Snellers reviews

★★★★★ 5/5

Trustpilot

Sam at Snellers was fantastic on my…

Sam at Snellers was fantastic on my recent viewing at a property - it was well organised, he spent time with me to explain and share information about the property, and made things simple and clear. Thanks Sam - I would highly recommend your services.

Jane · 29 July 2026

★★★★★ 5/5

Google

Really happy with our experience with Snellers Hampton Hill. Andy was great throughout, always quick to respond and kept things moving, which made a big difference as the process can get stressful. Everything went through smoothly in the end, and we really appreciated the support along the way. Would definitely recommend Andy and the team!

Vadym · 26 March 2026

★★★★★ 5/5

Trustpilot

Very happy

Snellers have managed my property rental for the last 13 years and I have always been happy with the service. Most recently I have been working with Kelly Baldwin. Kelly is knowledgeable, solution based, supportive, and diplomatic. Kelly is the perfect blend of professional and approachable - really terrific.

Francesca · 24 April 2026

★★★★★ 5/5

Trustpilot

Honey Ellis

I recently had the pleasure of dealing with Honey Ellis and I honestly couldn’t be happier with the service I received. From start to finish, Honey was professional, friendly, knowledgeable, and incredibly helpful throughout the entire process.

Bartek · 2 June 2026

★★★★★ 5/5

Google

We are very happy with the services received from Christie Taylor. She was dedicated towards ensuring we found our accommodation of choice and was very helpful throughout the renting process. Thank you so much Christie. We appreciate you and will recommend you to our family and friends as needed.

Edelquinn · 16 February 2026

★★★★★ 5/5

Google

Ross and the team were fantastic in helping us get our house purchase over the line. There were a few tricky moments towards the end of the process, but their support and persistence made all the difference. We’re really grateful for everything they did.

James · 16 March 2026

★★★★★ 5/5

Google

The first time we met Antony, even before becoming Snellers clients, he gave us wealth of advice on the actions that would improve the appeal of our property to potential buyers. He made such a positive impression, so unlike all the previous agents we met. We trusted Snellers after very negative experience with another agency, and they did great job in selling our property to a good buyer who agreed to wait for a chain purchase. Always available on a phone on in the office, Andrew, Ross, Antony were happy to listen for our concerns and offer a solution to any obstacle coming on our way to find a new home to move in. We are grateful for their support all the way through our long journey, and for making our move happen in time!

Green · 5 January 2025

★★★★★ 5/5

Trustpilot

Snellers, positive experience, recommended

We rent through Snellers and have had such a positive experience and a great responsive landlord, largely thanks to Kelly Baldwin and her team. She’s always friendly, approachable, and quick to sort out any issues that come up with the property. It’s reassuring to know we’re in good hands, and it really makes a difference to have someone so reliable and caring looking after things. Would absolutely recommend them.

Stefan · 14 May 2025

★★★★★ 5/5

Trustpilot

Snellers are just the best!

Snellers are great! Sagar was really helpful and proactive and gave us great service, keeping us informed every step of the way. Now we have a new home to move in to. Couldn’t be happier!!

Steve · 25 March 2026

★★★★★ 5/5

Google

I had the pleasure of working with Charlie at Snellers, and I can’t recommend him highly enough. From the very beginning, he made the process of finding a rental property smooth and stress-free. Charlie took the time to understand exactly what I was looking for and ensured he only presented options that matched my preferences and budget. His professionalism and friendly demeanor made the entire experience enjoyable. He was always available to answer questions and went above and beyond to address any concerns I had, keeping me informed every step of the way. Thanks to Charlie’s dedication and expertise, I found the perfect property. If you’re looking for someone who truly cares about helping you find a home, Charlie at Snellers is the person to go to! Thank you, Charlie, for your outstanding service!

Mikayla · 1 December 2024

★★★★★ 5/5

Google

We had a really great experience with Christie Taylor . She was incredibly knowledgeable about the property and clearly has a real passion for what she does. After viewing several homes with other agents who often just opened the door and left us to it, Christie really stood out. She took the time to walk us through all aspects of the house, answered our questions in detail, and was great in providing the additional information we needed. She was also very patient and never made us feel rushed, which made the whole experience much more comfortable and enjoyable.

Emily · 9 April 2026

★★★★★ 5/5

Trustpilot

Outstanding support from Louise Stent

Louise Stent has been a pleasure to deal with. As a landlord, I really value good communication, and she's kept me informed every step of the way. She's always been friendly, professional and incredibly helpful. I wouldn't hesitate to recommend Louise to anyone looking for a reliable and knowledgeable estate agent.

Mrs · 9 July 2026

★★★★★ 5/5

Google

I was in London for 5 days and spoke with about 10 agencies, this agency is the best. Ross is awesome about to showing properties and answering questions, he spent about 2 hours on me. And Ruby who assisted me on the phone with making offer did everything for smooth, fast, communicated and updated me on time. I am super happy about the people there. Update: The process of buying property finished in 2 months. Ross was superhellpfull and controlled all the process until completion (I had fixed date to move in). Super happy with agency, people, processes, if I want to sell my property in 5 years, will go to them definitely.

