Trusted Agent profile

Spencers estate agents in Leicester, Wigston, Rugby and 1 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

754 reviews across 4 offices and 3 platforms

Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

728

Reviews on Google

All 4 offices

Yell logo

3.7 / 5

6

Reviews on Yell

All 4 offices

Trustpilot logo

20

Reviews on Trustpilot

Business-wide

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Our offices

Spencers's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Spencers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Spencers have been the second agency I went to when selling my house and I regret I haven't choose them straight away! Super helpful and professional. I dealt with Alicia for most of the time and she was simply amazing. I felt she had my back during the whole process, always polite and super quick at replying to all my queries. She went way beyond by helping me to keep everything on track and by keeping me calm during stressful moments. Many Thanks Alicia and whole team at Leicester branch 😊

Izabela Β· 24 October 2023 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

4/5

Google

Rating only, no written review.

Martin Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us a review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service, very professional and friendly team.

Jacqui Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Jo and Chloe were brilliant, thank you so much.

Liam Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very happy with the service I was provided. Jo was amazing, very helpful and professional. Communication was also very good.

Sabo Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Gem helped me with my mortgage ina few years ago and was very kind, helpful and very knowledgable. I am back in touch now to revisit the mortgage and going back to Gem after great experience last time round

Leigh Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

My experience with Spencers in Wigston was exceptional. All the staff was professional, friendly and really helpful. I would give them 6 stars if I could. Thank you all.

Michael Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Spencers were brilliant with our house purchase, in particular Chloe. She was absolutely brilliant, always on hand to answer any questions and would get back to us promptly. Wouldn't have happened without Chloe's hard work, so thank you Chloe!

Uzma Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thank you for your glowing 5* review . Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant service from Spencer’s Wigston, sold my property before it even went onto the market thanks to excellent communication with potential buyers. Friendly knowledgeable staff who helped with every step including helping me through issues with my onward purchase which was not at all related to them! Mostly spoke to Chloe who was brilliant but also had dealings with the other staff including Mo, Gem and Jo (I think!!) who were all amazing. Would definitely recommend to anyone looking to minimise the stress from their home sale or purchase.

Marney Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I would just like to say a big thank you to all of the staff at your Wigston branch, Jo, Ava and Georgina fot the excellent service when buying our property. Nothing was ever too much trouble. Thank you so much once again πŸ€—πŸ₯° …

Sandra Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

My girlfriend and I would not hesitate in recommending the Wigston branch of Spencers to our friends and family. We used them when buying our first home (which was a very exciting but at times daunting experience) and the team at Spencers were there to help us along every step of the way. They were really friendly and excellent throughout the whole process from viewings to securing the mortgage, nothing was too much trouble for them and because or their excellent service we managed to purchase our dream home. A huge thank you to all the team and we will definitely be using their services again in the future

Ben Β· 12 October 2023 Β· Spencers Wigston

Agent replied Β· 17 June 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Very professional divisional office - staff well trained and extremely supportive. Shamaiar (Lettings Branch Manager) certainly leads by example.

G Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 10 October 2026

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Shamaiar and Luke an the rest of the team at rugby branch have been absolutely amazing From start to finish They are nothing like other estate agents I have dealt with they were so helpful nothing was to much in helping us find the perfect home Honestly cant thank the team enough.

Jessica Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 12 January 2025

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Mohammed Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

They stole my deposit and won't to give it back. I would give -10 stars if I could.

Kriss Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

Shaamiar is the most vile woman, rude and thinks she knows it all. Worst team I have ever had the displeasure of dealing with

Adam Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

1/5

Google

Been renting a property from Spencers had to deal with property management company a few times and everytime has been worst than the last. Reported the problem on the app, no response. Rang up and got told I need to do the repair as it is my responsibility (which is fair as it's a lightbulb)but when trying to explain that it seems like a wiring issue they kept talking to me condescendingly. They lie about recording phone calls as they said that I called them and told them it was repaired by my self which I did not say or even ring. When pulled up on this and wanting to complain they don't even bother and pretend that the call is not logged. Going to the Ombudsman now and will make sure this doesn't happen to anyone else. Rude, inconsiderate, ignorant and just plain liars.

Trade Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

We moved in Hinckley, Danelaw Court last year in September from London! We was in hury because on 24 Sept we had tickets in our country for the wedding. The agent was amazing and very quick, we rent the flat here! is more than perfect! Thank you, Spencers Agency for the best services ! Is very Quiet, clean, new! We would like to renew the contract for the next 80years if is possible! We felt like we are home ! Big thanks to Shamaiar Jeremiah!

Mihaela Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

I had problem with getting back the deposit they were not necessarily willing to give it back they had me waiting for soo long putting unnecessary stress. I'd think twice about their service.

Daniel Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

No answer, always going to voicemail. An absentee landlord/firm. Very unprofessional. Avoid! Still no answer, constantly goes to voicemail. Absolutely terrible service.

Jay Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Been calling in daily, no answer. Straight to voicemail. Terrible company to be dealing with. Their phones are always off. Don’t use them, won’t get your money back.

Slicks Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently used spencers to find a suitable long term home for me and my partner. We moved into the property within a month and it's incredible! All thanks to Zak doing gods work πŸ‘Œ …

Insane Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Thank you for your glowing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Had a really lovely experience with Spencer’s especially Zak! He made sure myself and my partner understood everything and went above and beyond to help us! Hopefully we won’t need to use them again but if we do, we would definitely be using Spencer’s!

Tyishia Β· 10 October 2023 Β· Spencers Rugby

Agent replied Β· 16 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

David Β· 24 September 2023 Β· Spencers Leicester

Agent replied Β· 20 June 2024

Thank you!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Spencers

Which Spencers office has the most reviews?

Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.

Where are the Spencers offices?

The four Spencers offices, by town:

  • Blaby: 23 Leicester Road, Blaby, LE8 4GR
  • Leicester: 27-30 Halford Street, Leicester, LE1 1JB
  • Rugby: 27 Regent Street, Rugby, CV21 2PE
  • Wigston: 80 Leicester Road, Wigston, LE18 1DR
Has Spencers won any awards?

Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.

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