Spencers estate agents in Leicester, Wigston, Rugby and 1 more

★★★★★ 1/5

Google

One star is too many for this company, As they pride themselves on being an award winning estate agents, I personally wouldn't let them manage doing the simplest of jobs. We received our keys back in October and since then we've been waiting on blinds, working sinks, working toilets.. the list goes on, In the midst of all of this WE were accused of changing the locks so their building management couldn't get in, when in actual fact it was Spencer's Estate Agents, which only proved to us there's no communication and had to change our working shifts so they could rectify their own mistake with not even a thank you. Not to even mention access to our own water and electricity meters, where we've now not had a reading for 3 months, I will be invoicing Countrywide our usage as it's been an inconvience to us since day one. Not to mention the people they put in charge of buildings, giving them the "property manager" name, a goat could manage this building better, in fact I'm pretty sure whoever gave them that job title needs to lay off the flat 5 special. The building it'sself is not secure in any way, this is proved by people LIVING UNDER THE STAIRS like a scene out of the borrowers. So we're being told we have to pay MONTHLY to live here when we could live for free??? Spencers clearly not done ANY referencing due to the fact drug dealers and students live here, When we were told it would only be working professionals and families BY the agent who shown us round from Spencers meaning the endless noise complaints and smell complaints we've had to make to the "property managers" and the police. Not to mention getting accosted by bailiffs every single day for another person's issues, the theft of post due to the fact apparently the building has a service where someone comes and signs for parcels if you aren't in and they just LEAVE THEM IN THE HALLWAYS where all the delinquents of the building can get to them. So yeah thanks for that! Wonderful. Which shouldn't be an issue IF SPENCER'S actually checked the people out who they were renting too. Since we took the contract it's been issue after issue after issue not to mention the building isn't even registered as we've struggled to get Internet, council tax, parcels, the lot due to the address not being recognised. I personally believe the cure for cancer would be publicised and Brexit would be over before Countrywide Estate Management and Spencers did anything remotely useful. This review comes after nearly 37 emails requesting someone higher up in the company to complain to but not actually getting any reply back. my position is classed as a social entrepreneur meaning I have a voice that gets heard by ALL businesses including the newspapers, I WILL take action should nothing improve. I'm also starting to believe it won't be a simple leave either considering we haven't received anything to tell us our deposit is protected. They seem like the company who will charge you for the damages you moved in with that were done by their companies.

Tara · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

First time viewing a property in Leicester and very pleased with the service. Emma in particular has been fantastic, very helpful, knowledgeable and very proactive on the phone! Very happy indeed and they will be receiving plenty of my business in the future!

Jonathan · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

About to complete following a few trials and tribulations. None of these were attributable to Spencers and we can honestly say that Max at the Oadby branch simply couldn't have done any more to progress our sale. Throughout the process he has been efficient, proactive and his people skills are second to none. Thank you Max, you will be a welcome addition to the Leicester branch and they should feel very lucky to have you!

Bryan · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

One word - OUTSTANDING!!! Property went on the market and in less than a week it was sold and at asking price! We knew from the moment we met Mark for the valuation that these guys are experts in their field. When Mark went on a skiing holiday a few days after our appointment, nothing was held up. We met with Jon who completed all the relevant paperwork in a timely and professional manner. The professional photos were then done within 48 hours at no extra cost (none of this amateur stuff!) Our property hit Rightmove as a premium listing and we had viewings pretty much instantly. The communication regarding viewings from Stephanie and Emma was excellent. We received confirmation texts and emails giving us plenty of notice if we needed to alter days or times. They fully qualify the buyer to make sure they have funds in place before proceeding to making offers. Special mention to Franco who’s the Sales Manager. A fantastic personal service from him. A steady flow of emails and phone calls keeping us up to date with everything that is going on. He’s not one of these boring Senior Management guys who sits behind a desk all day never wanting to speak to people. As with all reviews there is always a negative - I promised a bottle of red wine if they got asking price so I have to stick to my word!! Looks like I’ll be coming in with quite a few as the whole team deserves one! Amazing service! Amazing result! Thank you! Rob Palmer

Rob · 22 June 2019 · Spencers Leicester

★★★★★ 4/5

Google

Sam Cable and the whole letting department at Spencers Leicester have been approachable, friendly and helpful in guiding me through the whole letting process. They have been efficient and professional in handling the tenant and the landlord issues.

