Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
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Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotClear communication. No problems
My contact at Snellers was Bella Murton. I was living in Canada whilst Bella coordinated the management of my property in England. I found her to be an excellent and clear communicator. Quick to answer emails and patient with me in regards to the time difference. It was a pleasure working with her and Snellers.
5/5
TrustpilotMatt has worked with me to ensure my experience with Snellers has been fantastic!
Matt is the best property manager ever! I am sure that who ever gets the pleasure to work with him will also share great feedback! He is very approachable and has always demonstrated that he has been happy to help out with communications, especially when required.We have had a period of developing the property to date and Matt managed my son (who is disabled) and my expectations to a very high standard.Thanks again!Rachel
5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Holly Maingot, who has been a great property manager for us and just arranged for a wonderful new carpet, which had completely transformed the flat. Thank you!
5/5
TrustpilotExcellent service from propertymanagement
Isabella, came for a property visit to inspect the property and highlighted a couple of issues and is having them fixed for me, thank you snellers for always being on hand to save the day!Kevin
5/5
TrustpilotProffessional and Customer Focused
Matt is professional and customer focused. Was an absolute pleasure having him as our Property Manager
5/5
TrustpilotIsabella
Isabella, my property manager is always really helpful and ready to assist me. Could not recommend her more!
5/5
TrustpilotBella is a fantastic asset to Snellers
Bella is a fantastic asset to Snellers. I can go to her with any query, big or small and she totally puts my mind to rest. She always lets me know what's going on, if there are any issues or any changes to appointments. Keep up the great work.Michelle
5/5
TrustpilotAs many have said Bella is great asset…
As many have said Bella is a great asset to the Snellers team, who are all very helpful also.
5/5
TrustpilotIsabella highly recommended
Isabella has been supporting me with the rental and management of my property. She has always conducted herself in a professional, courteous and efficient manner. Highly recommended.
5/5
TrustpilotIsabella Murton is truly a credit to…
Isabella Murton is truly a credit to the company. She is always really helpful and efficient, and nothing is too much trouble. Excellent service!
5/5
TrustpilotStress free letting and maintenance
Since I took over a number of properties and ask Snellers to fully manage I cannot overstate how smoothly things have been run, most importantly the level of prompt communication as well as very pleasant and professional manner. Bella Murton in particular has been very enthusiastic to ensure that service has been to the standards I have grown to expect from Snellers.
5/5
TrustpilotI'm really happy with Snellers as my letting agent
I'm really happy with Snellers as my letting agent. Charlotte Nugent, my property manager, is brilliant at dealing with any problems and always replies to emails and phone calls very quickly. She is always friendly, helpful, professional and a pleasure to deal with.
4/5
TrustpilotI've been with Snellers' Twickenham…
I've been with Snellers' Twickenham branch for a few years now and they're always super-quick to answer any issues I have with my rental flat - no complaints from me! Extra kudos to Charlotte Nugent for always answering emails in record time.
5/5
TrustpilotGreat service!
Lisa our property manager was really helpful throughout our tenancy and was so quick at sorting our deposit refund. Would rent through Snellers again!
4/5
TrustpilotHelpful team
Just completed a four-year tenancy with Snellers in Kingston, Lisa Henderson was our go-to person, she was a big help when the house roof needed repairs and the owners needed to be pushed a little. Always a pleasure to see her, all the best for the future.
1/5
GoogleUnprofessional. Update: I've emailed twice
1/5
GooglePoor service, poor communication and very young and inexperienced staff dealing, or rather not dealing, with the process.
5/5
Googleexcellent service and management from all the team at Snellers. They look after everything on a high professional level in all respects.
5/5
GoogleGreat service from Matt and the team. Many thanks for guiding us through the purchase of our new office building.
5/5
GoogleI would highly recommend the Snellers team, I have worked with them for the past 4 years on a number of high profile and complex issues. Always professional with excellent advice and guidance.
1/5
GoogleThe Worst Experience of Dealing with a Company! They have absolutely no idea about customer service. Poor inexperienced staff. Complete lack of communication and any management . Very frustrating to deal with. Save your time, money and energy.
5/5
GoogleExcellent service from Matt and the Snellers team over the last 4 years..... They have helped us to buy a factory, sell a property and we are working on 2 more properties. This started with an extensive search on properties within a 10 mile radius of Teddington. They have brought to the table experience and market knowledge about building aquisitions, refurbishments and selling too. Very pleased with the service we get.
5/5
GoogleProfessional & friendly service in managing our development, effective billing & collection of service charges with zero arrears, and Board approvals, signatures and independent certification as necessary on statutory Company Accounts and Service Charge Accounts all completed within 5 months of accounting year-ends. Two years on and very happy that we changed to Snellers.
5/5
GoogleWe have been using Sneller Commercial for many years and have never had anything but excellent advice and professional, timely and flexible service. They have assisted us in a range of services including project management of a major HQ refurbishment (on time and on budget), valuations, condition surveys, rent reviews and tenant search for our property. They understand that we are a charity and always tailor their approach to reflect that. I have no hesitation in thoroughly recommending Keval and his team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Kingston Upon Thames won Gold.
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