Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

325

Reviews on Trustpilot

Business-wide

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Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Imogen, Harry and Sam were fantastic and all went above an beyond to help me and my partner move out of our long term rental. We wanted to move slightly earlier than the lease and they assisted in our early departure by getting lots of viewings booked in. They have been solutions based, professional, but most of all personable and a joy to speak to through the entire process, which is something I truly appreciate. Thank you so much! We would use you again for any future rentals and recommend to friends and family. Jen

Jennifer · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Jennifer, We appreciate you taking the time to submit your review regarding the service you received from our Hampton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Tom and the team at Hampton have been fantastic with the buying of our new house! It was not a straightforward buy, but Tom made sure at every step we knew what was happening and went beyond to chase the right solicitors to make the exchange happen. Really impressed with the service. A massive thank you to Tom, Dan and the rest of the team at Hampton Hill

Natalie · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Natalie, I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I've just exchanged on my first purchase. Even though I'm an estate agent myself, buying your first property is a stressful experience! Tom, Danielle & Jeremy were all extremely professional and helped keep the stress to a minimum. Tom made me aware of the property before it was online, Danielle stayed late to show me the property a second time and Jeremy kept me update like clockwork. Can't wait to pick up my keys on Wednesday and extend my deepest thanks to the whole team.

Kris · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kris, Thank you for taking the time to write a review about the great service you received from our Hampton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We've spoken to a lot of estate agents over the past few months and Tom and his team really stand out as the most professional, informative and friendly agency. We've been very impressed with the accurate, honest advice that we've received from Tom - not just on the purchase of our next property but also on the sale of our current house in South East London. We would have no hesitation in highly recommending them.

Anna · 17 June 2019 · Snellers Hampton

5/5

Google

It took me nearly a year to actually move into a new home but throughout that time, Danielle Boyd was irreplaceable. I had offers accepted on two separate properties through different agents (that eventually fell through) between the time I started looking and the time I finally bought. Danielle didn't have exactly what I was looking for for quite some time (hence the other agents) but she did not stop in her relentless search to find me a property that matched my needs. Upon my third round of seeking a new property, by now having sold and moved out of my other home, I walked into the Hampton Hill office of Snellers and was met by Danielle (who had first met me a year previously) and as I explained that my last purchase had fallen through, she recited what she remembered were my criteria. She was absolutely spot on (having not seen me for at least four months) and told me about a property they had just taken on that would suit me perfectly. Unfortunately it was too much out of my price range and I declined seeing it because I didn't want to be disappointed. When later, in the year, the property price was reduced, Danielle was straight back in touch with me and met me there to show me exactly my dream purchase. Throughout the negotiations, Danielle was honest and all the way through, she worked in the best interest of her client, trying to secure the best price for them. Finally we managed to come to an agreed price with her expert negotiations and I have now successfully completed and moved in. I am so very happy in my new home and will not forget the care and attention that Danielle brought to the process which, as we all know, can be extremely stressful. She is an asset to her company who I hope recognise her strengths which are usually quite hard to find in her industry and she should be very proud of all that she does to help people find their new homes. Thank you Danielle!

Christina · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Christina, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I let my house 8 years ago with Snellers and have had the same tenants for the entire time. Elizabeth, in particular has been a brilliant property manager. She is communicative, helpful and diligent and responds to emails quickly. Very happy with the service from Snellers.

Helen · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Helen, We greatly appreciate you putting aside the time to submit a review about our Hampton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I couldn’t have asked for better! I registered my interest for a property but unfortunately an offer had just been put in on it, Jessica recommended a different property that was suitable for me and I totally fell in love with it! From there on it was smooth sailing. Jess was amazing and kept in contact with me every step of the way and made the whole process so easy for me. The service I received was amazing and I’ve got my dream home, I couldn’t be happier! Would definitely recommend Jess (& the rest of the team) at Snellers

Sophie-Emma · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sophie, Thank you very much for your great review regarding our Hampton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Buying our first home with Snellers has been a very positive experience. All the employee we interacted with were very professional, polite and competent. We can say that they made a difference following us closely through the process. They know the territory and they are well connected to the local community. We definitively recommend Snellers.

Marco · 17 June 2019 · Snellers Hampton

Agent replied · 15 June 2024

Dear Marco, We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I have recently used Snellers in the search for a new tenant for a flat that I let out and have found the team (and especially Imogen, with whom I've had the most contact) to be very thorough, professional and friendly. They have been in regular contact and worked tirelessly on my behalf to find a suitable tenant and to give me sound advice on all aspects of letting and managing my property. I would not hesitate to recommend them or to use them again. Many thanks.

