Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

★★★★★ Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

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Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Spencers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

This is my 1st experience of being a landlord and Kayleigh and her Team have made it a very easy and enjoyable one. The 1st meeting was very thorough, everything wad explained to me and I felt reassured that the right tenants would be chosen for my house and that it would be looked after. From then to the tenants moving in was less than 10 weeks so I'm really pleased and would recommend Spencers to anyone

Mark · 21 June 2023 · Spencers Leicester

Agent replied · 20 June 2024

Thank you Mark for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.

5/5

Google

Bought my house through them, during Covid and have to say that the experience could not have been any better. Gem advised on mortgages, insurances etc and really was a 'one stop shop' for everything. Jo completed my purchase even with all the adversity at the time. Couldn't recommend them more. Wouldn't go anywhere else in the future, perfect! (The cups of tea are perfect too). Thanks guys!

Jason · 18 June 2023 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I’ve recently bought a house with Spencers and have been really impressed. They were responsive, reliable and helpful. Jo and Chloe in particular were brilliant and made my first experience of buying a home really straightforward.

Sarah · 18 June 2023 · Spencers Wigston

Agent replied · 17 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional divisional office - staff well trained and extremely supportive. Shamaiar (Lettings Branch Manager) certainly leads by example.

Gren · 17 June 2023 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica · 17 June 2023 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Jo and the team have been absolutely fantastic! Jo knew we were under pressure to get our property on the market and under offer. The team went over and above to make sure this happened! The team offer a really personable, positive service. We managed to get ours on the market and an offer made within 7 days of my initial conversation with Jo. I couldn't have asked for more. We have secured our next move (our forever home), even when the odds were against us. I really would recommend the team if you are selling in the area. Thank you so much Jo and co!

Paula · 23 November 2022 · Spencers Wigston

Agent replied · 22 November 2024

Thank you for taking the time to leave us this fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Cem has been helping me navigate my mortgage options for the past few years now and has always been a pleasure to work with. Friendly and professional, I can't recommend working with Cem enough.

Matthew · 12 October 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

4/5

Google

A very friendly and helpful team. They were extremely cooperative in getting our keys in time for our move to be completed on time.

Paul · 12 October 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for the fantastic review. Kind regards, Lucy, Customer Relations.

5/5

Google

Emma dealt with a sale of a property and was fantastic throughout. She was always available and never made me feel as though I was bugging her. She always responded to emails promptly and when she said she would call back at certain times, she always kept her word. She also went above and beyond to communicate with the sellers and do all she could to push the sale through quickly. Thank you!

Jasmin · 12 October 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

Smooth and professional experience. Sold my house with them. Max was really personable and sorted out the valuation and marketing. Then worked with Emma who was brilliant at seeing the process through. Great communication, I was always in the loop and she really kept on top of everything. Emails were always with prompt replies and regular phone contact. Will be using again. Thank you

Rachael · 12 October 2022 · Spencers Wigston

Agent replied · 17 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

Being a first time buyer, I went into the process with a lot of uncertainty and questions about house buying and mortgages. Cem was my mortgage adviser, and he did an absolutely magnificent job of it. He went through everything at my pace, with clear explanations, and ensured that I understood everything from start to finish. He did a lot to reassure me throughout and no question was ever too much trouble. I cannot fault him at all. Similarly, I had a great overall experience with the Estate Agent team too. Whilst I felt there was a big rush at the offset, the team were very proactive in helping me with my purchase, especially Jo and Emma. They were both incredibly helpful liaising back and forth with those involved, and along with Chloe, helped move the purchase forward when it became challenging. My one criticism is related to the conveyancing team that Spencers recommended. Their delays and inactivity put my mortgage offer at risk of expiring, and ultimately prolonged a no chain sale to over 6 months. Fortunately, the work of Cem, Jo and Emma all helped to push the sale along to completion in time for my mortgage offer to still be valid, which I was incredible grateful for. I would happily recommend the team at Spencers Estate Agents, and especially Cem for Mortgage Advice, and want to thank them all again for helping me achieve my dream of owning my first home.

Alessio · 12 October 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Julio · 10 October 2022 · Spencers Rugby

5/5

Google

I've now been fortunate enough to have Spencers letting my properties for over 7 years and I cannot wish for a better team working on my behalf. They do everything they can to ensure that tenants are happy and that is reflected in the fact that we hardly ever have any voids or vacancies. Friendly, knowledgeable, hard-working and highly efficient there is no better company to manage your tenancies. They seem to successfully combine the committed and personal approach of an independent but with the professional backup and organisation of a well established nationwide group.

John · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for taking the time to leave this excellent review. It is great to see that Spencers have delivered the 5* service that we always aim to provide. Many thanks again for this feedback. Kind regards. Regan

5/5

Google

Rating only, no written review.

Andrew · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly helpful staff and quick to respond. I would definitely recommend them!

Ian · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service staff extremely helpful, very friendly my whole experience was more than I expected , thank you SPENCERS .

Samantha · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott

5/5

Google

Very professional and friendly service. Millie was just brilliant from start to finish, going out of her way to help me in my search, very highly recommended

Steve · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

My dealings (buying property and fully managing our buy to lets) with Spencers has been outstanding, they are professional, respond quickly and always willing to help.

Carol · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations

1/5

Google

Expressly noted my interest in a property, called about submitting an application but a physical viewing was required first. I was told that the day after the viewing they would contact me to allow me to submit an application however I never heard back from them anymore. I've contacted them to let multiple properties and it has just not been a good experience.

Michelle · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Would definitely not rent with these if you would like to get your deposit back! 1 month after leaving and still no deposit back. No reason as to why apart from blaming the landlord for delays. Contractually we should have received either the deposit or a reason as to why we are not getting it within 10 days. Maybe it is the landlord delaying but as the company letting the property it is surely their responsibility to ensure the contractual obligations are adhered to. I’m sure they would have if it was the other way around.

Mike · 10 October 2022 · Spencers Rugby

Agent replied · 16 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

9 weeks into our sale we’re no further forward no communication being told they’ll ring back or next day and nothing we should not be doing all the chasingNegativeQuality

Ronald · 27 August 2022 · Spencers Blaby

Agent replied · 26 August 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Spencers Blaby were efficient, professional and prompt. Lewis and Allan have provided me with superb service in remortgaging. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value

K · 27 August 2022 · Spencers Blaby

Agent replied · 26 August 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The entire team work towards making the process as stress free and effortless as possible. Stephanie guided me through with fantastic friendly yet professional communication . Cannot thank her enough and would recommend spencers to anyone selling their property locally.PositiveResponsiveness, Quality, Professionalism

Mo · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Excellent service. Stephanie did a better job than my solicitor when we bought the bungalow. If it wasn’t for her hard work, I wouldn’t have managed to get the keys to my new home within 6 weeks.PositiveResponsiveness, Quality, Professionalism, Value

Shailesh · 25 August 2022 · Spencers Wigston

Agent replied · 17 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.

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