd rather pay the leaving early fine than give another penny to the dream team of Sloppy Spencers and the Lackluster Landlord. TL;DR: Happily show you and sell a dream, but then don't be surprised when the door smacks you on the way out.

Letitia · 21 June 2021

★★★★★ 5/5

Google

We have had the pleasure of dealing with Maxwell Fisher @ Spencers and we couldn't be happier with the service we received. Max was so helpful when we found the house that we had fallen in love with and he was so accommodating with his communication between us and the vendor. I would recommend Spencers Leicester to anyone looking to move in this area. We would highly recommend Max (& Vicki who covered for Max whilst he was on Paternity leave). Thank you Max & the team @ Spencers Leicester! We hope to be enjoying our new home very soon!!! xPositiveResponsiveness, Professionalism

Sharon · 21 June 2021

★★★★★ 5/5

Google

I was very pleased with my experience with Spencer’s, I want to thank Niamh and Kayleigh two lovely ladies, the support I received from them was 5 star, nothing was ever too much and no question went unanswered. Two amazing representatives of your company very polite and professional

Rain · 30 May 2024

★★★★★ 5/5

Google

Highly recommend Vicki and her team at Spencer’s. They have been excellent from the start of our purchase and communication has been swift, accurate and professional. Nothing was a problem for them and although the process took longer than normal they were very patient and understanding. Vicki was excellent throughout and in my opinion is an asset to Spencer’s Leicester.

M · 21 June 2023

★★★★★ 5/5

Google

I would recommend Spencers in Leicester if you are selling or buying a home, they were brilliant. We have finally moved house to a beautiful home after a 19 month process, where what could go wrong did!! We changed to Spencers half way through the process to get things moving. I can honestly say that Franco and his team have earned their fee. They have been up against it trying to get information from a very poor estate agents in Leicester and call centre solicitors who just read from a script. and have doggedly persevered to keep my wife and I updated and keep our spirits up. Max, Sandra and the front line team always answered the phone with a smile and we could tell this each time and nothing was too much trouble. It was a long journey with numerous false starts, but thanks to Franco and the Spencers team, we are very happy in our new home. Thank you Franco, thank you Spencers and thank you all the Leicester team. Finally, do not try and save money using call centre conveyancing solicitors, they will create you problems and delay your move....use Justin Crowson at Frisby and Small in Leicester. Spencers worked very well with him and he is also brilliant!PositiveQuality, Value

Justin · 27 August 2020

★★★★★ 5/5

Google

Amazing service from Olivia and her team. Special thanks to Niamh who was very thoughtful and informative throughout there was no question un answered. They made the whole tenant find process very smooth and simple.

Rachel · 4 November 2024

★★★★★ 5/5

Google

I have never sold a house before and the one I am selling was my parent's who have sadly died. Mark met me at the property and carefully and concisely took me through the whole process. He was very patient and answered all my queries without making me feel foolish. I was kept informed of all viewings by text and Franco was in touch regularly by phone with updates. He was knowledgeable and friendly, putting me at my ease at the same time giving me the chance to digest information and make considered decisions. Whenever I text Mark with a query he responded to me either by text or phone call. The sale is still going through but so far I cannot fault the service received by the Spencers staff and I am so pleased I used them as my parents bought the house from Spencers over 50 years ago!

Jennifer · 21 June 2020

★★★★★ 5/5

Google

Well where do I start ? I live over 200 miles away from Leicester and as the Executor of my parents estate felt the heavy weight of the responsibility of ensuring I "did a good job " of winding everything up which obviously included selling their lovely home .Where to start ? Well i do have some knowledge of Leicester and its estate agencies having lived there for a while .I chose to invite 5 of the best known agents in to give a valuation but what i was really interested in finding out was which Company really would do the best job for us . Spencers turned out to be head and shoulders above the Competition. John who arrived on a Saturday afternoon to give us a valuation survived a mean grilling from me and my husband .He remained ever the consummate professional even though im sure he would have preferred being at LCFC home game ! John left us with all the information we needed bar a valuation but to be honest this wasnt what made me choose Spencers, it was after receiving a call a few days later from Franco the branch manager that i made up my mind to use them .There was no hard sell just lots of information about the Company generally but also about himself ,his experience of selling property in Leicester and an assurance that i would receive a first class service not only from the team but from Franco personally. All viewings ,and there were many ,were all accompanied and within 3 weeks of signing the contract with Spencers we had a buyer . The house was really in a position where we felt pretty confident that it would sell fairly easily but without the expertise of Franco who literally oversaw the entire process from beginning to end but worked especially hard on the day of exchange and " got the job done " when it looked as if it wasnt going to happen frustratingly for a third day running .Well done Franco . Selling the family home of many years is always going to be an emotional journey but with Franco and his team ( especially Emma ,Dan and the gentleman who accompanied all the viewings) it was as painless as i could have wished for . THANK YOU ALL VERY MUCH .

