Spencers Residential Lettings reviews in Rugby

★★★★★ 5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica · 10 October 2023

★★★★★ 1/5

Google

Expressly noted my interest in a property, called about submitting an application but a physical viewing was required first. I was told that the day after the viewing they would contact me to allow me to submit an application however I never heard back from them anymore. I've contacted them to let multiple properties and it has just not been a good experience.

Michelle · 10 October 2022

★★★★★ 3/5

Google

These agents are ok but not of high standards. I made a bid to secure a rented property and they kept me waiting for about 10 days saying that the landlord is on holidays and thinking between my offer and someone else's. They finally accepted my offer but another member of staff then revealed by mistake that the other candidate failed the referencing process. so they kept me waiting so to have a back-up tenant (which is dishonest) and caused me a lot of stress. I have also found them a bit inflexible with their processes and the lead of lettings was often tense in our communications and rushing to end conversations quickly. At least they seem to have taken my feedback on board which is always positive.

Jpatmanid · 18 June 2018

★★★★★ 5/5

Google

The whole Spencers team were fantastic throughout my time with them! I had rented a property through them for a few years and the Lettings team have always been there to help me if I needed them, always prompt at resolving any questions I had. They also put me in contact with there mortgage guy who actually managed to get me a mortgage when I always thought my credit would be to low!! Spencers sales team then did everything they could to get me the house I was looking for. They specifically looked in the areas I wanted to live and managed to show me a few houses that I liked. Overall a fantastic service give through out. I highly recommend anyone in the Rugby area to spend some time getting to know the team as they go out there way to help!

Joe · 18 June 2018

★★★★★ 5/5

Google

Nice and helpfull guy working at reception now. Good agents always trying to help you as much as possible. Highly reccomending especially Rugby site to rent a flat or house.

Linas · 18 June 2019

★★★★★ 5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica · 17 June 2023

★★★★★ 5/5

Google

Very experienced and friendly Team. Helped me and my partner to find perfect place for us. Thank you!

Olga · 3 March 2025

★★★★★ 5/5

Google

I was shown the property by Emily. The move in process went pretty seamless. After the viewing, I was able to collect the keys within a week.

Indraneel · 26 October 2024

★★★★★ 1/5

Trustpilot

Shady Reneval Practices

Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire. Avoid the company Not To Be Trusted.

Maciej · 16 August 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Just waiting on completion to move into our forever home.

Denise · 1 February 2026

★★★★★ 5/5

Google

Really appreciated the personal service, getting most of the help and support via the same person (Rachel). I received quick responses to ad-hoc enquiries, such as requesting the code for the gates. Very impressed with the apps in place to sort things out, such as Tili and the portal for reporting issues. Spencers has really adapted well to the restraints imposed by Covid. Many thanks! :-)PositiveResponsiveness, Quality, Professionalism

Sue · 24 August 2020

★★★★★ 5/5

Google

From first contact to letting the property, our experience with Spencers, and Rachel in particular, has been a really positive one. Living at reach from our property we are totally reliant on the agency, but with a professional and efficient approach we have total belief in their ability to work to the mutual benefit of both us and our tenant.PositiveResponsiveness, Quality, Professionalism

Jody · 17 June 2021

★★★★★ 5/5

Google

Amazing letting agency . Good service. Everyone is so friendly. Highly recommended.

Artur · 13 February 2025

★★★★★ 1/5

Google

very unreliable customer services.They took 167 pounds of me to reserve the house.They told me the date I can move in.Few days before moving date they said that I was rude to them but I wasn't and I have got proof in my messages.I think they should sell donuts on the street and maybe they would sell something.What a joke this agency is

Slavic · 17 June 2020

★★★★★ 5/5

Google

I just wanted to say what fantastic service I have had from the team in Spencers in Rugby. Being new to the area and not knowing much, Lewis showed me some properties he had available and informed me of the surrounding areas. His passion and professionalism was top notch. When speaking to all of the agents, they just didn't compare. Would definitely recommend to anyone.

Warren · 18 June 2019

★★★★★ 5/5

Google

Spencers have gone beyond the extra mile to help me get accommodation sorted. With all the help and advise from Rachel I had a little place sorted in less than 2 weeks. Communication has been exceptional and the response time has been very quick. I would recommend Spencers to anyone looking for accommodation in and around Rugby.PositiveResponsiveness, Professionalism

Lizelle · 17 June 2021

★★★★★ 1/5

Google

I had problem with getting back the deposit they were not necessarily willing to give it back they had me waiting for soo long putting unnecessary stress. I'd think twice about their service.

Daniel · 10 October 2023

★★★★★ 1/5

Google

Absolutely awful company! They been my letting agents for more then 2 years, after I moved out they became rude and liars, they now holding my deposit for more then 3 months!!! Always when I call them they just lying to me and when I write emails to them, they just ignoring them!!

Viaceslav · 17 June 2020

★★★★★ 5/5

Google

Rachel from this company is an absolute gem. She has bent over backwards to help me and make my move into my new property easy and stress free. Couldnt have asked for more from her, nothing is to much hassle and everything that's asked of her is dealt with professionally and incredibly quickly.

Kim · 17 June 2020

★★★★★ 1/5

Google

Been calling in daily, no answer. Straight to voicemail. Terrible company to be dealing with. Their phones are always off. Don’t use them, won’t get your money back.

Slicks · 10 October 2023

★★★★★ 1/5

Trustpilot

Bunch of crooks leeching normal people

After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.

Allaci17 · 24 January 2021

★★★★★ 1/5

Yell

Terrible service provider for both sides.

After 2 years, I have to say, theirs is an absolutely rubbish service. I couldn't even imagine before, that you get this dogsh*t of a service for 13% of your money as landlord. Not to mention what they are putting you up as a teanant as well. 0 control, they are not checking the properties, not forwarding teanant requests and questions, absolutely ignoring both sides, while they are taking 13%!!! of the monthly rent for literally NOTHING. Their contractors are terrible as well, out of 5 only 1 did an acceptable job, however they are not even getting the details they need from the agency. Both Countrywide and Spencer's are a joke, a ripoff, parasites leeching both teanants and house owners. They contact either party ONLY if they want money. You have a question? ignored. You have a problem? ignored. this is a shut and pay service, without actually getting service. stay away from these crooks.

MrL-145 · 24 January 2021

★★★★★ 1/5

Google

Absolutely diabolical service. We rented a property via Spencer's for four years, throughout this period they have failed to respond to repair requests and queries. Now I've been waiting over a month for the return of my deposit. They are inept. Save your time money and stress and use a different company.

Andy · 18 June 2018

★★★★★ 1/5

Google

No answer, always going to voicemail. An absentee landlord/firm. Very unprofessional. Avoid! Still no answer, constantly goes to voicemail. Absolutely terrible service.

Jay · 10 October 2023