Snellers reviews

★★★★★ 5/5

Trustpilot

Sam at Snellers was fantastic on my…

Sam at Snellers was fantastic on my recent viewing at a property - it was well organised, he spent time with me to explain and share information about the property, and made things simple and clear. Thanks Sam - I would highly recommend your services.

Jane · 29 July 2026

★★★★★ 5/5

Trustpilot

Very happy

Snellers have managed my property rental for the last 13 years and I have always been happy with the service. Most recently I have been working with Kelly Baldwin. Kelly is knowledgeable, solution based, supportive, and diplomatic. Kelly is the perfect blend of professional and approachable - really terrific.

Francesca · 24 April 2026

★★★★★ 1/5

Google

Truly incompetent and unreliable. I have had to deal with Sneller over the past 5 years, unfortunately, as they manage the building in New Malden where I own a flat. It has been a nightmare, and the service hasn’t improved over the years. The latest example is that I have contacted Sneller 6 weeks ago regarding a drop in water pressure that affects the whole building, including my tenants. I have chased Sneller repeatedly with multiple emails over the past 6 weeks and I am yet to receive an answer from them. That is typical of Sneller. If you are reading reviews in order to decide or whether or not to hire Sneller to manage your building, I can only warn you to avoid them at all costs. There have been numerous problems over the years since they took over the management. On one issue, I have spent 19 months chasing Sneller as the roof was leaking into my flat and my tenant was breathing moulds. I have sent well over 66 emails about it, and they didn’t fix the roof. I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500. I then went through the Property Redress Scheme, which decided on January 9th that I should be awarded compensation if I agreed not to pursue legal action against Sneller. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence. I prefer to keep using my voice to warn other people as I honestly wouldn’t wish Sneller’s services on anyone.

Lili · 16 March 2026

★★★★★ 5/5

Trustpilot

Honey Ellis

I recently had the pleasure of dealing with Honey Ellis and I honestly couldn’t be happier with the service I received. From start to finish, Honey was professional, friendly, knowledgeable, and incredibly helpful throughout the entire process.

Bartek · 2 June 2026

★★★★★ 5/5

Trustpilot

Snellers, positive experience, recommended

We rent through Snellers and have had such a positive experience and a great responsive landlord, largely thanks to Kelly Baldwin and her team. She’s always friendly, approachable, and quick to sort out any issues that come up with the property. It’s reassuring to know we’re in good hands, and it really makes a difference to have someone so reliable and caring looking after things. Would absolutely recommend them.

Stefan · 14 May 2025

★★★★★ 5/5

Trustpilot

Snellers are just the best!

Snellers are great! Sagar was really helpful and proactive and gave us great service, keeping us informed every step of the way. Now we have a new home to move in to. Couldn’t be happier!!

Steve · 25 March 2026

★★★★★ 5/5

Trustpilot

Outstanding support from Louise Stent

Louise Stent has been a pleasure to deal with. As a landlord, I really value good communication, and she's kept me informed every step of the way. She's always been friendly, professional and incredibly helpful. I wouldn't hesitate to recommend Louise to anyone looking for a reliable and knowledgeable estate agent.

Mrs · 9 July 2026

★★★★★ 5/5

Trustpilot

Excellent and Friendly Service

I would like to thank Emma Wheeler for an excellent service and very friendly and professional. Emma answered all my questions, explaining everything very clearly and calmly. I highly recommend the Teddington Office team.

John · 6 March 2026

★★★★★ 1/5

Trustpilot

Incompetent and Negligent.

The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service.I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired.My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income.After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500.I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence.My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone.Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.

Lili · 5 October 2024

★★★★★ 5/5

Google

A big thank you to Georgina Milne for her ongoing commitment throughout the year, as a Property Manager. Georgina is always extremely helpful and goes beyond her duty to support the Directors. The yearly proposed budget is always accompanied by a comprehensive email. We very much rely on Georgina's inputs. Her insight is invaluable to us, and we all appreciate and are very grateful for her professionalism.