Elizabeth · 21 June 2020

★★★★★ 5/5

Google

Never thought I would write a review for an estate agents (let alone a positive one!), but Scott is absolutely fantastic at what he does. He went out of his way to contact me when he thought a rental property would meet what I was looking for, and more than that even contacted me regarding a pre-arranged viewing to let me know that he had been in to the property and didn't think it would be a good fit. He's proactive, which is incredibly rare in the rental market, and arrives at each meeting with such a friendly and positive attitude he puts a smile on your face.

Sarah · 21 June 2020

★★★★★ 5/5

Google

We're still moving forward with the purchase of our property, although at this stage we cannot fault the work rate and commitment of Franco and his team to get a deal across the line for us. He's given us his time and forthright opinions from the outset which was helpful and appropriate in the context of the property we are purchasing; his communication has been excellent throughout, over many weeks. We've fostered a direct and honest line of communication and I'm grateful to him for that!

Kris · 21 June 2020

★★★★★ 5/5

Google

I moved to Leicester at the start of January and with in 3 weeks I have been able to move in to an apartment effortlessly with no hassle by using Spencer’s. From the first day of meeting the team until my keys being handed to me I can not fault a single step. Always kept in contact to keep me updated and answered any questions I had swiftly. Made a stressful process almost stress free. Scott was excellent during the viewing process but my biggest thank you goes to Nicola who was amazing start to finish. Highly recommend that you speak to Nicola if you are looking to rent. Thank you again

Mathew · 21 June 2020

★★★★★ 5/5

Google

Having experienced awful customer service from a number of other local estate agents; I was delighted to go through Spencers for help with my relocation and finding a property. Scott was super friendly and knowledgable about the area and Rosie has been so helpful throughout the whole process. The whole team have been lovely and made the move quick and easy! Very excited to move in to my new place tomorrow! Thanks guys :)PositiveResponsiveness, Quality

Heather · 21 June 2021

★★★★★ 5/5

Google

Rosie has been exceptionally responsive and patient during the process of applying for and ultimately leasing our new home. It really felt like she couldn't do enough for us and she guided us through every step of the journey. The rest of her team were equally as attentive and I'm certain that anything which might spring up during our tenancy will be dealt with quickly and professionally! A real breath of fresh air!PositiveResponsiveness, Professionalism

Tim · 21 June 2021

★★★★★ 5/5

Google

Although I didn't actually need Spencers Letting Agents in the end because I sorted things out through a friend, I dealt with Sam for a number of weeks via the telephone, email and a personal visit to a property. He is very helpful, professional and easy to talk to and communicate with. He always responds back to you quickly via email or calls. Thanks Sam. Will keep your details on record for the future.

David · 21 June 2021

★★★★★ 1/5

Trustpilot

Not worth 1 star

I wouldn’t even give Spencer’s Syston or the actual overall company a 1 star! I had the worst experience buying a property. Lack of communication you have to keep chasing for updates. Lies about the property I brought. Took it to head office and even appealed and I got nothing apart of a rubbish apology! I will never deal with Spencer’s again.

Poonam · 23 April 2026

★★★★★ 5/5

Google

Kayleigh has been fantastic through my whole experience- highly recommend! Thank you for being so efficient and giving great advice. I was finding it all quite stressful but Kayleigh helped me throughout and nothing was too much trouble. Thank you so much!

S · 30 May 2024