Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

★★★★★ Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

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Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Spencers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Buying a house was very stressful, even more so during a global pandemic- all solicitors involved would get a very low rating! Thank you to Jo and all the team, they were brilliant throughout the 6 month process. Always got back to me and went over and above. I honestly can not recommend them highly enough!! Thank you Jo and TeamPositiveResponsiveness, Quality, Professionalism

Jane · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Experience with staff at Spencers, Wigston, especially Chloe Ireland who has kept us up to date with all elements of perching the house. Very professional, and understanding. We couldn't have asked for a better service, Thank you very much to Chloe Ireland.PositiveResponsiveness, Professionalism

Imer · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

The experience I had and the process I went through, in terms of selling my property, from start to finish with Jo and the Spencers' team in Wigston was extremely efficient and professional. All staff I had contact with listened to my requirements, shared their knowledge, used their skills effectively and worked extremely hard to market the property in the best way possible. Communication was clear at each step of the process to ensure I got the best price and the right buyer for my property. Selling my home where I had lived for over 30 years was an emotional time for me but this was also acknowledged by staff and never forgotten. They went above and beyond to ensure I was supported every step of the way!! What a truly positive experience with a lovely and wonderful team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Celia · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

What a fantastic and professional service on the journey to my partners 1st house purchase. On point, recommended a great broker and solicitor for the mortgage/searches etc. Chloe Ireland was always at the end of the phone if we needed help and always welcoming when popping into the office. Jo and Stephanie were also great in the process and would highly recommend if buying in the area or looking at reviews for the Countrywide business as a whole for any area of Leicester/shire. Well done keep up the good work.PositiveProfessionalism

Garfield · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service and great peoplePositiveQuality, Professionalism

Pdmore123 · 24 August 2022 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.

3/5

Google

Rating only, no written review.

Sunny · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Tayla · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Ashok · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Dickson · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service

Paul · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very helpful and no hassle at all, making letting simple

Sam · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

2/5

Google

I had to call and email a handful of times to get awnsers about whether I have been accepted or not. The call staff are nice but leaving with a bad feeling.

Alex · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

To Vicki she is very good and so mush helpful She deserves no 5 star may be more ⭐⭐⭐⭐⭐ from me thank You Amisha Bula

Amisha · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

We changed agents and could not be happier with the service we have received especially from Vicki thank you very much.PositiveProfessionalism

Nabila · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic experience with Spencers to find a home in UK.I am really happy to recommend Spencers to my loved ones and friends.PositiveResponsiveness, Quality, Professionalism, Value

Blessy · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Jessica is an absolute piece of gold in the Leicester Letting team.Thank you Jessica for taking the initiative to get our property issues sorted,as quick as you possibly could.Looking forward for the results :)

A · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I switched to Spencer's from another agent in Leicester. Sam especially has been excellent from the start and are always quick to any requests. Thanks.PositiveResponsiveness, Quality, Professionalism

Luke · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

A great team led by Vicki. Our thanks also to Emma and Scott for their continued support. Good value for money. Completely professional, helpful, friendly and courteous always. Thank you team. Aizaz and Yulian

Aizaz · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your amazing 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Really happy with the service I received from Vicki and Eliot. Very quick to answer emails/calls and follow things up with the vendor. Made the whole house buying process much easier!

Gemma · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Vicki and her fabulous team made the sale of my mums house so smooth. They are very professional all the way. Vicki was always at the end of the phone when i was being overwhelmed by it all. Thank you all your amazingPositiveProfessionalism

Janice · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I continue to use Spenser's for several years now and they always provide a great service, helpful and professional throughout the whole process. I personally do not use anyone else other than Spenser's and the team, Sam, Rosie were excellent and professional throughout the whole process kept me fully updated and guided where necessary. The move in process was effortless. I would highly recommend them. Dean

Dean · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you Dean for your amazing 5* review and recommendation! I am please to hear your are very happy with the service you received from our Spencers branch. Kind regards, Donna.

1/5

Google

A bunch of liars and cheaters. I rented a property 16 snape close from them. 1) Anyone reading this the property has no insulation and gets extremely cold. 2) they misrepresented the fact that its a detached property and told us the garage was ours well infact it is owned by other people who come to do works every day ( this given the fact I was very particular that I was looking for a quite place considering I had final exams). 3) the landlord tried taking our entire deposit in the end when the property was left in the same condition with carpets cleaned and kitchen left clean. Our only fault was that we left a bed and 2 chairs in the home and they tried to charge 120 pounds for this. 4) they tried to take our deposit for the reason they could not let it out easily to cover q months additional rent while it remained vacant. 5) stay away especially as they want to renovate the house from our deposit. Few months later now and justice prevails through adjudication

Rishi · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Really appreciated the knowledge and advice Sam was able to give us when letting out our property. Would definitely recommend Spencers to anyone that wants to let a property, particularly if it's your first time.

Rajesh · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent, ten out of ten for Spencers finding a tenant for my rental property. Valuation, viewings and signing contracts all stress free. Kept me completely up to date at all stages. Would highly recommend.

Helen · 21 June 2022 · Spencers Leicester

Agent replied · 20 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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