Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDanielle Boyd has been very professional, welcoming and efficient. 5 star service! Thank you.
Dear Hannah, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabella Murton has been very helpful and is always good at communicating between myself and my tenants. Highly recommended.
Dear Nicky, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFantastic service from Snellers,My property was re-let within 2 days ,a big thank you to Samantha Frost she was amazing,friendly,a good knowledge and answered all my emails quickly and efficiently,well done to the whole team including Imogen and Harry great stufff👍 …
Dear Paul, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleDealt with the team over the past few years and have always been professional and pleasure to deal with. Big thanks to Tom who has been very focused and knowledgeable on my search requirements and has gone the extra mile.
Dear Andrew, I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
Google"Hampton UK, team were excellent! Imogen Smith and Harry Appleyard, Both were brilliant. They managed to get our property viewed within days of us signing rental agreements. Their efforts were successful within days in finding us a tenant for the asking price. Solely on their skills and efforts. Most importantly Harry kept us informed every other day, of viewers opinion, which made us prepare to cater to that specific thought of the potential. Moreover gave us confidence Snellers team was a winning formulae. Well-done! and Thank you for the efforts and the great attitude."
Dear Gihan, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Manager
5/5
GoogleJessica taylor was incredibly helpful for when we got our flat. She make sure everything was running smoothly and always happy to help with any queries.
Dear Tony, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleIsabella Murton is a godsend! Every time we have to contact her we can rest assured stuff is going to get done. She’s efficient and fast, and very friendly too. Thanks Bella!
Dear Lexi, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleJust exchanged on my first home and Snellers couldn't have made it any smoother or easier. Great service from start to finish! Thank you to Tom in particular and the team!
Dear Catherine, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleFabulous service given to me from a lady called Imogen. I was particularly impressed with how efficient she was with correspondence and meeting times. The best service I have honestly ever received in the lettings industry.
Dear Becca, Thank you for taking the time to write a review about the great service you received from our Hampton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleHad the pleasure looking for a house to buy through Dan. Was a great help in the search and knew exactly what I was looking for. Dan went above and beyond to find me a house. Even though I didn’t end up buying through him, I would come back to them again when I’m selling and buying.
Dear Karl, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you to Danielle Boyd and team at Snellers in Hampton Hill - we have just exchanged on a property and have been impressed with how painless the process has been. They have been helpful and professional throughout and I would certainly recommend them.
Dear Alison, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleWe would like to thank Tom and the Sales Team at Hampton Hillfor their profesional and friendly service during a very stressfull exchange. We were kept well informed of everything that was happening by both Tom and Jeremy which helped greatly.
5/5
GoogleHarry was very professional and helpful. He ensured we were kept informed on the progress of our new let at all times which ultimately meant that we were able to move in without any fuss on the date required.
Dear Steve, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleGreat estate agents and easy to deal with. Harry (lettings department) has made sure that everything we needed was in place and made the journey from start to finish enjoyable and relaxing. Would recommend snellers hampton hill branch all day long
Dear K Pham, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI'd like to say a huge thank you to Harry in Hampton Hill Lettings for all his patience and help with the search for our current property and the quick and very easy contract drawing up. We'll definitely be using Snellers again!
5/5
GoogleI’d like to say a massive thank you to Hampton Hill Snellers - and particularly Harry - for helping me sort my new flat. Excellent customer service and support from him throughout the duration of the process and happy to answer any questions at the drop of the hat. A very stressful situation made very simple and calm - thank you!
Dear Grace, I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
4/5
GoogleOverall we had a good experience with Snellers Property Management. Elizabeth was our main point of contact over the last few years and was always professional, friendly and efficient. Isabella (who helped towards the end of our tenancy) was the same - friendly and efficient. They dealt with the end of the tenancy promptly. The four stars is due to the fact that the moving out was a bit stressful as there were a number of people dealing with different things and communication was lacking. Our checkout time was not communicated and then got moved earlier without telling us until the day before we moved. Fortunately it was readjusted back to the later time. I would rate the sales team lower unfortunately as there were a few problems when our flat got relisted - appointments getting booked in without our acknowledgment and one estate agent trying to let himself into our flat without warning or permission or even knocking with a viewing whilst we were in and I was in bed unwell. That being said the property management company always dealt with our questions or enquiries throughout our stay and arranged anything that needed fixing or replacing without delay.
