Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
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Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJames was quite helpful and very enthusiastic about the features, the neighbourhood and the property itself. Will definitely keep the contract details for future.
Dear Henry, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleJames Holloway, is an excellent agent and thoroughly professional!
Dear Gary, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleJames has been very helpful indeed. I trust that we can continue with the search to find a suitable property very soon.
5/5
GoogleJames is great!
5/5
GoogleJames was very helpful, responsive and professional throughout the process. Great service and communication. Highly recommended.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleExcellent service provided James helped us find a very reasonable place at a pretty difficult time
Dear Neelabh, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleElla at Snellers Estate Agency has always been amazing. Quick to respond and gave us clear, helpful descriptions. Really appreciated her service!
Dear Jenni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleSatisfied with the service provided by Snellers so far which is very responsive and professional. Specifically, James is highly efficient, responsive, informative and professional. He shared useful information and his views to my questions which I really appreciate and also highly recommend.
Dear Will, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleJames provides very good rental services for our family. He is very professional, thanks James
Dear Michelle, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleWe’ve been in contact with James and he’s friendly and very responsive, and takes our preferences into account when sending us potential properties. Totally recommend!
Dear Josephine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleI had a great experience with James while looking for a home to rent. He was professional, friendly, and very responsive throughout the process. He helped me find a suitable property quickly and made the renting process smooth and stress-free. I would definitely recommend his service to anyone looking for a rental home.
Dear Muqadas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asha
5/5
GoogleRoss and the team were fantastic in helping us get our house purchase over the line. There were a few tricky moments towards the end of the process, but their support and persistence made all the difference. We’re really grateful for everything they did.
Dear James, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asha
5/5
GoogleSnellers supported us through our purchasing journey from start to finish in an efficient way. Thank you!
Dear Effie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
1/5
GoogleMy family’s rental apartment in Brentford has been badly managed by Snellers. Namely by Pryce Bravo, who will not respond to correspondence, or take action necessary for the building’s repairs, and seems set on costing an already tested landlord more funds.
1/5
GoogleTruly incompetent and unreliable. I have had to deal with Sneller over the past 5 years, unfortunately, as they manage the building in New Malden where I own a flat. It has been a nightmare, and the service hasn’t improved over the years. The latest example is that I have contacted Sneller 6 weeks ago regarding a drop in water pressure that affects the whole building, including my tenants. I have chased Sneller repeatedly with multiple emails over the past 6 weeks and I am yet to receive an answer from them. That is typical of Sneller. If you are reading reviews in order to decide or whether or not to hire Sneller to manage your building, I can only warn you to avoid them at all costs. There have been numerous problems over the years since they took over the management. On one issue, I have spent 19 months chasing Sneller as the roof was leaking into my flat and my tenant was breathing moulds. I have sent well over 66 emails about it, and they didn’t fix the roof. I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500. I then went through the Property Redress Scheme, which decided on January 9th that I should be awarded compensation if I agreed not to pursue legal action against Sneller. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence. I prefer to keep using my voice to warn other people as I honestly wouldn’t wish Sneller’s services on anyone.
5/5
TrustpilotWe had a great experience with our…
We had a great experience with our estate agent, Sam. He was professional, responsive and communication was clear and prompt. Very easy to deal with.
Dear Jose, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotExcellent and Friendly Service
I would like to thank Emma Wheeler for an excellent service and very friendly and professional. Emma answered all my questions, explaining everything very clearly and calmly. I highly recommend the Teddington Office team.
Dear John, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
1/5
TrustpilotDishonest agent
We are extremely disappointed with Snellers. The property was misrepresented, shown in poor lighting without electricity, disadvantaging my uncle with weak eyesight. Serious issues existed from day one: a faulty electric meter, broken bed and wardrobe with mould/damaged mirrored doors, visible wall cracks, ongoing mould and damp, a rotten fridge, a leaking/toilet seat, parking fines despite our allocated space, and general health and safety hazards. These raise questions about why a 3-year contract was required and whether valid health and safety certification was in place. Our family circumstances changed drastically: my uncle developed gangrene, spent seven months in hospital, and lost a leg. The property’s poor conditions may have worsened his health. Despite this, the agency showed no empathy, was hostile, and prioritized financial gain. When communicating with the landlord, it became clear that the agency had been dishonest, they misled him about our intentions while continuing to show us other properties. We were forced to pay double rent due to delays in confirming early termination. Despite fully vacating the property, we are still awaiting confirmation of termination and our full deposit. We request clear justification for: the agency’s commission, the 3-year contract on a faulty property, showing it without electricity, unresolved parking fines, ignored urgent repairs like the leaking toilet, and the validity of health and safety certification at the time of letting. Evidence, including photos and messages, has been uploaded. This unprofessional pattern aligns with other 1-star reviews. For the agency, we suggest books to improve professionalism, empathy, and kindness: How to Win Friends and Influence People (Dale Carnegie), The Monk Who Sold His Ferrari (Robin Sharma), and Emotional Intelligence (Daniel Goleman). We hope this feedback encourages accountability, honesty, and better treatment of tenants in the future.
Dear Sunny, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
1/5
TrustpilotDisgusting abuse of power.
Disgusting abuse of power. Willingly took references and holding deposit for a flat following a viewing. Then allowed the landlord to withdraw it from under my nose, leaving me with nothing and nowhere to go. Avoid at all costs as a renter. Landlord pulled the rug from under them. Don't be fooled.
Dear Waldo, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
1/5
TrustpilotWould not recommend you ever engage with them
They arranged viewing without permission. Failed to respond to requests to withdraw marketing despite contract ended. Asked for keys back. Told to collect and bring ID. Cowboys.
Dear Timothy, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Asha, Customer Relations
5/5
TrustpilotA job well handled
Kelly Baldwin helped to resolve a longstanding issue which had been the bane of my existence. I can’t commend highly enough how much she persevered until everything was resolved. She kept me informed every step of the way and was a real pleasure to deal with!
Dear Chris, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asha
5/5
TrustpilotReview
I have been working with Snellers to manager property for over 10 years. Kelly Baldwin runs a very professional team and I would recommend Snellers to other landlords.
Dear Paul, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
1/5
TrustpilotWorst Management Company
This is a review of the Teddington Management Services. They are are the worse company to deal with and completely incompetent. They have failed to run a section 20 notice in a compliant manner and it is now all the freeholders fault (I have obtained legal advice to confirm it is not). They have not advised in accordance with their role as a management company, they ignore emails even after numerous chases, they only answer emails partially and completely gaslight customers. The time to reply is unacceptable when asking for information that should be readily available. It took 18months to get roof works started and now we have issues with the work/supplier and Snellers are not representing the freeholders correctly. When the supplier says they are not returning they have said ok. I have already taken them to the ombudsman once for this project and with the service currently being provided will likely need to do the same again.
Dear Kim, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Asha, Customer Relations
5/5
GoogleI rented the property through Snellers and James Holloway has given us very good in and out of the property that we highly appreciated. He made sure that our request is properly addressed. The correspondence is very transparent and we are …
Dear Sheeba, Thank you for your kind comments regarding James. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
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