Shiv · 22 June 2019 · Spencers Leicester

★★★★★ 1/5

Google

Is it possible to leave no star rating, our experience with Countrywide and Spencers has been an absolute nightmare that we would not wish on our worst enemies. We moved into Equinox House with maintenance issues still outstanding such as leaking toilet and sinks, sockets hanging off the wall, no blinds whilst on the ground floor facing a very busy road restricting our privacy, we've had pedestrians as well as cars stuck in traffic look into our bedrooms during all hours of the day. The building is like a drug dealers trap house, there's plenty of strange people in and out so there's no form of security there. There's a homeless man living under the communal staircase who has been more pleasant than some of the drug dealers who've created a few altercations with people from the complex including an incident that involved 2 men against one female resident in the car park. Speaking of the car park they choose to charge some residents £50 a month to use whilst majority of people that use it have mentioned they don't have to pay for it. Everyone has access to the car park even people that don't live here! The parking is very poorly managed, with parking parking as they please including blocking the exit! They informed us it was professions only, just to find out majority of occupiers in the complex are students, so expect to hear music with heavy bass consistently from 11pm onto the early hours of 4/5am EVERYDAY without fail, oh and also the smell of marijuana in the corridors. On one occasion there was a fault with the fire alarm and the whole complex had to endure the piercing sound of a fire alarm consistently from 11pm until the following day around 10am. We've been here over a month and none of the maintenance issues have been resolved - not a single one, still no blinds, toilet seat and still managing with a leaking toilet and sinks. No one seems to be able to help with anything, you get told to contact one person who refers you back to the first person you were in contact with. Whatever you do, don't do this to yourself stay far away from this company and building complex. We didn't realise we were paying to experience hell.

H · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

What a refreshing change! After having to deal with 2 other "Local" estate agents over the last year, both losing us the purchase we were aiming for, Spencers, and particularly Franco, went "the extra mile" in handling the sale of our former house bringing back the concept of SERVICE to the customer! He was always available to deal with whatever was raised and kept us fully informed of progress even when there didn't seem to be any due to others "dragging their feet". IF we ever need an agents service again, we shall most certainly use Spencers . We have already recommended them to a close relative.

Keith · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Being a customer for over 4 years we are really happy with the services provided, especially thankful for Mr Sam Cable, who is looking after us at the Spencer's letting department. He has been very professional and efficient all the time over the years. There is a team behind him as well 24/7.

Gergely · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

I really don't like estate agents - they are more of a necessary evil in order to sell your house. Spencers were different! The team at the Leicester branch really couldn't do enough to make the sale happen. They did the viewings, established finances of prospective purchasers - all the things you'd hope for. But, as always, the real measure is when things don't go quite right, smoothly, or at the pace you'd wanted. That's when they came into their own - more specifically that's when Sandra Nightingale came into her own. Sandra chased solicitors, chased financial advisors, chased the purchaser, she followed up on every date and deadline that they all advised, she shared in my frustrations - but worked tirelessly to not only put me at ease but to resolve all the issues that were delaying the purchase. That's the single minded tenacity that you want from someone acting on your behalf: and I'm convinced without her (and the support from Nick / Franco) that the sale would not have completed (or I'd have had a full on breakdown!) Overall - excellent. (there needs to be a 6th star to award. Jason

Jason · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

I have dealt with Franco at the halford street branch for over 3 years now. In my experience he has always been incredibly helpful and a trusted estate agent. He goes above and beyond when brokering deals to ensure that the sales process becomes seamless for all parties involved. He works with the greatest integrity and due diligence in all of his work. I would recommend him highly and believe there should be more estate agents like him in the industry.

