Trusted Agent profile
★★★★★
1,357 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,357 reviews on three platforms, rated 4.7 out of 5 overall.
1,028
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
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Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI deal regularly with Shaun Brayshaw…
I deal regularly with Shaun Brayshaw and always find him fast and efficient in all our interactions. He is great to work with. Always appreciate his professionalism and its good to see as I have been a customer of Snellers for 19 years now and have no intention of ever changing. They are excellent all round!
5/5
TrustpilotWent to a viewing with Kris and had a…
Went to a viewing with Kris and had a really positive experience. He was approachable, knowledgeable and genuinely seemed interested in helping rather than just trying to make a sale. I had a few questions afterwards and he was really quick to come back to me with answers. Really impressed with the service from Snellers Twickenham.
Dear Lara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotReally great experience with Phoebe at…
Really great experience with Phoebe at Snellers Twickenham. I went to a viewing with her and she was so friendly and helpful without being pushy at all. She knew the property inside out and was happy to answer all my questions, even the slightly ridiculous ones! Really lovely person and a credit to Snellers.
Dear Mia, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotSnellers Twickenham is Appalling
Snellers Twickenham is appalling. We were dealing with the two Senior Directors in Sales and had an offer accepted to buy. From the start it seemed they weren't being truthful and transparent. We then continued the process and met all the deadlines they set, a few weeks later surprise surprise there is a higher offer all of a sudden that they put forward to the seller and it's of course accepted. They completely wasted our time and continued to market the property/ speak to other people to get a higher offer - we also missed out on another property as a consequence. Completely unethical people and way of working and would urge people to avoid them. Say what you want about other agents but they’re better than Snellers.
Dear Faraz, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
TrustpilotSam at Snellers was fantastic on my…
Sam at Snellers was fantastic on my recent viewing at a property - it was well organised, he spent time with me to explain and share information about the property, and made things simple and clear. Thanks Sam - I would highly recommend your services.
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotThank you!
I'm grateful to both Jaime Lipscombe and Kali-Ann Hawker for helping with a difficult tenancy issue. They were able to find a solution that worked for all parties involved and no-one was left out of pocket
5/5
TrustpilotOutstanding support from Louise Stent
Louise Stent has been a pleasure to deal with. As a landlord, I really value good communication, and she's kept me informed every step of the way. She's always been friendly, professional and incredibly helpful. I wouldn't hesitate to recommend Louise to anyone looking for a reliable and knowledgeable estate agent.
5/5
TrustpilotOutstanding Experience Renting with Snellers Kingston
I had a very positive experience with Snellers Kingston during my journey of renting a property, and I highly recommend them. From the beginning, the whole team was professional, supportive, and genuinely helpful, making what can often be a stressful process feel much easier. I would especially like to mention James Holloway, who managed my rental agreement. James was absolutely amazing throughout the entire process, always professional, efficient, approachable, and ready to help. He made everything simple and smooth, and I truly appreciated all the support he provided. During my search for a property, I dealt with several other estate agents, and honestly, the level of service and treatment I received was nowhere near the standard of Snellers Kingston. The difference in customer care was very noticeable. Overall, Snellers Kingston proved to be a trustworthy, reliable, and highly professional estate agency with a fantastic team. I’m very grateful for the excellent service and would definitely recommend them to anyone looking to rent a property.
5/5
TrustpilotHoney Ellis
I recently had the pleasure of dealing with Honey Ellis and I honestly couldn’t be happier with the service I received. From start to finish, Honey was professional, friendly, knowledgeable, and incredibly helpful throughout the entire process. Communication was excellent at every stage, and nothing ever felt like too much trouble. Honey went above and beyond to make everything smooth, stress-free, and easy to understand, which made a huge difference. It’s rare to come across someone who genuinely cares about delivering such a high level of customer service, and it really shows in the way Honey works. I would highly recommend Honey to anyone looking for someone reliable, efficient, and genuinely supportive. Thank you again for all your help, a truly outstanding experience and very well deserved 5 stars!
Dear Bartek, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asha
5/5
TrustpilotWonderful service with excellent staff
Wonderful service with excellent staff. Kelly is a credit to the company, professional, caring and always willing to go the extra mile.
Dear Sarah, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
1/5
TrustpilotI am appalled by the unethical conduct…
I am appalled by the unethical conduct of Snellers Twickenham regarding a property on Harvey Road. After I agreed to a price hike of £1600 and paid a holding deposit of nearly £400, this branch acted in total bad faith. Under the Tenant Fees Act, a deposit should reserve the home. Instead, Snellers used my money as a safety net while they kept the listing active and continued viewings to bait higher offers. using tenant’s deposit to 'tether' them while actively shopping for more commission is predatory and a gross violation of industry integrity. "In my case" They prioritized greed over professional standards and transparency
Dear Seyed, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asha, Customer Relations
4/5
TrustpilotEfficiency of staff
We have been dealing with Anna Harrison for approximately 7 years in the capacity of landlord. During this time, we found Anna to be very efficient in dealing with our queries and solving the problems that we encountered. She communicates well and is always proffesional.