Dear Laura, We greatly appreciate you putting aside the time to submit a review about our Hampton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleWe rented through Snellers Hampton for 4 years and would highly recommend them to anyone looking at settling in the Hampton area. Isabella and Elizabeth were our property managers and I can honestly say they made the whole experience (start to finish) pain free, thank you to you both.
Dear Craig, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleExcellent agents support across this team (specially Harry who helped find and move in an excellent property), very good way of working, timely response and timely updates on the complete process. I would certainly keep your agency in my corporate connects and provide your reference for new home seekers from my corporate circle. Thanks a ton and appreciate for all the coordination/consulting done in my home search mission, all the very best, cheers !!!
Dear Parnika, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
5/5
GoogleAs a landlord, I have been using Snellers for a number of years now and have found them to be thoroughly professional and dedicated to supporting my interests at all times. I recently had an issue with a tenant who wished to leave prematurely and was impressed with Imogen Smith's skill in negotiating the situation flexibly and finding a replacement tenant.
Dear Tony, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleMy wife and I made contact with Snellers (Hampton Hill) initially to see a property for sale on their website. Like most property purchases you need to get your house on the market should you want your offer to be accepted. Snellers without any pressure carried out a valuation. Some valuations can have a significant range which isn’t good! whereas Snellers, who know the local market well, sought to price the house at a figure which pleasantly surprised us and would tempt buyers through the door for viewings. The advise was that if the property was marketed right and coupled with their data base of potential and new buyers expectations, it would be under offer very quickly, clearly their strategy worked because after the first block viewing, we had 4 offers on the table, 2 of which were the full asking price. The Snellers manager would then seek to clarify each of the buyers positions and establish whether they are genuine proceedable offers. We received regular updates and through regular conversations built up a good relationship with the Snellers management team. We decided to proceed with an offer just under the asking price because of their position whereas the others weren’t as well positioned to move as quickly. Unfortunately the sale fell through due to the small chain further down. Clearly frustrated, Snellers had it back on the market in a week and we secured a cash buyer and the sale was successfully completed circa 8 weeks later for the full asking price. In parallel during the sale process of our property, we were actively looking at properties for sale, most of which were through Snellers. We had specific expectations of what we were looking for and the Snellers management found 3-4 really good properties which we made offers on. During the ‘offer’ phase, we were given updates regularly. The Snellers team knew my financial limit and respected it but occasionally presented a change of perspective and highlighted the opportunities in terms of potential and resale value especially with a project e.g a house that needs a lot of work on it. Overall, I would strongly recommend Dan, Tom and Danielle and the team in the Hampton Hill branch who made the process of selling our home of circa 10yrs a pleasant experience. R&R
5/5
GoogleSnellers have been really helpful in helping us with a difficult and emotional sale of our grandmother property. They stuck with our wishes all the way and in particular Danielle Boyd was amazing! Cannot recommend them enough!
5/5
GoogleSnellers have been managing my property for the past four years and have always shown outstanding service to both tenant and landlord. I would like to thanks Isabella Murton in particular for her assistance of late. Her efficiency and timeliness has taken all the stress out of dealing with certain situations, and is an absolute delight to deal with!
Dear Tamzin, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleImogen and Samantha provided an exemplary service at all times. Imogen was my main point of contact for most of my dealings with Snellers and was always friendly and eager to assist and dealt with all matters promptly without any pushiness sometimes associated with estate agents. Samantha too was a great pleasure to deal with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
Tell us what you need and up to 3 trusted local agents will be in touch.
