5/5
GoogleLola and Sofie are amazing agents here in Snellers agency.. the day we started our process of the new property they have been so helpful.. Thank you so much for your continued support and patience. Thanks once again 😊 …
Trusted Agent profile
Snellers estate agents in Hampton, Kingston Upon Thames and Teddington
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
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Our offices
Snellers's three offices, most reviewed first. Each has its own page.
- Snellers Hampton197 / 201 High Street, Hill, Hampton, TW12 1NL970 reviews · 642 on Google (4.9)16 in the last 90 days
- Snellers Kingston Upon Thames17-21 Richmond Road, KT2 5BW637 reviews · 317 on Google (4.9)16 in the last 90 days
- Snellers Teddington74 Broad Street, TW11 8QX413 reviews · 89 on Google (4.1)6 in the last 90 days
Awards
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,046 reviews on Google only. Show every review
Google5/5
GoogleThe team at Snellers were brilliant from start to finish. I spoke with Sofie and Lola who were just lovely, always friendly, approachable and happy to help. Excellent service all round!
5/5
GoogleGreat service from start to finish! Special thanks to Lola and Sofie for being so helpful, friendly and professional. Highly recommend!
Agent replied · 15 October 2026
Dear Sam, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleLola was incredibly helpful throughout my rental search and provided excellent customer service. She was friendly, professional, and responsive throughout the process. Highly recommend her!
5/5
GoogleHad an absolutely amazing experience with the super helpful Lola!! Gave me such great advice and answered my questions with great knowledge and charisma. Thankyou so much for all your help and highly recommend her expertise!
5/5
GoogleI moved into my property in Hampton around a year ago, and the service has been excellent, not just during the moving process but ever since. It’s reassuring to know that I can still get in touch with the team whenever I need anything and that I haven’t been forgotten about once all the paperwork was completed. Sofie has always been lovely, friendly and helpful whenever I’ve needed assistance. It’s great to receive such good ongoing support and I would happily recommend their service
Agent replied · 15 October 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI’ve only just started looking, but Sofie has been really helpful so far. She took the time to understand what I’m looking for and gave me lots of useful information and advice. Really nice to speak to an agent who actually takes the time to help!
5/5
GoogleI’ve been renting my property through Snellers for years, but this time around the experience felt different in the best way. Sofie and Simon were brilliant and made the whole process feel much more personal. They kept things running smoothly and made me feel genuinely looked after throughout. It’s been a really positive experience, and I’m grateful to have had them dealing with my property.
Agent replied · 15 October 2026
Dear Abz, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleAlthough I didn’t end up securing the property I applied for, I was genuinely impressed with the service from Snellers. The team were helpful, approachable and kept me informed throughout the process. Easily one of the best experiences I’ve had with an estate agent and Sophie in particular even though things didn’t work out this time, I have saved their number and will be in touch when things change :)
5/5
Googlecan't recommend Sofie highly enough. From our first conversation she was knowledgeable, honest, and genuinely interested in finding the right outcome for us rather than just closing a deal. She was always quick to respond, kept us updated at every stage, and explained each step clearly, which made a stressful process feel manageable.
Agent replied · 15 October 2026
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
5/5
GoogleJames Holloway is a quite a good man who does his job really well. I would suggest him to anyone who searches a place.
5/5
GoogleJames was great to work with as we were searching for flats. Highly recommend Snellers as a prospective tenant
5/5
GoogleJames Holloway was very helpful, thank you.
5/5
GoogleExcellent service from start to finish. Very professional, helpful and responsive throughout the whole process. Everything was handled smoothly and efficiently. Highly recommend James.
5/5
GoogleSpecial thanks to Mr James Holloway for his honest opinions and guidance.
1/5
GoogleI don’t think this agency deserves any star. A very bad experience with this agency. It’s hard to find someone to ask, and I feel like they are dishonest.
5/5
GoogleJames have been very helpful in my property search. Taking in account all my requests, understanding my position and responding promptly to emails. He is a gem in the letting agent industry !
5/5
GoogleRating only, no written review.
Agent replied · 15 October 2026
Dear Saket, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asha
5/5
GoogleAnthony was helpful throughout my whole process and answered all questions promptly.
Agent replied · 15 October 2026
Dear Max, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asha
5/5
GoogleA huge thank you to James Holloway for his excellent service and support . James was professional, friendly, responsive, and went above and beyond to make everything as smooth and stress-free as possible. I really appreciated his communication and attention to details. I would happily recommend James to anyone.
Agent replied · 15 October 2026
Dear Florina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleLovely people! Always smiling, friendly, proficient, always pick up the phone and help. Thank you especially to Matthew Ross, Director, and Ella ego always helped proactively and professionally in his absence. I had a matter that was urgent for me, not for them, they chased it down for me. Very grateful. 🙏🏼🙏🏼🙏🏼 Definitely recommend. Doesn’t matter who picks up the phone though, lovely folk. 😊😊😊😊😊
Agent replied · 16 April 2026
Dear Mateen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
GoogleWe had a really great experience with Christie Taylor . She was incredibly knowledgeable about the property and clearly has a real passion for what she does. After viewing several homes with other agents who often just opened the door and left us to it, Christie really stood out. She took the time to walk us through all aspects of the house, answered our questions in detail, and was great in providing the additional information we needed. She was also very patient and never made us feel rushed, which made the whole experience much more comfortable and enjoyable.
Agent replied · 16 April 2026
Dear Emily, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asha
5/5
GoogleWe recently had the best experience with Christie Taylor. Everything from finding a property, her knowledge specifically about the property / area, along with all the admin before, during and after moving was all incredibly helpful. Great service all round!
Agent replied · 16 April 2026
Dear Nicole, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleDear team, I am pleased with the service provided by you. Especially, James has been great in helping me with properties. Thank you for your time and help.
Agent replied · 16 April 2026
Dear Shivani , Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Snellers
Which Snellers office has the most reviews?
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
Where are the Snellers offices?
The three Snellers offices, by town:
- Hampton: 197 / 201 High Street, Hill, Hampton, TW12 1NL
- Kingston Upon Thames: 17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
- Teddington: 74 Broad Street, Teddington, TW11 8QX
Has Snellers won any awards?
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
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