Snellers Kingston Upon Thames reviews

★★★★★ 5/5

Google

James was quite helpful and very enthusiastic about the features, the neighbourhood and the property itself. Will definitely keep the contract details for future.

Henry · 16 March 2026

★★★★★ 5/5

Trustpilot

Anna Harrison and her team

Anna Harrison and her team have been looking after my properties for a number of years now successfully managing change of tenancies and handling a multitude of queries and day to day problems. It puts my mind at rest that these properties are managed efficiently and that I am kept informed of all the various matters.

Sue · 5 May 2025

★★★★★ 5/5

Google

Matt Ross has been one of the most kindest, genuine and admirable people I have ever had the pleasure of talking to. The help and support he has provided for me has been outstanding, I couldn’t have got through this tough time without his support, honestly and constant encouragement. From his genuine and kind words during our first phone call, to clearly explaining the next steps to take throughout the paperwork process. I can not recommend him enough, he has been a true saint.

Jake · 26 April 2024

★★★★★ 5/5

Google

A great experience with Snellers! A big thank you to Roman for helping me to find a flat in a dream location. I have been contacted by a number of agents during the last few weeks for my property search but i'm very glad Roman and the team at Snellers reached out with a personable and friendly service, every team member i've spoken with has gone above and beyond i understand why they are so well reviewed here! Thanks again Roman for all your work to get this over the line.

Ross · 27 March 2024

★★★★★ 5/5

Google

Lovely people! Always smiling, friendly, proficient, always pick up the phone and help. Thank you especially to Matthew Ross, Director, and Ella ego always helped proactively and professionally in his absence. I had a matter that was urgent for me, not for them, they chased it down for me. Very grateful. 🙏🏼🙏🏼🙏🏼 Definitely recommend. Doesn’t matter who picks up the phone though, lovely folk. 😊😊😊😊😊

Mateen · 9 April 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Layo from Snellers while searching for a rental property. Layo was incredibly professional throughout the process, providing clear and detailed answers to all of my questions. He arranged viewings for two properties and ensured that the experience was smooth and informative. I highly recommend Layo and the Snellers team for anyone looking to rent a property, they made the process straightforward and stress-free.

Cerys · 24 August 2024

★★★★★ 5/5

Google

The whole team at Snellers, and in particular James, was extremely helpful and proactive in advertising our property. We found new tenants very easily and the whole process went very smoothly. I am very happy with the service provided.

Iain · 15 September 2025

★★★★★ 5/5

Google

Alex was very lovely throughout our increasingly stressful and panicked housing search. I'm sure you know how difficult the London housing market is to navigate, especially as young professionals. But I'm very grateful to Alex that he called us back about a property where the landlord had accepted another offer that ended up falling through. As a result of him thinking of us, we were able to sign the tenancy on a property we were so heartbroken to have had to move on from, and got everything sorted super quick with just two weeks left on our current tenancy! It was very much crunch time and Alex delivered. Thank you for our new home.

Tee · 10 January 2024

★★★★★ 5/5

Google

James was very helpful, responsive and professional throughout the process. Great service and communication. Highly recommended.

SW · 16 March 2026

★★★★★ 3/5

Trustpilot

Helpful

I reached out to Snellers 3 days ago about a gutter fault on our neighbour's Victorian conversion (which includes one apartment managed by Snellers). Sophie was proactive in swiftly forwarding my report to the relevant management company and promptly advised me that the gutter fault would be looked into as a matter of urgency. The faulty gutter has yet to be inspected or repaired so outcome of the situation remains unknown, hence the 3 stars. Sophie's own input at outset was 5 stars however.

HN · 1 December 2023

★★★★★ 5/5

Google

Matt did a great job sorting out our new tenancy. He dealt with everything in a swift manner and was extremely helpful when offering advice about the process. After experiencing some issues with the referencing process (dealt with by an external agency) Matt and Snellers Kingston were able to quickly rectify and assist in any way they could, so we are thankful for their hard work.

Tim · 24 August 2024

★★★★★ 5/5

Trustpilot

Excellent property management from Holly

The property manager Holly Maingot is exceptional at what she does. She went above and beyond to listen to our concerns as tenants and acted promptly. She has been communicating every next step throughout the whole process, as well as working hard to grant us the best outcome. After some work was done at the property, Holly ensured that it was done to a high standard by going herself and checking everything. We want to thank Holly for making us feel heard as tenants, which can be difficult with other agencies, as proven with some experiences we have had in the past. We also want to thank her for making everything so straightforward and easy by taking care of everything. We haven't had to phone Holly once to ask for updates and that's a testament to her professionalism.

Hind · 19 November 2023

★★★★★ 5/5

Trustpilot

I have rented a house through Snellers…

I have rented a house through Snellers Estate Agents for the past 6 months and have recently had my 6 months inspection visit. This inspection was carried out by Sophie Shepherd Senior property manager at Snellers. Sophie was a pleasure to deal with, her professional, approachable and pleasant manner was a breath of fresh air and Sophie listen to any concerns i might have and assured me these details will be passed on to the landlord. 5 STAR service Thanks

Sue · 14 November 2023

★★★★★ 5/5

Google

James provides very good rental services for our family. He is very professional, thanks James

Michelle · 16 March 2026

★★★★★ 5/5

Trustpilot

Hats off to the Lettings team

I have been using their services to let my property for the past 2 years. Sophie and her team continue to excel, providing an exceptional client experience.Sophie and Jess have never failed in their patience, diligence and courtesy to me. Having been a novice to lettings, I found both Sophie and Jess to be completely reassuring in their calm, friendly approach - and all round expertise. They are very easy to communicate with, and they have always responded to my queries and concerns the same day (be it phone or via email).I have no reservations about using Snellers and know that my property is in the best of hands. Well done Sophie, Jess and team for your exceptional service that has far exceeded that of your local competitors (in my experience).

