Every review we hold for the Teddington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBias discriminatory tenancy referencing
I have over £100k in savings I own two businesses that earn over £450k pa but yet I cant pass a tenant reference for a house that is £1600pm? because the way my finances are laid out, savings not in a savings account, dividends not payroll etc yet people who work for me would pass? It’s a joke with bias parameters put in place to exclude a “certain type” of person. Well done. Not even sure how this is legal. Classism is a bad as Racism. And this feel like both
Hank · 30 June 2021
Agent replied · 16 June 2024
Dear Mr Moody, I am concerned to read your review and we would like to look into this for you. As I have been unable to identify you from our database on the name posted, I would really appreciate it if you could contact me directly at sarahtranter@customerrelationsteam.co.uk and advise which office you have been dealing with and your full name and the address of the property this relates to. I look forward to hearing from you. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
TrustpilotI recently visited a property with…
I recently visited a property with Sonia, I had changed my mind and then last minute revisited. Sonia was extremely professional, her personality is so warm, and infectious that she really was part of my decision to really go for the purchase of property. I would like to thank her as I am overwhelmed by my purchase in the best way possible and she has made the experience nothing but brilliant. I wish you all the luck in the world Sonia. You really are a attribute to Snellers.
Nida · 27 May 2021
Agent replied · 16 June 2024
Dear Nida, we are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHelping us make a rented property our home
Bethany has been looking after our tenancy with great professionalism, transparency, and personability. We've always received a quick response when reaching out over email with any question or issue, and would recommend Snellers for renting and would be happy to rent from them again in the future. Thanks for helping us make a property our home!
Ben · 5 December 2023
Agent replied · 16 June 2024
Dear Ben, Thank you for taking the time to leave a wonderful 5* review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing supportive team
Matthew was absolutely amazing. Really helpful booking viewings and taking in account our busy schedule. We felt really supported and constantly being updated during the selection and checks period. I would absolutely recommend this agency, Matthew was the one we spoke the most but everyone was very friendly and polite. Thank you very much for helping us find our new home
Ana · 17 July 2023
Agent replied · 16 June 2024
Dear Ana, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI am an agent myself and am selling a flat in a building Snellers manage. I emailed Georgina asking for some info and she came straight back with clear full answers, which was brilliant. There was no benefit to her in this, only to me - I'm really grateful. Thank you sincerely. David
David · 26 May 2025
★★★★★ 5/5
GoogleJust been through a painful and long sales process....very glad we had Snellers and particularly Georgina Milne on our side. She was such a great support and kept the deal moving, very responsive and collaborative...thank you
Jonathan · 16 October 2025
★★★★★ 5/5
TrustpilotVery professional
I have used Snellers for over 10 years. I have found their service to be very professional, especially Sophie for a long time and more recently Jess, who are both always very efficient, proactive and responsive. Sophie always sources information for me and provides comprehensive updates and lets me decide upon my options.OK
OK · 16 October 2023
Agent replied · 16 June 2024
Hello, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotAfter corresponding with a few…
After corresponding with a few different estate agents, my partner and I were delighted with how great Snellers were when helping us find a property. Marcos was extremely helpful throughout the entire process, keeping us up to date and well informed from viewing to contract signing. The whole process was made so much easier due to Marcos and we would recommend Snellers to anyone looking to rent a property!
Alfie · 10 March 2022
Agent replied · 16 June 2024
Dear Alfie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotWe would highly recommend Sneller’s
We would like to thank Sneller’s Estate Agency, and in particular a Sales Consultant Peter Ram, for his outstanding support and guidance throughout the viewings and the entire purchase process. Peter was always helpful, honest and responsive, providing us with all the necessary information and accommodating additional viewings whenever we needed to make a decision.
Aida · 3 March 2025
★★★★★ 5/5
TrustpilotAbsolute professionals …
I can’t thank Anna Harrison and Sophie Shepard in the tenancy management department enough for all their help.
