Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAlthough the sale of my house took considerably longer than I expected (due to unforeseen circumstances - nothing to do with Spencers), the team were very sympathetic, helpful and proactive. Franco, Sandra, Emma and Nick were always nice to communicate with. Many thanks for all your help.
Sow · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Many thanks for your 5* review. It is so great to read the Spencers team were sympathetic, helpful and proactive. Customer feedback is very helpful to us and it is lovely to see the team were always nice to communicate with. Best wishes, Lucy.
★★★★★ 5/5
GoogleI have been dealing with Spencers Lettings for many years and have always received a professional and personal service from them. Naturally, when I wanted to sell my property, I thought of Spencers first. Once the property details were taken, and pictures organised, it was advertised within a few days. I must admit it was slow at first until Franco got involved and that’s when I felt comfortable and confident that I had selected the right agent. Franco has been In touch with me regularly and has a great desire to get the job done correctly. He works with the highest level of integrity and due diligence. I would recommend him highly and believe he’s an asset for Spencers, and there should be more agents like him in the industry. Great job so far Franco!
Tony · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Hi Tony,
Thank you for the great review and recommendation. The team are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from Franco's excellent service.
Best wishes, Sarah
★★★★★ 5/5
GoogleEveryone we've dealt with at Spencer's has been amazing, we were able to sort out a viewing quickly, and when we were chosen to go forward with the tenancy by the landlord, referencing etc was a very smooth and quick process. This is my partner and I's first place together, they've given us loads of advice about electric and water set-up etc.
When we first viewed our flat the previous tenants still lived there and it wasn't in the best state, but we saw past this. Spencer's then let us have a second go in the flat when it was empty to see it properly. They let us take our time (we wanted to measure things etc to know what furniture to buy etc!).
I highly recommend them, the whole team are awesome, and really do want to help you.
Lucy · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Thank you Lucy for the 5 star review and recommendation. It is great to read such excellent feedback. I will share this with all the members of staff at the branch.
Best of luck, Sarah
★★★★★ 5/5
GoogleWe are extremely happy with the service and support we have received from Spencers so far. Starting with the initial visit from Mark to the ongoing regular contact and updates from Franco and the team. They have all been very personable, approachable, helpful and always accommodating - we never felt as though anything was too much trouble.
Many thanks to the team for a service second to none!
Althia · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Thanks Althia for the wonderful 5* review! It's great to see that the Spencers team once again provided a professional, helpful and friendly service. Best wishes, Lucy.
★★★★★ 5/5
GoogleWe both bought and sold through Spencer’s Leicester office with the help of Franco. I understand moving house is stressful no matter the circumstances, but Franco’s communication and advice was great making the whole process much much easier.
Highly recommend and would use to buy/sell again in the future.
All staff at the office were very friendly, thank you for all your help.
Jessica · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Thank you Jessica for your brilliant 5* review! It is great to read that you had a great experience both buying and selling through our Spencers team.
Best wishes, Scott
★★★★★ 5/5
GoogleExpected selling my mum's empty house to be really tricky as being done through a lasting power of attorney and living 100 miles away from Leicester. Turned out easier than expected thanks to the help we received from Spencers who managed all the viewings, kept us informed at every stage and even arranged for someone to come and fix the gas central heating boiler when it stopped working this Autumn. First sale fell through at last minute due to a problem further down the chain but Spencers quickly arranged a new set of viewings and found us a second serious buyer who has just exchanged contracts. Particular thanks to Franco and Sandra for keeping me informed throughout the process and to Garfield from lettings for arranging the central heating repair. Also had excellent service from Marcus at their partner Countrywide conveyancing company.
Peter · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Thank you Peter for taking the time to write such a wonderful 5* review of your experience with the team at Spencers. Delighted that a potentially complicated sale was handled with an effective and professional manner. Best wishes, Tracey.
