Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

325

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Marcus has been a fantastic broker in…

Marcus has been a fantastic broker in securing a tenant for our buy to let property in St Margaret’s. He has been professional, personal and attentive to our needs and timelines. Would definitely recommend him in the pursuit of getting the job done!

Kerry · 8 April 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Kerry, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Trustpilot

Honest support

I viewed a studio flat and Marcos provided me with honest support and information. thanks for that.

Mehrdad · 8 April 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Mehrdad, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Trustpilot

Helped us find the ideal place

Marcos helped us find the ideal place. We‘ve been looking for quite a while and Snellers really took our comments on what we are looking for on board.

Carolin · 22 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Carolin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Highly recommend

We managed to secure our letting in a week. The process was really smooth and Marcos was really helpful throughout the process. We couldn’t see the property in the first place however they happily managed to fix a viewing afterwards. Highly recommend!

Ema · 21 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Ema, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Was super helpful and speedy with any…

Was super helpful and speedy with any questions we had! Would highly recommend to others who is finding a new property.

Nick · 17 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Nick, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Marcos at Snellers was so professional

Marcos at Snellers was so professional, helpful and easy to work with during our process of viewing, referencing and renting. He answered any questions we had so fast and guided us through the process brilliantly. We are so greateful.

Tilly · 17 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Tilly, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great service from Snellers as always

Marcos has been helpful and professional in securing a new tenant for my rental property. Snellers have been excellent at finding tenants and managing my rental properties for a number of years.

Nicky · 16 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Nicky, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great help

Thank you Mr. Marcos Arellano for your professional and kind help. Precise, quick and up-to-date, we are grateful.

Eszter · 16 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Eszter, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Sarah Tranter Customer Relations Team

5/5

Trustpilot

Best Letting Estate Agents

I could not have wished for a better estate agent. They were helpful, thoughtful and extremely efficient. Everything was handled with care and consideration especially as I am elderly.I want to particularly thank Marcos Arellano and Rob, The Branch Manager at the St Margarets branch. Thank you so much and I look forward to renting the property you found me.

Leonardo · 11 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Leonardo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Excellent good company to let with

Excellent good company to let with. Very reliable and efficient. Always easy to get hold of which is rare

Edward · 10 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Edward, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

After corresponding with a few…

After corresponding with a few different estate agents, my partner and I were delighted with how great Snellers were when helping us find a property. Marcos was extremely helpful throughout the entire process, keeping us up to date and well informed from viewing to contract signing. The whole process was made so much easier due to Marcos and we would recommend Snellers to anyone looking to rent a property!

Alfie · 10 March 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Alfie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

1/5

Yell

Never again.

This was a bad experience all round. Felt dismissed and ignored once our tenancy ended and a constant search to glean unwarranted funds from my bank account started. The office seemed full of very driven impersonal young people who treated us like cattle.I await my deposit with interest.

PatrickDjikson-237 · 2 March 2022 · Snellers Hampton

1/5

Trustpilot

Sellers? No Thanks

This review is for people considering using Snellers to manage their property. I live in a block where one of the flats is managed by Snellers. It's shocking how the property has ended up. Without going into details, I can confirm they're not effective property managers.

N · 24 February 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I am really glad to have cross path…

I am really glad to have cross path with Snellers; as they were very patient, kind and understanding during this house hunting and viewing process. Most especially Alex and Marcos who were very approachable, and that made it easy for me to ask questions till I was happy with the property choice.I would highly recommend this Estate Agent to anyone looking for a trusted company.

Joy · 16 February 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Joy, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

They were top draw for me

They were top draw for me. Always polite and chasing up enquiries. Gabriel especially!

Morgan · 19 January 2022 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Morgan, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have used Snellers Hampton Estate Agents for a number of years now, selling and buying. I find them all very professional and friendly. Jessica is a Senior Lettings Consultant I am dealing with and has been so helpful and answering my many questions. A big thumbs up from me.PositiveProfessionalism

Andrea · 13 January 2022 · Snellers Hampton

Agent replied · 15 June 2024

Dear Andrea, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

I have bought my current house through Snellers Hampton and I'm impressed with how the agency handled the sale from the very skillful way Ross negotiated the price (although not in our favor😉)to the support Clare from after-sales support provided to get this sale over to completion. Selling and buying property is such a stressful process with so many parties involved, it is so hard sometimes to know who to really trust but with the support of Ross and Clare we have managed to complete within 2 months! They have been so helpful and professional and made it that much easier for me. I hope I don't have to think about selling my new lovely home any time soon but when I do, Snellers Hampton will be the only agency that I will consider.PositiveResponsiveness, Quality, Professionalism, Value

M · 13 January 2022 · Snellers Hampton

Agent replied · 12 January 2025

Dear Marzena, We are thrilled to hear that you are pleased with the service you have received from our Hampton office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hannal is quite nice. She called me many times and arrange views quickly and care about my requirement. Very nice!PositiveResponsiveness, Quality, Professionalism, Value

Nicole · 10 January 2022 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Nicole, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

I had the pleasure of dealing with Lilli Kelly at Kingston Snellers. Lilli was a great agent to deal with who showed great understanding and knowledge about the local area. Lilli was flexible, punctual and no question or request was ever too much to ask. A credit to her company 🌟PositiveResponsiveness, Quality, Professionalism, Value

Alex · 10 January 2022 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Alex, Thank you for your great review regarding our Kingston office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Sarah Tranter Customer Relations Team

1/5

Trustpilot

Avoid buying any property with this agent

Avoid buying any property with this agent. I withdrew my offer due to their unprofessional and untrustworthy behaviors. Despite the fact that the seller accepted my offer, and that my mortgage was ready, Snellers (St Margarets) kept the property open for new viewings without exposing that it's under offer. I learned about the situation, having shared my friend's contact info with them. They recommended the very same house to my friend, unintelligently forgetting about the definition of friendship.

Erdinc · 27 December 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Mr Pinar, I’m disappointed you have left this review despite our best efforts to resolve the matter for you. I understand Paul Herring has reached out to you and responded to your complaint too. Once again I am sorry we have not met your expectations, but I wish you all the very best for the future. Kind regards, Sarah Tranter, Customer Relations

4/5

Yell

Positive Experience - Thanks Frank

Great experience. Snellers found the exact type of property I was looking for quickly and with little fuss. I dealt with a young guy called Frank who was keen to assist. Would recommend....positive experience. Charlie

CharlieJ-120 · 6 December 2021 · Snellers Hampton

1/5

Trustpilot

Dreadful

Dreadful! It is the second time I am dealing with Snellers and after the first awful experience I decided to give it another chance and until now was going great. But without surprise the monster is awake again. When you try to go around anything to get more money from tenants, it is disgraceful and dishonest. Shame on you! (Teddington and Hampton hill).

Isaías · 23 November 2021 · Snellers Kingston Upon Thames

5/5

Trustpilot

Great service from Gabriel!

I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!

Nigel · 11 November 2021 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Nigel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Gabriel. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Joelle · 25 October 2021 · Snellers Hampton

Agent replied · 24 October 2024

Dear Joelle, Thank you for taking the time to leave a five star review regarding your experience with our Hampton Hill office. Kind regards Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent