Trusted Agent profile
★★★★★
754 reviews across 4 offices and 3 platforms
Spencers has four offices, in Leicester, Wigston, Rugby and Blaby. Together they have 754 reviews on three platforms, rated 4.4 out of 5 overall.
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Spencers's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Spencers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKayleigh has been absolutely amazing in assisting us, she really went above and beyond her duties to make everything as easy as possible for us! Very grateful, thanks again Kayleigh!
Thanks for the wonderful 5* review Natalie Gear! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with Spencers. Chelsea helped me find exactly what I was looking for and made the whole process as smooth as it can be ! Thank you
Thank you for taking the time to leave us this great 5* review Isabella Monk. Kind regards, Lucy, Customer Relations.
5/5
GoogleNiamh is Absolutely amazing throughout the whole process very efficient and always answered any queries promptly I spoken with Olivia and Kayleigh who was such lovely welcoming girls also. Very quick and easy process collecting my keys. Thankyou everyone.
Thank you for taking the time to leave us this tremendous 5* review Harry. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was very pleased with my experience with Spencer’s, I want to thank Niamh and Kayleigh two lovely ladies, the support I received from them was 5 star, nothing was ever too much and no question went unanswered. Two amazing representatives of your company very polite and professional
Thank you for your kind words, Rain Irie! We are delighted to hear that Niamh and Kayleigh provided you with exceptional service. We appreciate your feedback and are thrilled that they were able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Lucy, Customer Relations.
5/5
GoogleChelsea from city branch she was very helpful. Quick response from her was very helpful to get new tenants. Really pleased with theteam..
Many thanks Rizvan Ali for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh has been fantastic through my whole experience- highly recommend! Thank you for being so efficient and giving great advice. I was finding it all quite stressful but Kayleigh helped me throughout and nothing was too much trouble. Thank you so much!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service. Big shout out to Chelsea and team for their superb service for my 2 lettings, was advertised on Thursday afternoon, viewing Monday ; holding deposit Tuesday and signed up Tenants moved in following Monday!! Excellent service.
Dinesh Parmar many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’d like to thank Jack for his outstanding support in acquiring tenants for my property. It was a stressful time whilst the property was unoccupied for a significant amount of time, but Jack’s jovial character was a source of comfort and reassurance. He ensured we found suitable tenants for the house and when we came across some challenges, Jack went above and beyond to remedy the situation. A real superstar and a credit to his team.
Hi Shazeeb, thank you for sharing your positive experience with Jack. We're delighted to hear that he provided outstanding support in finding suitable tenants for your property. Jack truly goes above and beyond for our clients. We appreciate your kind words and look forward to assisting you in the future.
5/5
GoogleSpencer's have been great and really professional helping me move into my first rented accommodation. Shamaiar was really responsive and helped answer any questions and enquiries I had and had a lovely friendly but also professional approach to her. Thank you so much. I am updating my review to also add that the moving process out my accommodation was really blissful. Again Spencers have helped with any questions I had and provided professional help when ever I needed. Whilst living in my accommodation any emails I sent with questions were answered promptly and resolved to the best ability that they could. Would like to also say thank you to Chelsea and Niamh and they extra support they have provided me.PositiveProfessionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleA big thank you for support me throughout the sales, specially Alicia Manotey city branch, who assisted me , I appreciate her support and helped through sales process.
Dear Ajay Patel, thank you for your kind words! We are thrilled to hear that Alicia from our city branch provided you with exceptional support throughout the sales process. We appreciate your feedback and are delighted that you had a positive experience with us. Thank you for choosing Spencers Sales and Letting Agents Leicester!
1/5
GooglePhones don't get answered, phone messages don't get replied to, emails don't get replied to. Do they even want to sell houses? Useless. 0 stars.
Thank you Agogle user for reviewing our services. I am sorry to see that you have been less than satisfied with the service you have received. We’re working hard to improve them and appreciate any additional feedback you may have by emailing our team at review@countrywide.co.uk. Kind regards, Customer Relations.
5/5
GoogleMy experience with Spenser Leicester is amazing, Vicky and the remaining sales team made everything easier and faster. They are good at what they do.
Thank you for your kind words, Funke! We are thrilled to hear that Vicky and our sales team were able to make your experience amazing and efficient. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need assistance in the future, feel free to reach out.
5/5
GoogleJust want to say huge thank you to Niamh. She supported me with our property and she was so professional. She went above and beyond and so swift in giving feedback. She is an asset to Spencers. Thank you.
Thank you for your kind words, Faith! We are thrilled to hear about the exceptional service you received from Niamh. We are proud to have her on our team and we will be sure to pass on your appreciation. If you need any further assistance, feel free to reach out.
5/5
GoogleEmma, Lorna and Gill were a pleasure to work with who made the sale/purchase of my house run smoothly. Thank you!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleEmma was a fantastic support during a particularly stressful time. She was always available and accommodating and a fabulous conduit between myself the vendor and the absolutely inept conveyancers. I cannot thank her enough
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleSold a property with spencers under tricky circumstances and they were brilliant. Emma in particular was fab, very understanding, helpful and super friendly. She was always on hand with updates and helped out chasing the solicitors (who were the only let down). Jill & Lorna were also lovely. Overall a great experience.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleIf you can help it, please avoid using Spencer’s to buy or sell a house. They caused us a lot of problems when buying our house. They admitted fault for various things that could have been prevented. And the estate agent assigned to our purchase had left during our purchasing process, not surprised at all. They have left a bad impression and I would think twice about using them. Perhaps it was just a bad member of staff and they may be perfect elsewhere but from my experience Avoid
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to thank Lorna, my estate agent for finding my new home and also Demi the mortgage advisor for all of your help and support throughout my moving house journey. They are a great team and I was in safe hands. Thank you again and Merry Christmas
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am lost for words trying to describe the best agency I have ever dealt with.We have had the friendliest and most professional agency workers we could have starting from Lorna and then of course the branch manager, Courtney.They all including Gill (sorry for missing out) have gone the extra mile to make the purchase of our first house as smooth as it could go.Very happy to have worked with you in every step of the way I wish you all the best!!You all three are assets to the company
Hi Stella, Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
5/5
GoogleThe staff of Spencers office in Blaby have been excellent throughout the process of selling a property for us. We sold by modern auction and Spencers played a key role in conducting viewings and liaising with the auction house.
Many thanks for your outstanding 5* review Paul Burnett. Best wishes, Lucy, Customer Relations.
5/5
GoogleIve recently sold my house through the spencers team at blaby. From start to finish they have been nothing but helpful and understanding. Caurtney and her team are amazing. Easy to get hold of and very supportive. Nothing was an issue not matter how small it was. 100% would recommend your team to anyone in the same situation. Thanks again guys. All the best ❤️
Thank you for your glowing recommendation and 5* review Kayleigh Robinson. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would like to Thank Jack from the city branch for the smooth and efficient way in which he expedited the whole process of us moving into our new accommodation. It was fast and flawless in every respect, and would highly recommend Jack and the agency to anyone looking to rent accommodation in the Leicester area. WELL DONE.
Thank you for your glowing recommendation and 5* review Paul Bontkowskyj. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review
1/5
GoogleNo answer, always goes to voicemail. Unprofessional
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Leicester has the most, with 372 reviews rated 4.3 out of 5, followed by Wigston with 169.
Yes. In The Trusted Agent 2026 awards: Spencers, Leicester won Trusted Agent; Spencers, Wigston won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
