Trusted Agent profile
★★★★★
754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWell done Emma& lorna Never thought we would get there but we did 😀 🏡 First class service from both of you. We owe you a Prosecco 🥂 on our new canal side veranda. …
Hi Anthony, It has been brilliant to read your 5* review of our local team. Best wishes, Scott @ Customer Care
4/5
GoogleOur initial dealings with spencers was very poor. Dealing with the manager ,who then left. Emma then took over our sale and was brilliant. Kept us up to date constantly and was very professional friendly and astute. If you use spencers blaby ask for emma !
Thank you for your brilliant review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Emma at Spencers Blaby.. what can I say? She has kept me appraised from start to finish on the sale of a property which is 80+ miles away from where I currently live and has had its challenges along the way. Nothing has been too much and for every question I have raised, Emma was always willing to go the extra mile and advise on all the information required. As a seller I have no doubt been very annoying, however Emma has always been friendly, polite, understanding and very diligent and professional which created for me the perfect package. Thank you once again spencers for the service you provided A*****
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience buying a house through Spencers. Emma was great and always on the other end of the phone if needed. It went as smoothly as I could have hoped. I'd definitely recommend Spencers.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a very positive experience with Spencers driving our property purchase. Alicia and Vicky were very communicative and proactive in getting to completion especially in what turned out to be a very onerous process. Would definitely recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShady Reneval Practices
Over a Month perior the renewal of the tenancy agreement I have asked about my new rent which they stated that will rise from 505 to 525 nothing suprising there so far, but after weeks of waiting I have contacted them again to ask for my TA reneval and they did it 2 working days before the Agreement Expires the rent was risen to 590 and on top of that they had the audicity to lie to me over the phone that once I sign the contract I am NOT allowed to leave the property with 1 month notice and have to stay till thecontract expire. Avoid the company Not To Be Trusted.
5/5
GoogleThe team was really helpful and understanding especially Chelsea she’s a wonderful soul …thanks guys
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleNiamh was brilliant in helping myself and my partner secure a house to rent! She responded to our inquiries quickly and continues to help in regards to communicating any messages from us to the landlord. I would 100% recommend her :)
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleChelsea morley was an absolute gem at helping me find a property that I could call home. She made the whole process easy and smooth. She had the challenge of housing me and my pooch in a quick turn around and she smashed it out the park. Any questions or worries I had I felt were answered and I would 100% recommend Chelsea and the team at Spencer’s. Thank you so much for finding us somewhere to call home. We couldn’t thank you enough!!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello Charlotte, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for your 5*'s!
5/5
GoogleReally pleased with how helpful Paresh was in supporting me with my mortgage application. Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessionals and available. I am very satisfied with the service I recevied when trying to let my property.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team of girls in lettings. Helped me move into a great place and was helpful and supportive through the whole process
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleHave called 74 times today, you've not answered 1 call. Seemed very happy to speak to me before my deposit was taken, now trying to get a reply is borderline impossible.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing team! Would really recommend them to get your property let in a timely manor. Full of knowledge and gave me the advise I needed.
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIts been a beautiful experience with spencers and specially (chelsea morley) her proceedings and how she explains and guided through whole process is phenomenal. And we are enjoying living. I recommend everyone who is looking for accommodation, Contact spencers and you will get it. Thank you Spencer and Miss Chelsea Morley😊
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am so pleased with the service Spencer’s have provided to find me a tenant, within 10days I found a wonderful tenants. I would recommend them for the letting services - All professional and bubbly ladies always willing to help.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to say thank you to Chelsea from the Leicester branch as she has helped me with my renewal queries. Had a really stressful week and she was very helpful. Been with Spencer’s since 2019 and properly this was the best customer service and resolution I have received, 😊 …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI worked closely with Chelsea and Megan and they have both been fantastic. Quick to respond, knowledgeable and extremely professional. They were quick to deliver on promises and I now use their management services. If you are looking for a professional and competent service then I highly recommend Spensers.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleHighly recommend Vicki and her team at Spencer’s. They have been excellent from the start of our purchase and communication has been swift, accurate and professional. Nothing was a problem for them and although the process took longer than normal they were very patient and understanding. Vicki was excellent throughout and in my opinion is an asset to Spencer’s Leicester.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleI had a booking with Spencers for a property viewing, but I needed to reschedule it. I made several attempts to reach them via calls, texts, and even emails, but unfortunately, none of my communication was answered. Eventually, since I had already committed and couldn't make any changes, I had to take a day off from work to honor my commitment. However, just 35 minutes before the scheduled appointment, someone from Spencers called to cancel the slot, citing a lack of access to the property. They then provided me with another appointment time, but it was scheduled for a working day, without any consideration for my availability. This has left me extremely disappointed.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