Karen · 2 May 2025
Agent replied · 26 May 2026
Dear Karen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Priyanka
★★★★★ 1/5
TrustpilotSnellers poor building management
The management of my flat block was changed to Snellers in May. I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job. The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed. This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again.Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone. ADVICE: do not fall into Snellers hands if you are looking for building management
Stewart · 17 October 2024
Agent replied · 23 November 2024
Dear Stewart, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotSnellers has been my son’s property…
Snellers has been my son’s property manager for many years. As he is working abroad, Holly is in contact with me. She updates us with issues that may arise and gets quotes to solve the issues promptly. We are happy with Holly as she conducts her job professionally. Thank you Holly.
MC · 13 October 2023
Agent replied · 16 June 2024
Dear MC, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGeeta was really great and dealt with…
Geeta was really great and dealt with the electrical certificate without any trouble at all :)
Nicky · 7 May 2025
Agent replied · 23 October 2025
Dear Nicky, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka
★★★★★ 5/5
GoogleGeorgina was very efficient and professional and we are very grateful for all she has done to ensure our property management went smoothly. She is very responsive and helpful. Thank you Georgina
Sarah · 16 October 2025
★★★★★ 5/5
TrustpilotMy property Manager Stephanie Sheppard…
My property Manager Stephanie Sheppard deserves a lot of praise. I can rely on her to keep me informed and updated on any developments concerning my property.If work needs to be done she will not only advise me but also update me on progress. Thank you Stephanie
Colin · 16 November 2023
Agent replied · 16 June 2024
Dear Colin, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Geeta!
I have used Snellers St Margarets as a letting agent for several years to fully manage my properties. I recently had a complicated maintenance issue which was handled by Geeta Sharma and I was very impressed with the way she proactively managed the situation, communicating between myself, the tenants and various trades to resolve a time sensitive issue to everyone's satisfaction.
Nicky · 21 May 2025
Agent replied · 22 September 2026
Dear Nicky, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
TrustpilotSophie Sheppard has helped us greatly…
Sophie Sheppard has helped us greatly with a very long and difficult end of tenancy process this year . She has kept us up to date with information and explained the process clearly to us so we know what to expect along the way . Many thanks Sophie
Robert · 12 October 2023
Agent replied · 16 June 2024
Dear Robert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI am really glad to have cross path…
I am really glad to have cross path with Snellers; as they were very patient, kind and understanding during this house hunting and viewing process. Most especially Alex and Marcos who were very approachable, and that made it easy for me to ask questions till I was happy with the property choice.I would highly recommend this Estate Agent to anyone looking for a trusted company.
Joy · 16 February 2022
Agent replied · 16 June 2024
Dear Joy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Trustpilot5 stars deserved!
My experience with Sellers Estate Management has been amazing. Holly is always there when you have issues with the property, replying quickly to my emails and calls with a very positive attitude, taking care that things are getting fixed quickly and smoothly. Thanks Holly, 5 stars deserved!
EL · 11 October 2023
Agent replied · 16 June 2024
Dear El, Thank you for taking the time to leave a wonderful 5 star review. Holly will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSophie Shepard is amazing
Sophie Shepard is amazing, courteous, on time. She gets it done quickly.
Martin · 15 May 2025
Agent replied · 26 May 2026
Dear Martin, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Priyanka
★★★★★ 5/5
TrustpilotReview - Snellers Teddington
Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps.She’s knowledgable, patient and really keen to understand your needs first.
Samratjit · 9 April 2024
Agent replied · 16 June 2024
Dear Samratjit, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotMany thanks, Zara Choudhry.
Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.
Carolyn · 10 April 2024
Agent replied · 16 June 2024
Dear Carolyn, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotBethany review
Bethany has been the property manager for my property during the last year. During this time she has dealt very capably with all issues arising in a timely and professional manner. I am confident that the property is in good hands under Bethany's responsibility.Bob Henry
Bob · 12 October 2023
Agent replied · 16 June 2024
Dear Bob, Thank you for taking the time to leave a wonderful 5 star Google review. Bethany will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSnellers lettings were fantastic to work with
Snellers were fantastic to work with. They kept us posted with available properties to let as soon as they came on the market and we were able to find a fantastic rental which we love. Amy, Ayca and Lucy were all brilliant throughout the process - thank you for all your help. Highly recommend and will certainly look to use again next time we move.
Polly · 16 August 2021
Agent replied · 16 June 2024
Dear Polly. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.