Spencers estate agents in Leicester, Wigston, Rugby and 1 more

★★★★★ 5/5

Google

Absolutely fantastic service from wonderful people. We decided to sell and buy in a very busy time of our lives (baby, marriage) and had a challenging time with organisation of all parties. Emma and Lewis went above and beyond to help us every step of the way.

Rosey · 18 June 2019 · Spencers Rugby

★★★★★ 1/5

Google

Spencer’s are very bad at managing their tenants and I urge anyone that wants to use them to please go elsewhere. Firstly, when I first moved in, my room along with the kitchen area and bathroom was covered in a layer of dust probably an inch deep, we were apparently promised a cleaner, but that never happened. They advertised the house as 'bills included' but when I got to the house, I was told that wifi was not included in the contract, only AFTER I had paid my deposit and fees. One flatmate also had issues with council tax as the landlord was not willing to pay it for whatever reason, also the heating was capped at 18 degrees, most days were freezing and 2 of us had to purchase our own mini heaters. The kitchen was filthy as was the stove/oven which looked like it had not been cleaned for years. They did not inform any of us when a house viewing was going to happen, and would just turn up at the door even on Saturdays and as late as 6:30pm, this is not only very careless and unprofessional, but also can be a scary situation when strangers are roaming around your home. When I asked to be at the room check after moving out, they did not reply to my emails about when it was going to occur. It took them multiple emails for them to get back to me about my deposit return, and was eventually only returned 2 months after I had moved out. I didn't post any formal complaints because I was living there for such a short amount of time but I advise anyone to use a different more professional agency.

Rubina · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

I just wanted to say what fantastic service I have had from the team in Spencers in Rugby. Being new to the area and not knowing much, Lewis showed me some properties he had available and informed me of the surrounding areas. His passion and professionalism was top notch. When speaking to all of the agents, they just didn't compare. Would definitely recommend to anyone.

Warren · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Google

What a great team within Spencers, Lewis, Emma and Sandra were superb! Couldn't thank them enough for all their help, support and guidance. These are genuine people who just want to help and get the job done. Will defiantly be recommending them!

Ian · 18 June 2019 · Spencers Rugby

★★★★★ 5/5

Yell

MOVING HOUSE!

Excellent customer service at Wigston Magna branch. Staff very helpful and understanding especially at challenging times. Moving house is not easy but they got us through it. Thank you all, Jo, Jack and Dan.Could'nt have done it without you. Also a big thank you to Jill in the blaby office.

DonnaO-31 · 18 January 2019 · Spencers Wigston

★★★★★ 5/5

Google

Rating only, no written review.

N · 22 June 2018 · Spencers Leicester

★★★★★ 1/5

Google

Unless you are completely desperate, DO NOT deal with this agency. Extremely deceitful and dishonest. Plenty of hidden fees.

Hussein · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

House was in great condition. Service was fantastic, willingly helped us through the entire process. Would highly recommend.

Shila · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Very good estate agents can not fault them! Extreamly helpful everytime i spoke to them especially Sam and Nicola! Would highly recommend them!

Daniel · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Excellent customer service at Spencers - Chloe and her team are great, and in particular I wish to acknowledge Mr. Prashant Raniga for patient, professional, knowledgeable, helpful service. This is really outstanding, helpful work. Thank you!

Eda · 22 June 2018 · Spencers Leicester

★★★★★ 2/5

Google

I would strongly advise anybody to avoid this letting agency at all cost. I paid all my fees plus a holding deposit on a property that was advertised to be available mid February. When the property was not available I extended my own tenancy for another month. However, when the month was complete this agency informed that my property was still not available and wouldn't be for a further month. The agency were aware that I was 5 months pregnant and could not request further extension on my current tenancy and then decided to withdraw my agreement leaving me with no where to go.

Abby · 22 June 2018 · Spencers Leicester

★★★★★ 2/5

Google

Paid rent on time every month with no issue, was more than helpful when it came to allowing viewings of the property, returned the keys on time when moving out- now, 2 months later, I still don't have my deposit returned. Spencers being less than helpful in contacting the landlord about the return of my deposit. I'd avoid if you don't want to take legal action at the end of your tenancy.