Dear Shelley, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotAs a renter
As a renter, I have found the property management team to be really helpful, professional and attentive and particularly would highlight Jess and Kelly as really good to deal with and always really great communication with them.
Dear Laura, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotVery happy
Snellers have managed my property rental for the last 13 years and I have always been happy with the service. Most recently I have been working with Kelly Baldwin. Kelly is knowledgeable, solution based, supportive, and diplomatic. Kelly is the perfect blend of professional and approachable - really terrific.
Dear Francesca, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleLovely people! Always smiling, friendly, proficient, always pick up the phone and help. Thank you especially to Matthew Ross, Director, and Ella ego always helped proactively and professionally in his absence. I had a matter that was urgent for me, not for them, they chased it down for me. Very grateful. 🙏🏼🙏🏼🙏🏼 Definitely recommend. Doesn’t matter who picks up the phone though, lovely folk. 😊😊😊😊😊
Dear Mateen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleWe had a really great experience with Christie Taylor . She was incredibly knowledgeable about the property and clearly has a real passion for what she does. After viewing several homes with other agents who often just opened the door and left us to it, Christie really stood out. She took the time to walk us through all aspects of the house, answered our questions in detail, and was great in providing the additional information we needed. She was also very patient and never made us feel rushed, which made the whole experience much more comfortable and enjoyable.
Dear Emily, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleWe recently had the best experience with Christie Taylor. Everything from finding a property, her knowledge specifically about the property / area, along with all the admin before, during and after moving was all incredibly helpful. Great service all round!
Dear Nicole, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleDear team, I am pleased with the service provided by you. Especially, James has been great in helping me with properties. Thank you for your time and help.
Dear Shivani , Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleJames was incredibly helpful throughout the whole process. He explained everything clearly and made the experience smooth and stress-free. I really appreciated his professionalism and friendly approach. Highly recommend!
Dear Chloe, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
GoogleReally happy with our experience with Snellers Hampton Hill. Andy was great throughout, always quick to respond and kept things moving, which made a big difference as the process can get stressful. Everything went through smoothly in the end, and we really appreciated the support along the way. Would definitely recommend Andy and the team!
Dear Vadym, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleMy brother, sister and I recently used Snellers to sell our late father’s house on behalf of our mother. Snellers were really helpful dealing with our power of attorney arrangements, working efficiently through the sale process to secure a buyer and then supporting through to completion. The team were really helpful and kept us well informed at all times. We are very happy with the service we received and would use Snellers again.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
TrustpilotSnellers are just the best!
Snellers are great! Sagar was really helpful and proactive and gave us great service, keeping us informed every step of the way. Now we have a new home to move in to. Couldn’t be happier!!
Dear Steve, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
TrustpilotAVOID!
I cannot tell you how much I would advise NEVER to use Snellers. Lettings: I bought from them 9 years ago. Rented my property out straight away as I had to move abroad. It is clear they are driven by commission to have call outs. Had a leak issue in 2022 and have now spent over 3200 sterling in call outs with no resolution and just caused unspeakable damage. In total 5400 pounds. I managed to get my own contractor and it is resolved. Even back in 2017 boiler issue. 5 call outs ( approx) Triple the cost of a boiler. No consultative, "it may be worth getting a new boiler" When I had issues I was clearly told that its not a big deal if you don't renew the contract. "It's not a million pound property" I Just kept with them as I was far away and had a new baby. The cost now of fixing the leak and the damage if resolved from the start has now cost me £6400 plus not been able to sell my flat. I also had monies taken out of my account 300 pounds for tax as Iive abroad with no communication even though I manage this with my accountant. No email just taken and then once I found out it I got a form signed. The icing on then cake was after all these issues this month.... me solving the issue with my contractor and dealing directly with tenants, clearly upset and where it was notified "my contractor was only person who knows what he is doing" got my contractor to fix loads of things in the apartment new hob, handles, Lights etc... that was not reported.I was then charged this month a full property management fee, 60 pounds admin tax fee plus the tax which my accountant is dealing with. £600 Throughout the 9 years, I blame myself as I should have changed but felt I was in good hands and just paid what was needed in response everything, really in good measure. I knew there was a leak but felt it was fixed. It was only Novemeber/ December I was told that again a problem. It was not done properly. The damage on the wall was so bad that could have been preventable. Sales team: really good and proactive. I put the flat on the market as was advised with new laws coming in. No offers. Photos that were taken had plates and washing to the side. 15 viewings. no offers. It was only when I saw the reality, the damage down on the walls when I asked a sales agent to send to me. I was disgusted. I took it straight off the market. Alot of time wasted on all sides.
Dear Joanna, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asha, Customer Relations
5/5
GoogleSnellers provide an excellent and professional service. James is consistently helpful, approachable, and highly efficient. He responds to all my questions and queries promptly and clearly, making the process straightforward and stress-free. I greatly appreciate the support provided and would recommend their services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 959 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 626.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
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