Snellers reviews

★★★★★ 5/5

Trustpilot

Sam at Snellers was fantastic on my…

Sam at Snellers was fantastic on my recent viewing at a property - it was well organised, he spent time with me to explain and share information about the property, and made things simple and clear. Thanks Sam - I would highly recommend your services.

Jane · 29 July 2026

★★★★★ 5/5

Google

Aaron Fakolujo gave me the most valuable advice and genuinely had my best interest at heart in my search for a perfect tenant. From the moment we meet and during the whole process, Aaron was first class, maybe even World class. He was extremely knowledgeable and answered all my concerns quickly, with great communication. Snellers will take the time to explain everything clearly and make sure all parties in the process are fully informed. I would only write a positive recommendation if I am provided with a professional and trustworthy service; Aaron delivered a service way above my expectations. Thank you so much for all your help and support during my journey, which you know was emotional for me, I am so grateful for your understanding. Update: I thought I could write two reviews (but I cannot under the same name), as both deserved 5 stars for all their hard work and amazing guidance during my journey. Therefore, a massive 5* recommendation should be given to Matthew Ross too, who took over from Aaron when the time was right. He kept up the first class service and understood how important this process was for me. He explained everything that I was unsure of and when he said he would do something, he actioned it as soon as possible. To be completely honest, the whole Team at Snellers Kingston Estate Agent have been wonderful, this includes the youngest of the bunch, Roman Lydon, who I dealt with at the very beginning of the process/journey; keep up the great work and you will go a long way. Thanks to you all for your excellent work.

Luke · 18 September 2025

★★★★★ 5/5

Google

James was instrumental in helping us secure our new flat. He went above and beyond to support us throughout the process, always taking our needs into account and working proactively to find solutions. He was highly efficient, communicative, and professional from start to finish. Thank you for making the move such a smooth experience!

Ciara · 16 March 2026

★★★★★ 5/5

Trustpilot

Very happy

Snellers have managed my property rental for the last 13 years and I have always been happy with the service. Most recently I have been working with Kelly Baldwin. Kelly is knowledgeable, solution based, supportive, and diplomatic. Kelly is the perfect blend of professional and approachable - really terrific.

Francesca · 24 April 2026

★★★★★ 5/5

Trustpilot

Honey Ellis

I recently had the pleasure of dealing with Honey Ellis and I honestly couldn’t be happier with the service I received. From start to finish, Honey was professional, friendly, knowledgeable, and incredibly helpful throughout the entire process.

Bartek · 2 June 2026

★★★★★ 5/5

Google

My experidnce with getting advice and opportunities to view flats with Snellers of Kingston was very rewarding.James Holloway,branch manager,is always available to discuss options and overall I think Snellers are an agency to be contacted for real estate and flat rentals if you want top professionals.

John · 16 February 2026

★★★★★ 5/5

Google

Satisfied with the service provided by Snellers so far which is very responsive and professional. Specifically, James is highly efficient, responsive, informative and professional. He shared useful information and his views to my questions which I really appreciate and also highly recommend.

Will · 16 March 2026

★★★★★ 5/5

Trustpilot

Snellers, positive experience, recommended

We rent through Snellers and have had such a positive experience and a great responsive landlord, largely thanks to Kelly Baldwin and her team. She’s always friendly, approachable, and quick to sort out any issues that come up with the property. It’s reassuring to know we’re in good hands, and it really makes a difference to have someone so reliable and caring looking after things. Would absolutely recommend them.

Stefan · 14 May 2025

★★★★★ 5/5

Trustpilot

Snellers are just the best!

Snellers are great! Sagar was really helpful and proactive and gave us great service, keeping us informed every step of the way. Now we have a new home to move in to. Couldn’t be happier!!

Steve · 25 March 2026

★★★★★ 5/5

Google

A special thank you to Sam for being so helpful and professional throughout our property search. James was always responsive, polite, and made the process smooth and stress-free. Highly recommend Snellers Kings

Zohreh · 9 April 2026

★★★★★ 5/5

Trustpilot

Outstanding support from Louise Stent

Louise Stent has been a pleasure to deal with. As a landlord, I really value good communication, and she's kept me informed every step of the way. She's always been friendly, professional and incredibly helpful. I wouldn't hesitate to recommend Louise to anyone looking for a reliable and knowledgeable estate agent.