Martine · 16 February 2026

★★★★★ 5/5

Google

We were renting a garage in Shepperton for some years from Sneller, we decided recently to give the garage up as it was no longer needed, Amira was so helpful to us in arranging for our deposit to be returned and also for part of our rent to be refunded, this was done so quickly and we were so pleased and grateful for such a very good service. Amira is such a lovely person and it was a pleasure to meet her. Thank you Amira.

Margaret · 16 October 2025

★★★★★ 1/5

Trustpilot

Dishonest agent

We are extremely disappointed with Snellers. The property was misrepresented, shown in poor lighting without electricity, disadvantaging my uncle with weak eyesight. Serious issues existed from day one: a faulty electric meter, broken bed and wardrobe with mould/damaged mirrored doors, visible wall cracks, ongoing mould and damp, a rotten fridge, a leaking/toilet seat, parking fines despite our allocated space, and general health and safety hazards. These raise questions about why a 3-year contract was required and whether valid health and safety certification was in place.

Sunny · 3 March 2026

★★★★★ 5/5

Trustpilot

Wonderful service with excellent staff

Wonderful service with excellent staff. Kelly is a credit to the company, professional, caring and always willing to go the extra mile.

Sarah · 10 May 2026

★★★★★ 1/5

Trustpilot

Worst Management Company

This is a review of the Teddington Management Services. They are are the worse company to deal with and completely incompetent. They have failed to run a section 20 notice in a compliant manner and it is now all the freeholders fault (I have obtained legal advice to confirm it is not). They have not advised in accordance with their role as a management company, they ignore emails even after numerous chases, they only answer emails partially and completely gaslight customers. The time to reply is unacceptable when asking for information that should be readily available. It took 18months to get roof works started and now we have issues with the work/supplier and Snellers are not representing the freeholders correctly. When the supplier says they are not returning they have said ok. I have already taken them to the ombudsman once for this project and with the service currently being provided will likely need to do the same again.

Kim · 17 February 2026

★★★★★ 4/5

Trustpilot

Sophie Sheppard is who I've been…

Sophie Sheppard is who I've been dealing with and I must say she's a cut above the rest when it comes to dealing with the problems we have while having our property rented which is not easy when you're living out of the UK so thanks Sophie for being my eyes and ears can't say fairer than that

Kevin · 19 May 2025

★★★★★ 5/5

Google

I have left the UK urgently two months ago. The Snellers property management team helped me a lot. Because I left urgently without notification in advance, I should pay the rent until my contract ended if no tenant was found. I prepared the rent already. But the team put the apartment on the rightmove the same day when I left and they found the next tenant in very very short time and they followed the contract to refund all the deposit to me and I only need to pay the rent until the new tenant moved in. Special thanks to Amira. When I lived in the apartment, she always responed in short time whenever I had concern about the apartment. And when I have to leave urgently, she also expained the process with patient. You deserve a five star for sure!

Xinglong · 26 May 2024

★★★★★ 5/5

Trustpilot

Anna Harrison and her team

Anna Harrison and her team have been looking after my properties for a number of years now successfully managing change of tenancies and handling a multitude of queries and day to day problems. It puts my mind at rest that these properties are managed efficiently and that I am kept informed of all the various matters.

Sue · 5 May 2025

★★★★★ 3/5

Trustpilot

Helpful

I reached out to Snellers 3 days ago about a gutter fault on our neighbour's Victorian conversion (which includes one apartment managed by Snellers). Sophie was proactive in swiftly forwarding my report to the relevant management company and promptly advised me that the gutter fault would be looked into as a matter of urgency. The faulty gutter has yet to be inspected or repaired so outcome of the situation remains unknown, hence the 3 stars. Sophie's own input at outset was 5 stars however.