Jack · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Came across Spencers as the agents for the house I was buying in 2011 and they were so much better, more efficient and more personable than my own agents, I went to them to help rent out my former home. Seven years and three sets of great tenants later, not to mention advice, recommendations for tradespeople etc I am still with them, still get the same great personable and quick communication, still recommend them to anyone either buying or renting in Leicester. If you want to be treated like a person not a number - rarer and rarer these days - these are the firm for you.

Louise · 22 June 2018 · Spencers Leicester

★★★★★ 5/5

Google

Excellent Service - As a landlord I have been very impressed with the customer service I have received from the team, in particular Sam Cable. I have the experience of working with a number of agencies and consider the experience with Spencers to exceed that of any other agent to date. Within 2 weeks, I had secured quality tenants, I was kept informed throughout the process and any issues that came up, have been efficiently managed to my satisfaction. Admittedly I am not the easiest person to impress, but the experience so far has exceeded expectations! Thanks Sam and Spencers team.

Shilpa · 22 June 2018 · Spencers Leicester

★★★★★ 1/5

Google

1 star as no option for 0 stars, awful people to deal with, incompetent rude and due the actions of Jo Thorpe and Jack Payne we ended up losing money as the purchase fell through due to a lack of communication, stay away this company is not worth the time and effort! Disgusting service

Nazia · 19 June 2018 · Spencers Wigston

★★★★★ 1/5

Google

As a first time buyer, i'd expect a mortgage adviser to help you as much as possible and make your journey less complicated. BUT unfortunately it didn't go as expected. Disappointed, it's a shame really because Demi was nice, but she made it complicated and didn't really know how to handle the business, i had to give up and go somewhere else. Waste of time, effort, fuel, and also printed out a load of bank statements and payslips for nothing!!!!!

K · 19 June 2018 · Spencers Wigston

★★★★★ 5/5

Google

Rating only, no written review.

VICTORSKY · 18 June 2018 · Spencers Rugby

★★★★★ 1/5

Google

The worst agency i have ever met! Not respect the client! Not recommend for anybody!

Balint · 18 June 2018 · Spencers Rugby

★★★★★ 5/5

Google

I would like to thank the team at Spencers, after registering with them they kept in touch with me and I was well informed of new house's as they became available. Top service - all round

Michael · 18 June 2018 · Spencers Rugby

★★★★★ 5/5

Google

After walking down Regent street today looking for property to rent, this was the only agent that took an interest in my requirements. Thank you Spencers, look forward to hearing from you soon.

Rachel · 18 June 2018 · Spencers Rugby

★★★★★ 1/5

Google

Absolutely diabolical service. We rented a property via Spencer's for four years, throughout this period they have failed to respond to repair requests and queries. Now I've been waiting over a month for the return of my deposit. They are inept. Save your time money and stress and use a different company.

Andy · 18 June 2018 · Spencers Rugby

★★★★★ 3/5

Google

These agents are ok but not of high standards. I made a bid to secure a rented property and they kept me waiting for about 10 days saying that the landlord is on holidays and thinking between my offer and someone else's. They finally accepted my offer but another member of staff then revealed by mistake that the other candidate failed the referencing process. so they kept me waiting so to have a back-up tenant (which is dishonest) and caused me a lot of stress. I have also found them a bit inflexible with their processes and the lead of lettings was often tense in our communications and rushing to end conversations quickly. At least they seem to have taken my feedback on board which is always positive.

Jpatmanid · 18 June 2018 · Spencers Rugby

★★★★★ 5/5

Google

Very good house agency. We had a problem with landlord to get our deposit back. But Rachel sort it out this so quickly. She is amazing and very helpful. If you looking house to rent or buy I recommend Spencers.

Robert · 18 June 2018 · Spencers Rugby

★★★★★ 5/5

Google

The whole Spencers team were fantastic throughout my time with them! I had rented a property through them for a few years and the Lettings team have always been there to help me if I needed them, always prompt at resolving any questions I had. They also put me in contact with there mortgage guy who actually managed to get me a mortgage when I always thought my credit would be to low!! Spencers sales team then did everything they could to get me the house I was looking for. They specifically looked in the areas I wanted to live and managed to show me a few houses that I liked. Overall a fantastic service give through out. I highly recommend anyone in the Rugby area to spend some time getting to know the team as they go out there way to help!

Joe · 18 June 2018 · Spencers Rugby