Fiodor · 22 October 2024

★★★★★ 5/5

Trustpilot

Excellent and Friendly Service

I would like to thank Emma Wheeler for an excellent service and very friendly and professional. Emma answered all my questions, explaining everything very clearly and calmly. I highly recommend the Teddington Office team.

John · 6 March 2026

★★★★★ 5/5

Google

We are incredibly grateful to have found Snellers in our rental search! Oscar went above and beyond to help us find the perfect place to move into that not only ticked all the boxes, but we really genuinely liked. He was very patient when we had multiple questions, unlike other estate agents I have viewed with that ushered me in and out the door. He showed us multiple properties on several occasions and ensured we had all the information we needed before finishing the viewing, and even helped us plan how to choose between our first and second choices. We can't thank you enough Oscar, you've truly done more for us than we could've ever asked for!

Gigi · 10 October 2024

★★★★★ 1/5

Trustpilot

Incompetent and Negligent.

The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service.I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired.My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income.After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500.I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence.My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone.Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.

Lili · 5 October 2024

★★★★★ 5/5

Google

Sofie has been helping us look for a new place as we need to move to a more affordable area and it has been a pleasure to deal with her. She is very helpful and considerate, without being pushy. I can see that she really wants to help us, even though our budget is low and it's not an easy task. So thank you Sofie for being so understanding and calm.

Mira · 16 January 2026

★★★★★ 5/5

Google

I had the most stressful sale with two buyers pulling out and deadlines to try and hit for exchange as was buying a new build up in Scotland. The team pulled it out of the bag securing a 3rd buyer and I have exchanged contracts today 8 weeks after accepting his offer which is amazing. Special thanks to Alfie who dealt with most of the sale but Ross and Ruby were also extremely helpful. Thanks also to Anthony for also managing to keep me calm!

Steve · 24 September 2024

★★★★★ 1/5

Trustpilot

Dishonest agent

We are extremely disappointed with Snellers. The property was misrepresented, shown in poor lighting without electricity, disadvantaging my uncle with weak eyesight. Serious issues existed from day one: a faulty electric meter, broken bed and wardrobe with mould/damaged mirrored doors, visible wall cracks, ongoing mould and damp, a rotten fridge, a leaking/toilet seat, parking fines despite our allocated space, and general health and safety hazards. These raise questions about why a 3-year contract was required and whether valid health and safety certification was in place.

Sunny · 3 March 2026

★★★★★ 5/5

Trustpilot

Wonderful service with excellent staff

Wonderful service with excellent staff. Kelly is a credit to the company, professional, caring and always willing to go the extra mile.

Sarah · 10 May 2026

★★★★★ 1/5

Trustpilot

Worst Management Company

This is a review of the Teddington Management Services. They are are the worse company to deal with and completely incompetent. They have failed to run a section 20 notice in a compliant manner and it is now all the freeholders fault (I have obtained legal advice to confirm it is not). They have not advised in accordance with their role as a management company, they ignore emails even after numerous chases, they only answer emails partially and completely gaslight customers. The time to reply is unacceptable when asking for information that should be readily available. It took 18months to get roof works started and now we have issues with the work/supplier and Snellers are not representing the freeholders correctly. When the supplier says they are not returning they have said ok. I have already taken them to the ombudsman once for this project and with the service currently being provided will likely need to do the same again.

Kim · 17 February 2026

★★★★★ 5/5

Google

We had the pleasure of working with Charlie Southall as our estate agent while searching for our new house, and we couldn't be happier with the experience. From the very beginning, Charlie was incredibly professional, attentive, and genuinely invested in helping us find the perfect home. Charlie took the time to understand our needs and preferences, ensuring that every property we viewed was a potential fit. His knowledge of the local market and keen eye for detail were invaluable in guiding us through the process. He was always available to answer our questions and provided timely updates, making the entire experience smooth and stress-free. What truly set Charlie apart was his friendly and approachable demeanor. He made us feel comfortable and supported throughout the entire process. His commitment to finding us the right home was evident, and we never felt pressured or rushed. Thanks to Charlie, we found a house that we absolutely love. We highly recommend him to anyone looking for a dedicated and trustworthy estate agent. Thank you, Charlie, for all your hard work and for making our house-hunting journey a wonderful experience! Ege

Egemen · 26 July 2024

★★★★★ 5/5

Google

I have been looking for a property for two months, but with Snellers was quite quick compared to other estate agencies. I had the pleasure to liase with Charlie Southall to look for a property to rent and it made it quick and smooth transition to find it. Charlie was very quick, patient and clear to communicate with and answered all the questions asked. The thing that stood out more was the assertiveness and the patience to communicated with me as I work long hours and it's hard to reach me. Thank you so much. I highly recommed Charlie Southall to anyone in need for rental property.

Amberl · 24 July 2024

★★★★★ 5/5

Google

I have viewed a property from Snellers Hampton. Firstly the booking was almost instant. I called them and half an hour later I was viewing the property which is amazing. The agent Ruby was very helpful, professional, arrived bang on time, explained everything very clearly and answered every single one of my questions. I have been searching for a property to buy for a couple of months now. I have seen a lot of people from various estate agents. This was the first time I had an absolutely perfect experience.

Çağrı · 24 July 2024