HN · 1 December 2023

★★★★★ 5/5

Trustpilot

Excellent property management from Holly

The property manager Holly Maingot is exceptional at what she does. She went above and beyond to listen to our concerns as tenants and acted promptly. She has been communicating every next step throughout the whole process, as well as working hard to grant us the best outcome. After some work was done at the property, Holly ensured that it was done to a high standard by going herself and checking everything. We want to thank Holly for making us feel heard as tenants, which can be difficult with other agencies, as proven with some experiences we have had in the past. We also want to thank her for making everything so straightforward and easy by taking care of everything. We haven't had to phone Holly once to ask for updates and that's a testament to her professionalism.

Hind · 19 November 2023

★★★★★ 5/5

Trustpilot

I have rented a house through Snellers…

I have rented a house through Snellers Estate Agents for the past 6 months and have recently had my 6 months inspection visit. This inspection was carried out by Sophie Shepherd Senior property manager at Snellers. Sophie was a pleasure to deal with, her professional, approachable and pleasant manner was a breath of fresh air and Sophie listen to any concerns i might have and assured me these details will be passed on to the landlord. 5 STAR service Thanks

Sue · 14 November 2023

★★★★★ 5/5

Trustpilot

Hats off to the Lettings team

I have been using their services to let my property for the past 2 years. Sophie and her team continue to excel, providing an exceptional client experience.Sophie and Jess have never failed in their patience, diligence and courtesy to me. Having been a novice to lettings, I found both Sophie and Jess to be completely reassuring in their calm, friendly approach - and all round expertise. They are very easy to communicate with, and they have always responded to my queries and concerns the same day (be it phone or via email).I have no reservations about using Snellers and know that my property is in the best of hands. Well done Sophie, Jess and team for your exceptional service that has far exceeded that of your local competitors (in my experience).

Mendoza · 2 November 2023

★★★★★ 5/5

Trustpilot

Snellers Teddington

I used Snellers Teddington 3 years ago to find a corporate tenant. The whole process was handled efficiently and I saw no reason to change agency when I was looking for a replacement tenant. The team had changed since 3 years ago and although it did not start too well, the team has come in trumps since. Josh is now my main contact. I find him friendly and responsive. Some remedial work was required between the tenancy and Josh was quick to set things in motion with the contractors with a very short turnaround. I should also mention Ayca who was involved in the process. Snellers Teddington strikes me as a good team of property professionals and I would have no hesitation in recommending the agency to potential clients.

BrigitteCustomer · 24 October 2023

★★★★★ 5/5

Trustpilot

Sophie Sheppard - Senior Property Manager

For well over a year now Sophie Sheppard has been my property manager, managing one of my condos in Hampton. Recently, i decided to put the property on the market, which at the time i did not realize the issues that would surface regarding my long-term tenant and the following sale. I have to say i am truly blessed to have had Sophie in my camp. She has been a very proactive property manager that makes sure nothing slips through the cracks on both the owner and tenants' side, from rent issues, property maintenance issues to basic well being of the tenant. I travel a lot for work, so i can be assured that when Sophie emails me, it's about something i need to deal with. Sophie's emails do not just dump the problem in my lap to sort out, she provides probable solutions and ways forward to solve whatever issue is at hand.More recently as previously intimated, Sophie was a godsend, with respect to relocating my tenant (including court proceedings) and finalizing the condo for handover to the new buyer.I have never physically met Sophie, but dealing with her has been an actual pleasure. She is always polite, attentive and knows her stuff. A real pleasure to have her in my team, so to speak!There is not a lot more that i can add here except - Thank you Sophie, for everything - your advice, your actions and making me feel that my property is / was in very good hands.

Dr · 10 October 2023

★★★★★ 5/5

Google

I cannot recommend too highly Snellers Commercial and particularly their Senior Agency Surveyor, Sharon Bastion. Having recently needed a new tenant at fairly short notice- and obviously concerned because of the present economic situation - Sharon was able to quickly find a tenant completely due to her sheer professionalism. Her ability to work with all involved,emails answered promptly & everyone kept up to date with progress. I was very impressed.

Diana · 16 July 2025