★★★★★ 5/5
GoogleSpencers were brilliant from start to finish, they sold both mine and my mothers properties within just a few months, something that an on-line agency had failed to do over 12 months. Mark was excellent at advising us and Gianfranco and Sandra kept us both informed every step of the way in a very friendly manner and Gary was a real gent, showing prospective buyers around my house. I would recommend anyone to use Spencers. Hope you enjoyed the wine Franco.
Gill · 22 June 2019 · Spencers Leicester
Agent replied · 20 June 2024
Dear Gill,
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Leicester branch.
Kind Regards, Sarah
★★★★★ 5/5
GoogleDaniel Thompson was so helpful. Highly recommended for service.Very professional
TOP · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for your amazing 5* review and recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleBoth Cem and Demi come highly recommended. They are efficient, knowledgeable and friendly. They have both gone about and beyond for us - thanks guys, it's appreciated.
Joanne · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Joanne for your kind words and 5* review of our dedicated team.
Best wishes
Emma
★★★★★ 5/5
GoogleJo and her staff were friendly, helpful, enthusiastic and efficient from the start right through to completion. They made a potentially difficult situation surprising easy and straightforward.
Fi · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Many thanks Fi for the amazing 5* review of your experience with our local Spencers branch.
Kind regards, Lucy
★★★★★ 5/5
GoogleThanks to Dan, Jack and Jo. What a great team. All very helpful and explained everything well, always very welcoming whenever I popped in and didn’t make me feel a nuisance.
Well done.
Chris · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
★★★★★ 5/5
GoogleHave just exchanged on our first home, thanks to these guys! Absolutely seamless process from start to finish. Have been kept in the loop throughout and without prompting. A special thanks to Dan, for his ever forthcoming advice.
Maz · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Maz for your wonderful 5* review about our local Spencers team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI am posting from a relatives account but we really wanted to say how reassuring and knowledgeable Jack Payne was from Spencer’s. He took us on a tour around a property which was our best service - we have looked around various properties and he definitely out did various other companies. Excellent service!
Thank you
Jessica · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Jessica for your glowing 5* review of our Spencers team. It is always great to read such positive reviews from our clients.
Best wishes, Lucy.
★★★★★ 5/5
GoogleThe service we received from Jack was exceptional. I am a director of a Surveying Company & deal with many estate agents on a daily basis - unfortunately the vast majority make our job incredibly difficult !
Not in this case. Our call had initially gone through to the wrong branch, however Jack was still able to deal with our query extremely efficiently, nothing was too much trouble for him. He was also polite & cheerful (which are rare qualities these days ) he was an absolute pleasure to deal with. Other estate agencies could seriously take a leaf out of this young mans book. A perfect example of how the job should be done - well done Jack & Spencers.
Adrian · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Adrian for taking the time to leave us this excellent review, it's great to see that the Spencers team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
★★★★★ 5/5
GoogleFANTASTIC. I have just purchased a property through Spencer's Wigston. Jack and Jo were absolutely brilliant, they regularly kept me updated and nothing was too much trouble for them. They were always polite, professional and friendly. It was a total pleasure dealing with them.
Mr · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you so much for this brilliant 5 star review! We wish you all the very best in your new home
Kind Regards
Renee
★★★★★ 5/5
GoogleRecently sold a property & purchased our new home through Spencers Wigston. The service we received from Jo, Jack & Dan was fabulous. The communication was brilliant and nothing was too much trouble for them. I would definitely recommend Spencers Wigston.
Nicola · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Nicola for your fantastic review of our Spencers team in Wigston! It is great to read that nothing was too much trouble for our team and that you would definitely recommend our team to others.
Best wishes, Scott
★★★★★ 5/5
GoogleA big thank you to all the staff in the Wigston branch. They were very helpful in assisting me to sell a friend's house. All the staff are very friendly and polite and throughout the process, Dan kept me fully informed with regular courtesy calls. I would not hesitate to recommend them.
