Spencers Residential Lettings reviews

★★★★★ 2/5

Trustpilot

I didn't have a great experience with…

I didn't have a great experience with Spencer's. The photos and write-up about the property were good, and the house sold in just two days, so they didn't have much to do. However, it took over five months to complete the sale, and I didn't receive a single update without having to chase them. I didn't feel that I got any value for money from Spencer's in Blaby.

Andy · 22 February 2025

★★★★★ 5/5

Google

Rachel and Chloe were great to work with: personable, efficient, proactive. As someone who doesn't have much free time I was really grateful for their support and speed in finding me new tenants for my rental property.

Helga · 17 June 2021

★★★★★ 5/5

Google

What a great team within Spencers, Lewis, Emma and Sandra were superb! Couldn't thank them enough for all their help, support and guidance. These are genuine people who just want to help and get the job done. Will defiantly be recommending them!

Ian · 18 June 2019

★★★★★ 5/5

Google

Spencers have done exactly what I asked them to do. Find family for a minimum of 12 months and having meet them I am very happy with them. Well done Emily a first class job well done.

David · 25 December 2024

★★★★★ 1/5

Trustpilot

Deposit

Very bad experience with Spencer's they very far from professionals. Still waiting for my deposit back. I think your company need to employ new staff as this one is like they do want to do they job properly.

Kate · 7 December 2025

★★★★★ 1/5

Google

Do not go with spencers, they have messed around a family of four with two children under two for months now. They have refused to give us our holding deposit back even though the only reason we can't get the flat is because they have pushed back the date, made us homeless as all our stuff is in storage in rugby hours away from my partners parents who we are staying with on their couch. We have tried to ring them countless times about our property for updates and always received their voicemail. Living out of our car and sofa surfing for the past 2 months all because they lied about the move in date just to get us to sign and pay money only then to have the date pushed back for months with no explanation. They have said to us that they had lost our paperwork and made excuse after excuse, when I asked to speak to the director they fobbed us off with a complaint procedure which will probably take as long as our flat had. Absolutely disgusting customer service, not family friendly and do Not recommend. Will be posting on all social media platforms I have and so will family and friends. I will be writing a formal complaint to the company's director and whoever is above them.NegativeResponsiveness, Professionalism

Coral · 24 August 2021

★★★★★ 5/5

Google

I couldn't recommend Spencer's in Rugby more. They have never let me down. I deal with Rachel mainly who is brilliant. But all the staff there are super professional, friendly and helpful.

Nigel · 17 June 2021

★★★★★ 5/5

Google

I recently got a new job offer and had to change my house. I visited the branch in Rugby and I met an amazing team. With the help of Spencers lettings agents, I managed to move house within a week! Considering this was my first move, I could not have done it without the help. The team is very welcoming. The response time of the problems are unmatched. Whenever I needed help, the team did not disappoint me. I would recommend Spencers Rugby without any hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Ekramur · 17 June 2021

★★★★★ 5/5

Google

We have nothing but good things to say about Spencer’s, Micah is an absolute credit to them, nothing is too much trouble.PositiveResponsiveness, Quality, Professionalism

Steve · 17 June 2022

★★★★★ 5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica · 13 January 2024

★★★★★ 5/5

Google

Had the pleasure of accidentally stumbling across a property that was advertised by these guys. My main point of contact was Sure and he was brilliant. Kept me up to date through everything, was on top of it all and made it as stress free …

Brad · 16 April 2024

★★★★★ 1/5

Google

Awful. These where my letting agents for 2 years. They charged £75 to reprint an annual statement, which I am pretty sure is not allowed as it falls under a SARS request. They also went to fix a simple leak which resulted in the tiles being ripped up and relayed. The relaying was done by a plumber who placed them down wonky. This resulted in them having to be ripped up again and relayed at my own expense. When asked why the tileing was so bad their response was he is a plumber we thought he could lay tiles. Considering they are paid to manage a property they could not do it and still charged for the privilege and more. They get every little bit of money they can from you. Please don’t think either that they the rugby branch will manage the property it is all done from a call center in Leeds.