Mendoza · 2 November 2023

★★★★★ 5/5

Trustpilot

Snellers Teddington

I used Snellers Teddington 3 years ago to find a corporate tenant. The whole process was handled efficiently and I saw no reason to change agency when I was looking for a replacement tenant. The team had changed since 3 years ago and although it did not start too well, the team has come in trumps since. Josh is now my main contact. I find him friendly and responsive. Some remedial work was required between the tenancy and Josh was quick to set things in motion with the contractors with a very short turnaround. I should also mention Ayca who was involved in the process. Snellers Teddington strikes me as a good team of property professionals and I would have no hesitation in recommending the agency to potential clients.

BrigitteCustomer · 24 October 2023

★★★★★ 5/5

Google

New: I used Snellers for the second time. My agent was Matthew this time round and I couldn't be more satisfied. My move between the two properties (inlcuding finding the property and documentation) was so easy and fast I did not feel any stress. Matt is a professional and works really hard to make sure that both tenant and landlords are satisfied with the outcome of the agreement. Everything got sorted in less than a week and now the only bit left to do is actually move in my new proprety. Thank you for making this easy and approaching your job with great care and passion. Old: My agent was Lilli and she helped me find my new flat. She was very responsive, professional, helpful, friendly and everything went very fast and smooth. I've been in the flat for two months now and I can't complain. The properties offered by the agency are good quality and on reasonable prices. You get help from everyone and you get offered a lot of places before you sign so that you can find what you are looking for in your price range. Overall very good experience so far with both the agent and the agency.PositiveResponsiveness, Quality, Professionalism, Value

Vikki · 24 October 2023

★★★★★ 5/5

Google

Myself and 3 friends were looking to rent a flat in London. Personally this is the first time I have rented. We went into the Sneller branch and spoke to Thomas about the flat we were intrested in and told him we were keen to get going. We have been in the flat now for a few months and are very happy. As a first time renter myself, Tom really helped me step by step through the process and informed me of anything I needed to know. From start to finish he was brilliant and if anybody is keen on properties in Kingston. I can highly recommend Snellers

Ben · 24 October 2023

★★★★★ 5/5

Google

Alex was very lovely throughout our increasingly stressful and panicked housing search. I'm sure you know how difficult the London housing market is to navigate, especially as young professionals. But I'm very grateful to Alex that he called us back about a property where the landlord had accepted another offer that ended up falling through. As a result of him thinking of us, we were able to sign the tenancy on a property we were so heartbroken to have had to move on from, and got everything sorted super quick with just two weeks left on our current tenancy! It was very much crunch time and Alex delivered. Thank you for our new home.

Jessica · 24 October 2023

★★★★★ 5/5

Google

A huge thank you to Claudia who did an incredible job! She helped us much in locating a suitable apartment for renting, as from the outset she took time to communicate with us about exactly what we're looking for. Claudia always responded and acted so efficiently which impressed us much. We are also grateful for her patience in explaining the clauses to us. Her good and helpful advice is really a big relief to us when going through the negotiation and reference checking process. We could not be happier with the service and will definitely approach Snellers if we need to rent or buy a house in the future!

Yvonne · 24 October 2023

★★★★★ 5/5

Google

Snellers is a great agency and Matt has been exceptional and I am glad he was handling our case. For the last few weeks he has been handling my daughters and her friends new rental in Kingston He has been so helpful and constantly provided updates and guidance so all the guarantors were approved and the letting agreed He has been patient and professional and made the whole process smooth for us so I wanted to pass on my Thanks to Matt and the team Regards Lisa

Lisa · 24 October 2023

★★★★★ 5/5

Google

James was incredibly helpful and diligent. This was the smoothest and quickest let I’ve done. Highly recommend.

Ross · 16 February 2026

★★★★★ 5/5

Trustpilot

Sophie Sheppard - Senior Property Manager

For well over a year now Sophie Sheppard has been my property manager, managing one of my condos in Hampton. Recently, i decided to put the property on the market, which at the time i did not realize the issues that would surface regarding my long-term tenant and the following sale. I have to say i am truly blessed to have had Sophie in my camp. She has been a very proactive property manager that makes sure nothing slips through the cracks on both the owner and tenants' side, from rent issues, property maintenance issues to basic well being of the tenant. I travel a lot for work, so i can be assured that when Sophie emails me, it's about something i need to deal with. Sophie's emails do not just dump the problem in my lap to sort out, she provides probable solutions and ways forward to solve whatever issue is at hand.More recently as previously intimated, Sophie was a godsend, with respect to relocating my tenant (including court proceedings) and finalizing the condo for handover to the new buyer.I have never physically met Sophie, but dealing with her has been an actual pleasure. She is always polite, attentive and knows her stuff. A real pleasure to have her in my team, so to speak!There is not a lot more that i can add here except - Thank you Sophie, for everything - your advice, your actions and making me feel that my property is / was in very good hands.

Dr · 10 October 2023

★★★★★ 5/5

Google

James is absolutely amazing following up on our requests and found us the most amazing place ! very communicative very polite and a true gentleman ! Thank Snellers! Thank you James

Eirini · 4 October 2025