Trusted Agent profile
★★★★★
139 reviews across 3 platforms
27 Regent Street, Rugby CV21 2PE
Spencers Residential Lettings's Rugby office at 27 Regent Street is rated 3.9 out of 5 across 139 reviews on three platforms, including 119 Google reviews rated 4.1. The 16 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Rugby office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolute Thieves.
Over 2 years since i moved out still have not seen a penny of my deposit. Absolute thieves being incredibly rude over email, anyone working there should be ashamed at what they do to people. I will be taking legal action for far more than the original amount owed.
5/5
GoogleHad a really lovely experience with Spencer’s especially Zak! He made sure myself and my partner understood everything and went above and beyond to help us! Hopefully we won’t need to use them again but if we do, we would definitely be using Spencer’s!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI'm doing a happy dance because of you, thank you Emily you are the best.
Thank you for taking the time to share your experience and for your wonderful 5* review Neha! Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommend Spencer’s. They have been fabulous this past year, Thank you so much to Rachael and all the team at Spencer’s. They have answered my questions straight away and the advise they have given has been amazing. My mother in law used Spencer’s for a good few years and had always found them helpful and friendly.PositiveProfessionalism
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotSpencers of Lymington
Our property has been sold through Spencers of Lymington who are first class. They are all helpful highly professional people, efficient and friendly who knew all about what was happening throughout our sale and Neville went that extra mile advising us from beginning to end. We thoroughly recommend them without any hesitation.
5/5
GoogleI have recently used spencers to find a suitable long term home for me and my partner. We moved into the property within a month and it's incredible! All thanks to Zak doing gods work 👌 …
Thank you for your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
YellEmily is very good
Emily called me back straight away and explained everything I needed to know.She made it simple and easy without over complicating it. I was very happy with the customer service received Thanks Emily :-)
5/5
GoogleThe team from Spencers, especially Abigail were absolutely brilliant! It was such an easy process moving into my first home with them, they were great with going through with everything I needed. Made it such a fun experience. I can’t say enough about them. 100% would go with Spencers again! XPositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
1/5
GoogleMy contractor went round to do gas safety at house Spencer’s let. He couldn’t get access and cost me £80 for them messing about. Prat’s
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
2/5
GoogleHave been trying to call since yesterday about a property for rent that me and my partner had fallen in love with. Everytime it just rings out then goes to voicemail no replies to emails enquiring about the property, no call backs, I called …
Hi Mia, we apologize for the inconvenience you've experienced trying to reach us. Please contact review@countrywide.co.uk so we can assist you promptly. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
5/5
GoogleRented the property with Spencer’s on the beginning of May. I was holding on with leaving my review until now, as I wanted to ensure that my feedback is truthful. Whole process has been quite stressful for us, as getting the properties in …
Hi Monika, thank you for sharing your experience with us. We are delighted to hear that Emily and Zak provided outstanding service to you. We appreciate your kind words and are thrilled that you had a smooth renting process with us. Best wishes, Lucy, Customer Relations.
1/5
GoogleWould definitely not rent with these if you would like to get your deposit back! 1 month after leaving and still no deposit back. No reason as to why apart from blaming the landlord for delays. Contractually we should have received either the deposit or a reason as to why we are not getting it within 10 days. Maybe it is the landlord delaying but as the company letting the property it is surely their responsibility to ensure the contractual obligations are adhered to. I’m sure they would have if it was the other way around.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleBeen renting a property from Spencers had to deal with property management company a few times and everytime has been worst than the last. Reported the problem on the app, no response. Rang up and got told I need to do the repair as it is my responsibility (which is fair as it's a lightbulb)but when trying to explain that it seems like a wiring issue they kept talking to me condescendingly. They lie about recording phone calls as they said that I called them and told them it was repaired by my self which I did not say or even ring. When pulled up on this and wanting to complain they don't even bother and pretend that the call is not logged. Going to the Ombudsman now and will make sure this doesn't happen to anyone else. Rude, inconsiderate, ignorant and just plain liars.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI worked with Emily personally. She was professional and very helpful throughout the process. Thanks to Emily and the team for such a brilliant and professional service.
5/5
GoogleI used Spencers recently and my experience with them was 5*. Many thanks to Rachel and Micah for all the their efforts. I highly recommend and will I will use Spencers again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleSuch a poor customer service. They don’t even bother to reply on email. On the phone admitting that is wasting of time for them. Woooow
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any further feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery professional and friendly service. Millie was just brilliant from start to finish, going out of her way to help me in my search, very highly recommended
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly and professional every time I've dealt with them. Highly recommend.
Thank you so much for your positive review! We're thrilled to hear that our team has consistently provided you with friendly and professional service. It means a lot to us that you would highly recommend our business. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWigston Team Highly Rated
We can't speak highly enough of Spencers Wigston. The entire team is oustanding.
1/5
GoogleShaamiar is the most vile woman, rude and thinks she knows it all. Worst team I have ever had the displeasure of dealing with
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service from wonderful people. We decided to sell and buy in a very busy time of our lives (baby, marriage) and had a challenging time with organisation of all parties. Emma and Lewis went above and beyond to help us every step of the way.
Many thanks Rosey for your fantastic 5* review. It gives me great pleasure to read the Spencers team in particular Emma and Lewis were once again able to provide an above and beyond service. Best wishes with the baby and settling into your new home. Kind regards, Lucy.
5/5
GoogleAbsolutely brilliant and professional service from Spencers (Rugby), Rachel is always so friendly and informed. I have used several management companies in the past and can say that Spencers are leaps and bounds above the rest! Couldn't recommend them more!
Thank you for the wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've now been fortunate enough to have Spencers letting my properties for over 7 years and I cannot wish for a better team working on my behalf. They do everything they can to ensure that tenants are happy and that is reflected in the fact that we hardly ever have any voids or vacancies. Friendly, knowledgeable, hard-working and highly efficient there is no better company to manage your tenancies. They seem to successfully combine the committed and personal approach of an independent but with the professional backup and organisation of a well established nationwide group.
Many thanks for taking the time to leave this excellent review. It is great to see that Spencers have delivered the 5* service that we always aim to provide. Many thanks again for this feedback. Kind regards. Regan
5/5
GoogleWe viewed a few properties with Emily before finding our new home. Emily ensured the process was seamless and stress free, her conduct was professional and efficient and I cant recommend her highly enough! We were in great hands 👌 …
Thank you for your glowing 5* review and recommendation Louise. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Spencers Residential Lettings's Rugby office has 139 reviews across three platforms: 119 on Google, 4 on Yell, 16 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Spencers Residential Lettings is rated 3.9 out of 5 across all 139 reviews, and 4.1 out of 5 on Google from 119 reviews, checked 9 October 2026.
Spencers Residential Lettings, 27 Regent Street, Rugby CV21 2PE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.