How many reviews does Snellers have?

Snellers has 1,378 reviews across its three offices, rated 4.7 out of 5 overall: 1,048 on Google, 5 on Yell, 325 on Trustpilot. Company-wide Trustpilot reviews for Snellers are counted once, not once per office.

Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

Q: Where are the Snellers offices?

The three Snellers offices, by town. Hampton: 197 / 201 High Street, Hill, Hampton, TW12 1NL. Kingston Upon Thames: 17-21 Richmond Road, Kingston Upon Thames, KT2 5BW. Teddington: 74 Broad Street, Teddington, TW11 8QX.

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

4.8 / 5

1,048

Reviews on Google

All 3 offices

3.2 / 5

Reviews on Yell

All 3 offices

325

Reviews on Trustpilot

Business-wide

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Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Platinum award
Snellers, Hampton
66th of 18,569 UK offices
Top 2%
Gold award
Snellers, Kingston Upon Thames
577th of 18,569 UK offices
Top 5%

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Had a great experience with the Snellers Hampton Hill. Comparing to other agencies, Snellers agents were much more professional, kind and helpful. We booked a viewing with Harley who was very knowledgeable about all the details of the properties. Was very involved in helping us finding the right place and answering all the questions we had, contacting landlord when there was a need. We were ready to take one of the apartments he showed us, even had the offer ready to send, unfortunately we had to change our plans last minute. But Harley made it all much easier and if we need help with finding the property again, we will definitely contact SnellersPositiveResponsiveness, Quality, Professionalism, Value

Maria · 24 August 2021 · Snellers Hampton

Agent replied · 23 August 2024

Dear Magda, I was delighted to read the comments in relation to our Hampton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We have dealt with a number of different agents over the last few years and Snellers Hampton is by far the best that we have dealt with. Christie is very calm, honest and professional having ensured a smooth sale whilst Tom has always been equally excellent. A very nice group of agents who appear genuine and who are a pleasure to deal with. Highly recommended and a positive experience!PositiveResponsiveness, Quality, Professionalism, Value

Kadri-Ann · 24 August 2021 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kadri-Ann, We are delighted that you took the time to leave such a fantastic review which the Hampton team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We bought our new house through Snellers Hampton Hill and what a pleasant experience it was! We dealt mostly with Tom, who was incredibly helpful and accommodating when it came to viewings and liaising with the seller. We are so excited to move into our new home, and couldn’t be more grateful to Tom and his team.PositiveResponsiveness, Professionalism

Emma · 24 August 2021 · Snellers Hampton

Agent replied · 15 June 2024

Dear Emma, What a lovely review you have given regarding our Hampton office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tom and Jessica stood out for us as professional, communicative and always willing to help. Even during a challenging lockdown, we constantly had viewings booked in eventually leading to a successful sale. We would recommend Hampton Hill Snellers to anyone wanting a stress free experience.PositiveResponsiveness, Professionalism

Daniel · 24 August 2021 · Snellers Hampton

Agent replied · 15 June 2024

Dear Daniel, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Trustpilot

Snellers lettings were fantastic to work with

Snellers were fantastic to work with. They kept us posted with available properties to let as soon as they came on the market and we were able to find a fantastic rental which we love. Amy, Ayca and Lucy were all brilliant throughout the process - thank you for all your help. Highly recommend and will certainly look to use again next time we move.

Polly · 16 August 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Polly. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Snellers is a good company

Snellers is a good companyvery good team, Special thanks to Marcos Arellano, he is very helpful, and very good.

Hussam · 26 July 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Hussam, thank you for taking the time to leave a 5* review for Marcos in our St Margaret's office. The team will be thrilled to read that you received excellent service. Kind Regards Sarah Tranter Customer Relations Team

2/5

Trustpilot

Pushy all the way.

In order to quicken a sale, Snellers suggested to use a Search from the previous Buyer saying it would save me money. Their Memoranda of Sale with unrealistic deadlines highlighted with a marker pen so unprofessional. To cap it all, the Vendor agreed my offer of the full asking price the day following viewing but would Snellers take it off the market as I requested. No. Not even show it as Under Offer or SSTC. They even had the nerve to say there might be further viewings. Also kept sending silly e mail reminders to my Solicitors every 2 weeks or so. My Solicitors and I spentfar more hours on not only my purchase but my sale in getting thetransactions across the line. Avoid.

Nigel · 20 July 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Nigel, I am sorry to hear that you have been unhappy with your experience with our Hampton Hill team. I have brought this matter to the attention of the Manager of the office, to review. Kind Regards Sarah Tranter Customer Relations Team

1/5

Yell

Don’t use this company

Quite possibly the worst experience I have ever had. Absolutely disgusting! So disappointed

Tobybenn · 7 July 2021 · Snellers Hampton

5/5

Trustpilot

I was shown a couple of flats by Matt…

I was shown a couple of flats by Matt Ross and he was very professional. Kept me updated on all new properties that met my requirements. He was very informative and attentive to my needs. Thank you Florence

FLORENCE · 6 July 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Florence, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Teddington office. Kind Regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Bias discriminatory tenancy referencing

I have over £100k in savings I own two businesses that earn over £450k pa but yet I cant pass a tenant reference for a house that is £1600pm? because the way my finances are laid out, savings not in a savings account, dividends not payroll etc yet people who work for me would pass? It’s a joke with bias parameters put in place to exclude a “certain type” of person. Well done. Not even sure how this is legal. Classism is a bad as Racism. And this feel like both

Hank · 30 June 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Mr Moody, I am concerned to read your review and we would like to look into this for you. As I have been unable to identify you from our database on the name posted, I would really appreciate it if you could contact me directly at sarahtranter@customerrelationsteam.co.uk and advise which office you have been dealing with and your full name and the address of the property this relates to. I look forward to hearing from you. Kind regards Sarah Tranter Customer Relations Team

5/5

Google