Julie · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Julie for your glowing 5* review of our Spencers team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleExcellent Estate Agents. I used Spencer's in Wigston recently when I purchased a property on Stafford Drive with my partner. Dealt with Jo and Jack who were great all the way through, very helpful and friendly . They also made it easy for us as they were always keeping us updated . Please pass on our thanks. If you are thinking of picking a local agent in Wigston, give Spencer's a try , I'm sure you will get great service from Jack and Jo.
Donna · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you Donna for taking the time to leave us your kind words and fantastic 5* review. Best wishes, Emma.
★★★★★ 5/5
GoogleI have just used Spencer’s as my mortgage was due for renewal. I would like to say a big thank you to cem for helping me get the best deal. He was very hopeful and kept me informed at all times. He also looked into my house insurance and saved me more than half that what I was paying. I would recommend cem to anyone. He knows his stuff and is very friendly and reliable.
Daniel · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the Spencers team were once again able to provide their proven, 5* service! Many thanks for the recommendation.
Best wishes, Lucy.
★★★★★ 5/5
GoogleHi , I've recently sold my house through Spencers, Wigston and also recommended them to someone. Jo, Jack and Dan are very caring, honest and guided me through the selling process. Jo always gave honest advice that helped my price the house correctly for a quick secure sale. Thanks all.
Nicky · 19 June 2019 · Spencers Wigston
Agent replied · 17 June 2024
Hello Nicky,
Congratulations on the sale of your property. The team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service.
Best wishes, Sarah
★★★★★ 5/5
GoogleRating only, no written review.
Roger · 18 June 2019 · Spencers Rugby
★★★★★ 1/5
GoogleSPENCERS ARE TERRIBLE, AVOID USING THEM ESPECIALLY IF YOU ARE LOOKING TO RENT A PROPERTY !
APPALLING RUDE STAFF, THEY DO NOT RETURN CALLS OR EMAILS, DO NOT MANAGE PROPERTIES IN INTEREST OF ALL PARTIES/ FAIRNESS.
ESPECIALLY AVOID IF YOU ARE VULNERABLE OR ELDERLY - COMPLETELY UNTRUSTWORTHY
Ssgklp · 18 June 2019 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for taking the time to leave us your comments. Client experience is very important to us and as such I would like to invite you to discuss your concerns further with our dedicated Customer Care team via review@countrywide.co.uk should you have not already done so. Kind regards, Scott
★★★★★ 5/5
GoogleNice and helpfull guy working at reception now. Good agents always trying to help you as much as possible. Highly reccomending especially Rugby site to rent a flat or house.
Linas · 18 June 2019 · Spencers Rugby
Agent replied · 16 June 2024
Thank you for your wonderful recommendation and 5*'s!
Kind regards, Scott
★★★★★ 1/5
GoogleAwful. These where my letting agents for 2 years. They charged £75 to reprint an annual statement, which I am pretty sure is not allowed as it falls under a SARS request. They also went to fix a simple leak which resulted in the tiles being ripped up and relayed. The relaying was done by a plumber who placed them down wonky. This resulted in them having to be ripped up again and relayed at my own expense. When asked why the tileing was so bad their response was he is a plumber we thought he could lay tiles. Considering they are paid to manage a property they could not do it and still charged for the privilege and more. They get every little bit of money they can from you. Please don’t think either that they the rugby branch will manage the property it is all done from a call center in Leeds.
Matthew · 18 June 2019 · Spencers Rugby
Agent replied · 16 June 2024
Hi Matthew,
The experience of our customers is important to us and as such I would like to invite you to discuss your concerns further with us via review@countrywide.co.uk. so that we are able to help direct your concerns to the appropriate team. If you do wish to rasie a Data Subject Access Request, please contact privacy@countrywide.co.uk. with your request where our dedicated team will be able to help.
Kind regards, Scott (Customer Relations Team)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.