Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSPENCERS ARE TERRIBLE, AVOID USING THEM ESPECIALLY IF YOU ARE LOOKING TO RENT A PROPERTY !
APPALLING RUDE STAFF, THEY DO NOT RETURN CALLS OR EMAILS, DO NOT MANAGE PROPERTIES IN INTEREST OF ALL PARTIES/ FAIRNESS.
ESPECIALLY AVOID IF YOU ARE VULNERABLE OR ELDERLY - COMPLETELY UNTRUSTWORTHY
Ssgklp · 18 June 2019
Agent replied · 16 June 2024
Thank you for taking the time to leave us your comments. Client experience is very important to us and as such I would like to invite you to discuss your concerns further with our dedicated Customer Care team via review@countrywide.co.uk should you have not already done so. Kind regards, Scott
★★★★★ 5/5
GoogleVery professional divisional office - staff well trained and extremely supportive. Shamaiar (Lettings Branch Manager) certainly leads by example.
G · 10 October 2023
Agent replied · 10 October 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotTerrible
I think they pay people on Google to give them five-star reviews. I sold my house with them recently and thought they were terrible. They are up themselves. Please do not use this agent. Use Purple Bricks instead. A friend used them and said they were fantastic.
Helen · 5 January 2024
★★★★★ 1/5
GoogleThey stole my deposit and won't to give it back. I would give -10 stars if I could.
Kriss · 10 October 2023
Agent replied · 16 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNo answer, always goes to voicemail. Unprofessional
Astral · 16 April 2024
Agent replied · 16 June 2024
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Spencers team helped us find a tenant very quickly and set up the tenancy very promptly, they were very responsive during the whole process and easy to work with. Thank you for all your help!PositiveResponsiveness
Emma · 17 June 2021
Agent replied · 16 June 2024
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional divisional office - staff well trained and extremely supportive. Shamaiar (Lettings Branch Manager) certainly leads by example.
Gren · 17 June 2023
Agent replied · 16 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy dealings (buying property and fully managing our buy to lets) with Spencers has been outstanding, they are professional, respond quickly and always willing to help.
Carol · 10 October 2022
Agent replied · 16 June 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleGreat service provided by Rachel, Charlie and Abigail, I couldn't fault them. I've been letting my property out with Spencers for the last year and haven't had any issues at all. They are always professional and on the ball.
Jake · 17 June 2020
Agent replied · 16 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleBrilliant customer service! Made the whole experience as easy as possible and could not ask for more! A big thankyou to Rachel in particular, but the whole team were so friendly and really know their stuff!
Thanks again!
Kieran · 17 June 2020
Agent replied · 16 June 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleVery good house agency. We had a problem with landlord to get our deposit back. But Rachel sort it out this so quickly. She is amazing and very helpful. If you looking house to rent or buy I recommend Spencers.
Robert · 18 June 2018
Agent replied · 16 June 2024
Hi Robert
Thank you for the review and the recommendation as well. I am delighted to hear that Rachel managed to get the deposit return sorted out for you and I will make sure your comments are fed back to her as it sounds like she has earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleGreat professional service all round !! Special thanks to Trevor who made everything happen to get me in on time & relieve the stress !
Rachael · 18 June 2017
★★★★★ 5/5
GoogleFantastic level of service from just a phone call - they listened, advised and then carried out a first class service way beyond my expectations - If you are looking to rent or buy I wouldn't hesitate to call thank you
Keith · 18 June 2017
Agent replied · 16 June 2024
Thank you for your review.It is always great to see feedback like this as it confirms to us that we are delivering the excellent service we always aim to provide to all of our customers.
Many thanks
★★★★★ 5/5
GoogleProfessional and helpful staff who keep you updated and sort problems, couldn't ask for more.
Two years on and Rachel and the letting team are still doing a great job.
Mick · 17 June 2021
Agent replied · 16 June 2024
Hi Mick,
Thank you for the review. I am delighted to hear that the staff were so helpful and I will make sure this gets fed back to them!
Kind regards, Chris
★★★★★ 5/5
GoogleExcellent service staff extremely helpful, very friendly my whole experience was more than I expected , thank you SPENCERS .
Samantha · 10 October 2022
Agent replied · 16 June 2024
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
★★★★★ 5/5
GoogleStarted renting our previous property and Rachel + team efficiently arranged viewings quickly and we had the house rented to some great tenants within a morning, definitely recommend!PositiveResponsiveness, Professionalism
Rob · 17 June 2021
Agent replied · 16 June 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleOur contacts have proved themselves time and time again as being competent and reliable to grasp a situation and mange any tasks required to get a positive outcome.PositiveProfessionalism
Charles · 17 June 2021
Agent replied · 16 June 2024
Hi, thank you for the marvellous 5* review! Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank the team at Spencers, after registering with them they kept in touch with me and I was well informed of new house's as they became available. Top service - all round
Michael · 18 June 2018
Agent replied · 16 June 2024
Good Morning,
Thank you for your review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service we always aim to provide. We will make sure everyone on the team receives this positive feedback.
Many Thanks.
★★★★★ 5/5
GoogleWe are more than pleased with the help that abigail went to get us a great rental property that we are thrilled with... thank you so much
Elaine · 17 June 2021
Agent replied · 16 June 2024
Thank you for your kind words and amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter walking down Regent street today looking for property to rent, this was the only agent that took an interest in my requirements. Thank you Spencers, look forward to hearing from you soon.
Rachel · 18 June 2018
Agent replied · 16 June 2024
Good morning,
Thank you for your review! We are so happy to see you received the excellent service we always aim to provide.
Thank you again for taking the time to leave this 5* review.
★★★★★ 5/5
GoogleFriendly helpful staff and quick to respond. I would definitely recommend them!
Ian · 10 October 2022
Agent replied · 16 June 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Team at Spencers Rugby are "Exceptional", there friendliness and professional qualities . Would highly recommend.PositiveProfessionalism
Richard · 24 August 2021
Agent replied · 16 June 2024
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleBeen with Spencers for nearly a year now, not a single complaint! The manger, Steven has looked after us the whole way through, finding us two fantastic property's within our budget and always being at the other end of the phone whenever weve had an issue. Would highly recommend compared to the other cowboy estate agents in Rugby.
Mikeyy · 19 June 2015
★★★★★ 5/5
GoogleExcellent service and great peoplePositiveQuality, Professionalism
Pdmore123 · 24 August 2022
Agent replied · 16 June 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