Sheilen · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

I as a landlord have been dealing with Spencer’s since 2014; they have been very professional with the services they provided with looking for tenants very quickly. The Staff is very helpful. I will definatly recommended them as agents and they provide very good managed Property services

Dilesh · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

The service we received was very professional and super efficient helping with every step of the way with a very lovely team always there to help. We would not hesitate to use Spencers again and would totally recommend to anyone. Thanking the team for all their hard work.

Alison · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Not living In Leicester, chose Spencers to sell my late brothers property as sale boards locally mostly Spencers. Very pleased with service throughout. Initial contact (Mark), I was given a clear explanation of how best to market the property, a valuation and what selling fees were involved. I was kept updated regularly by the team at the Leicester office, with offers (mostly in excess of asking price). I was shocked but very pleased when the property sold for £30,000 in excess of the valuation because of the keen competition between potential buyers. There was a hiccup when Probate was delayed,, but Spencers held things together. Thankyou Team Spencers.

Carol · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

I recently completed a purchase, dealt with Franco and Sandra Nightingale. Franco called to arrange a viewing as soon as the property came on the market. Once our offer was accepted Franco kept us in the picture of timescales etc. Sandra kept in touch with us and was very patient as our mortgage was slow in coming. She liaised with our solicitors and the buyers well. the purchase completed without any trouble, no doubt due to the hard work of Franco and Sandra behind the scenes. Thanks for a speedy trouble free purchase.

Dbr · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Spencers were the selling Agents and we dealt with a lady called Emma Jamieson . Estate Agents get a very bad rap but this young lady has completely destroyed that myth . She was professional , courteous , helpful and if she said she was going to do something she did it and kept us informed all the way along . In my eyes she went above and beyond as their client was a difficult client to deal with . Highly recommend this young lady and Spencers estate agents as they helped massively in us achieving our dream move

Dean · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

All I can say is wow... Spencers Blaby branch has been fantastic, they helped us with finding the perfect house, they even recommended one and let us view before releasing back to the open market, which happened to be our dream home!!! We get the keys today! Franco especially has been awesome, super helpful and insightful!! Thank you to all at Spencers!!

Nadine · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

I liaised with Rosie Kitson-Long when renting my flat back in September 2018, and she was nothing but extremely helpful and ensured that we were always in the loop as much as possible. a great employee with a real care for clients. I would recommend using Spencers and asking for Rosie to anyone as they were brilliant with me throughout the whole process.

Will · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

We switched to Spencer's following a difficult experience with an online agent. Franco has supported us through the sale process with great care and attention and has made every effort to keep us informed. Highly recommended.

Chris · 22 June 2019 · Spencers Leicester

★★★★★ 4/5

Google

After what has been a challenging sale we eventually exchanged/completed. Spencer's were a great agent to work with. Sandra, Emma were especially reassuring! Franco, you have a wonderful team a real credit !

Adrian · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Bought my first home through Spencers and really pleased with their service. They also arranged my mortgage and all went well without any problem. Specially their mortgage adviser Ketan was very helpful and professional and secured the best mortgage deal for me.

G · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Great experience! My first time buying through Spencers - Leicester. Start was a bit bumpy till Franco came to the rescue. Very efficient, prompt, proactive gentleman--an apt troubleshooter with more answers than questions.This will not be my last transaction via Spencers. Many thanks again Franco.

Sk · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Speaking as a tenant, Spencers are always helpful and often go the extra mile. Nicola especially exemplifies that they take care of you well even after all the negotiations are done! Fantastic people to do business with!

Ayoub · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Spencers were "Amazing"!!! Franco, Mark and the office team gave us fantastic advice on how to sell our property, kept us up to date at every stage of the process and delivered the result we wanted in just two weeks!!!...Our advice to other vendors??...Put your trust in professional hands...they have years of experience and they know how to use the internet and modern technology at the same time!! Exceptional!!

Gary · 22 June 2019 · Spencers Leicester

★★★★★ 5/5

Google

Spencers found me a tenant in just under 3 weeks! Which is great as having a house empty is an expense and a worry. They advised me as to which tenant was the best to go with and took care of all the checks. Well done Chloe and team.

Angie · 22 June 2019 · Spencers Leicester