Matthew · 18 June 2019

★★★★★ 1/5

Google

Spencer’s are very bad at managing their tenants and I urge anyone that wants to use them to please go elsewhere. Firstly, when I first moved in, my room along with the kitchen area and bathroom was covered in a layer of dust probably an inch deep, we were apparently promised a cleaner, but that never happened. They advertised the house as 'bills included' but when I got to the house, I was told that wifi was not included in the contract, only AFTER I had paid my deposit and fees. One flatmate also had issues with council tax as the landlord was not willing to pay it for whatever reason, also the heating was capped at 18 degrees, most days were freezing and 2 of us had to purchase our own mini heaters. The kitchen was filthy as was the stove/oven which looked like it had not been cleaned for years. They did not inform any of us when a house viewing was going to happen, and would just turn up at the door even on Saturdays and as late as 6:30pm, this is not only very careless and unprofessional, but also can be a scary situation when strangers are roaming around your home. When I asked to be at the room check after moving out, they did not reply to my emails about when it was going to occur. It took them multiple emails for them to get back to me about my deposit return, and was eventually only returned 2 months after I had moved out. I didn't post any formal complaints because I was living there for such a short amount of time but I advise anyone to use a different more professional agency.

Rubina · 18 June 2019

★★★★★ 3/5

Google

These agents are ok but not of high standards. I made a bid to secure a rented property and they kept me waiting for about 10 days saying that the landlord is on holidays and thinking between my offer and someone else's. They finally accepted my offer but another member of staff then revealed by mistake that the other candidate failed the referencing process. so they kept me waiting so to have a back-up tenant (which is dishonest) and caused me a lot of stress. I have also found them a bit inflexible with their processes and the lead of lettings was often tense in our communications and rushing to end conversations quickly. At least they seem to have taken my feedback on board which is always positive.

Jpatmanid · 18 June 2018

★★★★★ 5/5

Google

The whole Spencers team were fantastic throughout my time with them! I had rented a property through them for a few years and the Lettings team have always been there to help me if I needed them, always prompt at resolving any questions I had. They also put me in contact with there mortgage guy who actually managed to get me a mortgage when I always thought my credit would be to low!! Spencers sales team then did everything they could to get me the house I was looking for. They specifically looked in the areas I wanted to live and managed to show me a few houses that I liked. Overall a fantastic service give through out. I highly recommend anyone in the Rugby area to spend some time getting to know the team as they go out there way to help!

Joe · 18 June 2018

★★★★★ 5/5

Google

Nice and helpfull guy working at reception now. Good agents always trying to help you as much as possible. Highly reccomending especially Rugby site to rent a flat or house.

Linas · 18 June 2019

★★★★★ 1/5

Google

Expressly noted my interest in a property, called about submitting an application but a physical viewing was required first. I was told that the day after the viewing they would contact me to allow me to submit an application however I never heard back from them anymore. I've contacted them to let multiple properties and it has just not been a good experience.

Michelle · 17 June 2022

★★★★★ 5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica · 17 June 2023

★★★★★ 5/5

Google

Very experienced and friendly Team. Helped me and my partner to find perfect place for us. Thank you!

Olga · 3 March 2025

★★★★★ 5/5

Google

I was shown the property by Emily. The move in process went pretty seamless. After the viewing, I was able to collect the keys within a week.

Indraneel · 26 October 2024

★★★★★ 1/5

Trustpilot

Shady Reneval Practices

Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire.

Maciej · 16 August 2023

★★★★★ 5/5

Trustpilot

Great service from start to finish

Great service from start to finish. Just waiting on completion to move into our forever home.

Denise · 1 February 2026

★★★★★ 5/5

Google

Really appreciated the personal service, getting most of the help and support via the same person (Rachel). I received quick responses to ad-hoc enquiries, such as requesting the code for the gates. Very impressed with the apps in place to sort things out, such as Tili and the portal for reporting issues. Spencers has really adapted well to the restraints imposed by Covid. Many thanks! :-)PositiveResponsiveness, Quality, Professionalism

Sue · 24 August 2020

★★★★★ 5/5

Google

From first contact to letting the property, our experience with Spencers, and Rachel in particular, has been a really positive one. Living at reach from our property we are totally reliant on the agency, but with a professional and efficient approach we have total belief in their ability to work to the mutual benefit of both us and our tenant.PositiveResponsiveness, Quality, Professionalism

Jody · 17 June 2021