Mrs · 9 July 2026

★★★★★ 5/5

Google

We recently had a renewal of the lease for the flat we let through Snellers. Roman was there to guide us along the way. He was very professional, knowledgeable and helpful throughout the whole process. We now have a great new tenant and are very satisfied with the ' five star' service we received!

Chris · 15 September 2025

★★★★★ 5/5

Trustpilot

Excellent and Friendly Service

I would like to thank Emma Wheeler for an excellent service and very friendly and professional. Emma answered all my questions, explaining everything very clearly and calmly. I highly recommend the Teddington Office team.

John · 6 March 2026

★★★★★ 1/5

Trustpilot

Incompetent and Negligent.

The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service.I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired.My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income.After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500.I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence.My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone.Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.

Lili · 5 October 2024

★★★★★ 1/5

Trustpilot

Dishonest agent

We are extremely disappointed with Snellers. The property was misrepresented, shown in poor lighting without electricity, disadvantaging my uncle with weak eyesight. Serious issues existed from day one: a faulty electric meter, broken bed and wardrobe with mould/damaged mirrored doors, visible wall cracks, ongoing mould and damp, a rotten fridge, a leaking/toilet seat, parking fines despite our allocated space, and general health and safety hazards. These raise questions about why a 3-year contract was required and whether valid health and safety certification was in place.

Sunny · 3 March 2026

★★★★★ 5/5

Google

James was incredibly helpful throughout the whole process. He explained everything clearly and made the experience smooth and stress-free. I really appreciated his professionalism and friendly approach. Highly recommend!

Chloe · 26 March 2026

★★★★★ 5/5

Google

Dear team, I am pleased with the service provided by you. Especially, James has been great in helping me with properties. Thank you for your time and help.

Shivani · 2 April 2026

★★★★★ 5/5

Trustpilot

Wonderful service with excellent staff

Wonderful service with excellent staff. Kelly is a credit to the company, professional, caring and always willing to go the extra mile.

Sarah · 10 May 2026

★★★★★ 1/5

Trustpilot

Worst Management Company

This is a review of the Teddington Management Services. They are are the worse company to deal with and completely incompetent. They have failed to run a section 20 notice in a compliant manner and it is now all the freeholders fault (I have obtained legal advice to confirm it is not). They have not advised in accordance with their role as a management company, they ignore emails even after numerous chases, they only answer emails partially and completely gaslight customers. The time to reply is unacceptable when asking for information that should be readily available. It took 18months to get roof works started and now we have issues with the work/supplier and Snellers are not representing the freeholders correctly. When the supplier says they are not returning they have said ok. I have already taken them to the ombudsman once for this project and with the service currently being provided will likely need to do the same again.

Kim · 17 February 2026

★★★★★ 5/5

Google

We’ve just rented a flat with Snellers. Ella was great, she went above and beyond on a Saturday, even dropping us off somewhere afterwards which was out of her way. …

Liam · 16 February 2026

★★★★★ 4/5

Trustpilot

Sophie Sheppard is who I've been…

Sophie Sheppard is who I've been dealing with and I must say she's a cut above the rest when it comes to dealing with the problems we have while having our property rented which is not easy when you're living out of the UK so thanks Sophie for being my eyes and ears can't say fairer than that

Kevin · 19 May 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Alex Robins to find a new home, and I couldn't be happier with the experience. Alex found the perfect house for me incredibly quickly, making the entire process smooth and hassle-free. His customer service was outstanding; he was always available to answer my questions and went above and beyond to ensure everything went smoothly. If you're looking for a letting agent who is efficient, professional, and provides the best customer service, I highly recommend Alex. Thank you, Alex, for your exceptional service!

Gerald · 25 June 2024

★★★★★ 5/5

Google

I was very well looked after by James Holloway, who was both timely and informative in our correspondence. I was particularly impressed with the attention to detail in our dealings. I'd highly recommend James as an honest, timely and genuine person to help with a letting search.

Will · 4 September 2025

★★★★★ 5/5

Google

Finding a new home can be a stressful process, but working with James from Snellers Kingston Estate Agents made it an absolute pleasure. His professionalism, genuine kindness, and serious dedication to his work were clear from our very first meeting. James didn't just show me properties; he listened to my needs and helped me find the perfect house that truly feels like home. I'm incredibly grateful for his guidance and highly recommend him to anyone looking to rent in the area. James is a true asset to Snellers, and his service is simply outstanding.

Arash · 19 August 2025