Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

★★★★★ Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

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Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Spencers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would like to share my experiances with you about my dealings and current dealings with Rachel and Charlie at Spencers Estate Agents in Rugby. I have 3 properties which they manage superbly. Never in my 2 years in dealing with the Manager Rachel or Charlie have I had a single problem. From beginning to end they have held my hand throughout, whah should be a stressful process. It’s so simple and easy that I do not have to worry about anything. A fruitful, prosperous and a long working relationship is what I forsee going forward.

Ashley · 17 June 2020 · Spencers Rugby

Agent replied · 16 June 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott

5/5

Google

Rachel from this company is an absolute gem. She has bent over backwards to help me and make my move into my new property easy and stress free. Couldnt have asked for more from her, nothing is to much hassle and everything that's asked of her is dealt with professionally and incredibly quickly.

Kim · 17 June 2020 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.

5/5

Google

Great service provided by Rachel, Charlie and Abigail, I couldn't fault them. I've been letting my property out with Spencers for the last year and haven't had any issues at all. They are always professional and on the ball.

Jake · 17 June 2020 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).

5/5

Google

Rating only, no written review.

Nina · 28 August 2019 · Spencers Blaby

5/5

Google

Could not thank the estate agents enough for there help and support , would highly recommend them go above and beyond.

Janine · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Janine for your 5* review and wonderful recommendation!

5/5

Google

Spencers have been very helpful during the the sale of my property and I would be pleased to recommend them to other clients

Kathy · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Many thanks Kathy for your 5* review and recommendation. Best wishes, Lucy.

5/5

Google

I have been extremely happy with my dealings with Spencer's in Blaby,very efficient,professional help at all times whilst being friendly.Excellent service and recommend.

Sandy · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Sandy for your glowing 5* review of our local Spencers team. It is always great to read such positive reviews and recommendations from our clients. Kind regards, Scott

5/5

Google

Rochelle was great help throughout the entire process and also flexible to meet us and go through everything around our work patterns whatever the time. Highly recommended

Pinda · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Pinda for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott

5/5

Google

Welcoming clean tidy office, Vicki the Branch manager was very professional & knowledgeable and helped me a lot with my enquiry. I would recommend Spencers Blaby the place to go for helpful friendly advice on the whole selling & buying process.

Sarah · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Sarah for your glowing 5* review of Vicki and her team at Spencer, Blaby. I will of course make sure your kind words are forwarded to the team. Kind regards, Scott

5/5

Google

This is our first time selling our home and couldn’t thank Vicky enough for all her help and advice. She has gone above and beyond. We haven’t a clue what we are doing but she has been amazing and very patient.

Lisa · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Lisa for your 5* review and kind comments. It's good to hear that Vicky provided you with excellent service. Kind regards, Mike.

5/5

Google

I cannot write a full review as my house hasn't sold as yet, but what i can tell you is that Vicki and her team have been very helpful and in my opinion very professional, always willing to answer any questions and keeping me well informed. I look forward to writing a full review in the not too distant future.

Bashindra · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Bashindra for your review and I look forwards to reading your full review once your house has sold. Kind regards, Scott

5/5

Google

Myself and my wife saw Rochelle Abel for buying our first house. She was very helpful and answered any questions we had anytime, we wouldn't hesitate to use her again in the future.

Chris · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy

5/5

Google

I think that Gillian Scofield was really good and very helpful we seemed to get more information about the sale of our house from her than we did from our own estate agents if we were to sell again in the future we would certainly use Spencers and would recommend you to anyone

Terry · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Terry for your glowing 5* review of Gillian and the team at Spencers, Blaby. Kindest regards, Scott

5/5

Google

Went in to see Rochelle to move my mortgage back onto a fixed rate, she made every effort to find one to suit me and gave great advice along the way. Very flexible on meeting times too. Highly recommended!

Todd · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott

4/5

Google

After not a very good start with Spencer's Blaby, due to staffing issues, I can honestly say that since Vicki and her team have taken over they have really improved. I now get regular updates on how my house is doing on the market and I feel like I am a valued customer. Carolyn

Carolyn · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Carolyn for your kind review and I would like to reassure you that Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any further initial concerns you may have had. Kind regards, Scott

5/5

Google

Having had dealings with several estate agents over the years, I was extremely pleased with the service provided by "Spencers". They were one of the most helpful companies I have come across. In particular I would like to specifically thank Alana and Ruth of the Blaby office as they went over and above general service levels in helping my aged father who found everything a little overtaxing. They remained calm, caring and still efficient. Going out of their way to make the process as easy as possible for an old man. I can not speak for all branches, but would expect to find a similar service. Therefore would not hesitate to recommend this company.

Lynn · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Thank you Lynn for your wonderful 5* review! It is great to read that you felt our Spencers team in Blaby went above and beyond and that you would highly recommend our team to others. Kind regards, Scott

5/5

Google

Excellent service, sold our house within 6 weeks, having been with another estate agent previously for 7 months. Excellent communications throughout. Alana was exceptional in her quality of service, keeping in touch with our buyer, far better than the solicitors on both sides. Would not hesitate to use them again

Gaynor&Jeff · 28 August 2019 · Spencers Blaby

Agent replied · 26 August 2024

Many thanks for the recommendation and amazing 5* review of your experience with our Spencers team. Its fantastic to hear you sold your house in just six weeks! Best wishes, Lucy

5/5

Google

Rating only, no written review.

Sharon · 22 June 2019 · Spencers Leicester

1/5

Google

Rating only, no written review.

Chris · 22 June 2019 · Spencers Leicester

Agent replied · 20 June 2024

HI Chris, thank you for taking the time to leave your rating. Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss any concerns you may have. Kind Regards, Tracey.

5/5

Google

Rating only, no written review.

Ellen · 22 June 2019 · Spencers Leicester

1/5

Google

Awful letting agents who don't care about their tenants

Eleanor · 22 June 2019 · Spencers Leicester

Agent replied · 20 June 2024

Hello Eleanor, I am sorry to read about your dissatisfaction, please could you send us an email with more details to review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah

5/5

Google

Weary good service first time renting from them but first impression is weary good ;)

Liene · 22 June 2019 · Spencers Leicester

Agent replied · 20 June 2024

Thank you Liene for this great review. Kind Regards, Sarah

5/5

Google

Excellent communication and assistance from Franco during the purchase process.

Alwyn · 22 June 2019 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your fantastic 5* review of our dedicated team and in particular, Franco. Best wishes, Emma

5/5

Google

Both Stephanie and Franco were very helpful and engaging. Thank you again.

Nigel · 22 June 2019 · Spencers Leicester

Agent replied · 20 June 2024

Thank you Nigel for your 5* review! Best wishes, Scott

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.

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