Alex · 17 June 2019 · Snellers Hampton

5/5

Yell

Great service, easy experience :-)

Couldn’t be happier with the kind, attentive, very swift service I received from Samantha Frost who made the whole process of renting a place for my daughter and I a joy and not a stress. Great service, thank you!

PhoebeW-20 · 13 May 2019 · Snellers Hampton

5/5

Yell

Snellers Hampton Hill -TW12 -

Hampton Hill, UK, team were excellent! Imorgen Smith and Harry Appleyard, Both were brilliant. They managed to get our property viewed within days of us signing rental agreements. Their efforts were successful within days in finding us a tenant for the asking price. Solely on their skills and efforts. Most importantly Harry kept us informed every other day, of viewers opinion, which made us prepare to cater to that specific thought of the potential. Moreover gave us confidence Snellers team was a winning formulae. Well-done! and Thank you for the efforts and the great attitude.

GihanM · 18 January 2019 · Snellers Hampton

5/5

Google

Brilliant service, Ellen was very helpful and friendly!

Ed · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Ed, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Very happy with the service provided by Kimberley at Sellers Kingston. Just moved into our new home following helpful and friendly service at all times. A great experience all round

Dustin · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Dustin, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Thank you to a lovely young lady, Ellen who made my experience buying a house less stressful and actually quite exciting! My family love our new home and we couldn’t be more grateful for all the help and support we received. Ellen was very informative and friendly making her a pleasure to work with, thank you for everything.

Kunjal · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Kunjal, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I have been a tenant of a property managed by Snellers in Kingston for many years. They are professional as well as personal in the way they dealt with my tenancy. Required repairs - oven, door, etc. - happen. Requested upgrades - to the hob in my case - negotiated with Landlord on my behalf. They actually add value in both directions, so many times they went to bat on behalf of me - the tenant. So an all round a good experience. They are a good bet in my view for a long term relationship - whether as a tenant or a landlord.

A · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Adrien, Thank you very much for your great review regarding our Snellers Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

After I had been on the market for six weeks with another estate agent I appointed Snellers and within two weeks they had multiple offers for me. The sale is going very smoothly and Jack is keeping me very up to date on everything. Would definitely recommend this agent.

Alice · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Alice, We appreciate you taking the time to submit your review regarding the service you received from our Snellers Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Very good experience. We rented a place initially from Penney & Co (now Snellers). They were great at sorting out any issues we had with the flat in very efficient time (e.g. damp problem by a window, etc). They supported us to liaise with landlord about leaving contract early, as we bought a place. Had a little issue here as Snellers informed us there was a landlord fee of around £200 but this was not in our contract so in the end they let it go. Regardless of that tiny hiccup we'd like to give them 5 stars because before we rented through Barnard Marcus in Surbiton and it was a terrible experience. Whereas, with Snellers it was easy and genuinely felt they look out for their tenants.

Joel · 11 January 2019 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Joel, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chugtai Customer Relations Manager

5/5

Google

The entire lettings team have been great! Jade has answered every question we had through out the process. Because of the high level of service I would only consider renting through Snellers. 4 months down the line, the great service has continued through the property management team. Thank you Lisa.

Martin · 13 December 2018 · Snellers Kingston Upon Thames

Agent replied · 11 December 2024

Dear Martin, Thank you very much for your great review regarding our Penney & Co Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

Lisa Henderson has been enthusiastic and efficient in looking after our property.I highly recommend her and her colleagues to anyone needing their help.

Stephen · 25 November 2018 · Snellers Kingston Upon Thames

Agent replied · 23 November 2024

Dear Stephen and Irene, We are delighted to read that our Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team

1/5

Google

Rating only, no written review.

Rob · 25 October 2018 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Rob, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at asmachughtai@customerrelations.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

A sense of commitment & efficiency, whilst pleasant in all dealings - all critical when arranging a new tenant for our property.

CAROLYN · 25 October 2018 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Carolyn, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Snellers Teddington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I had a really great experience dealing with Snellers. English is not my first language and my agent Jack was very patient with me and my wife when dealing with us.

Ho · 25 October 2018 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Ho Chi, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

We have rented from Snellers since august last year and are very satisfied. Our property manager Lena has been very helpful throughout the whole time.

Julian · 25 October 2018 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Julian, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team

5/5

Google

Well well well what a great estate agents. They really know their stuff. I am relocating for work and was driven to my viewings by Jack; he knew all about the train lines, schools, pubs, restaurants, solicitors, removals, and even got me a better deal with my current lender via their in-house financial services.

Georgia · 25 October 2018 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Georgia, We are delighted to read that our Snellers Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

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Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.

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Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

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