Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

325

Reviews on Trustpilot

Business-wide

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Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I am happy to share my positive experience with Sophie Sheppard, who serves as my Senior Property Manager. Sophie is an exceptional professional who provided me with outstanding services. She is highly responsive to my needs and requests and always went above and beyond to ensure that my property needs were met. She is knowledgeable, reliable, and efficient in her work, making the entire process of managing my property seamless and stress-free. She is truly an asset to the industry and it is a pleasure to work with her.

Leonora · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Leonora, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have had an excellent experience with Snellers who have kept us in touch and helped us along the way with professional efficiency and care. They knew how much we wanted the house and Taylor worked with us and the sellers to keep the momentum going for everyone to reach a mutually acceptable agreement. We are very glad we chose them!

Sarah · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My husband and I are very impressed with the excellent service we have received from Tom, Jess and Taylor. The sale of our house has been very smooth. Great communication and very professional! 23rd Aug when Tom came around to evaluate the house , then 23rd of Nov , the exchange happened!!! We think it’s amazing. . We’re so pleased we used Snellers and we got Tom! We highly recommend him and his team. Thank you so much Tom, Taylor and Jess for all your help. From Dom and Cecille

Cecille · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Cecille, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Highly recommend - Taylor in particular is a star in the making. Superb customer service compared to our previous experiences. From start to finish, Snellers made our journey as open, honest and easy as possible. Having struggled with other estate agents, this team were on it from the start. Communication was excellent and Taylor made us feel like his no.1 client. Nothing was too much to ask and they did everything they could to ensure our wants & needs were met. Highly recommend to anyone with a busy lifestyle and wants to leave the sale of their property in safe, capable hands.

Oliver · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Oliver, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you to Tom, Taylor and Jess for their professional service provided in the sale of my property. I put my trust in Tom and he did not fail me. He has communicated all the way through the process and I thank him for this. I would highly recommend Snellers to anyone looking to sell their property. Thank you Team Snellers!

Kim · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have started our property search since June last year. Regardless of our special needs for the property, Tom from Hampton has been very supportive and helpful about our search. He is always well prepared for every property that he has shown us by which he can easily answer any questions from us. This has been impressing us that he is being very professional and enthusiastic about his job. He has the best attitude with deep experience as an estate agent and able to help narrow down what you are actually looking for. I highly recommend him if you are searching a property in Hampton, you will definitely have a helpful hand.

Kelvin · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Kelvin, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tom, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Our journey with Snellers Hampton was unfortunately briefer than we'd have liked because we had to pull out of the purchase, but Jess worked her socks off to make everything as smooth as possible for us - she patiently answered all our questions, explained processes to us clearly and was always upbeat, professional, efficient and extremely friendly. Her colleagues, with whom we had only a little contact, were also very professional, friendly and good communicators.

PSE&A · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Where do we begin! It’s been a long tough journey for us to sell our place but Snellers have been fantastic with assisting us in helping us with our sale. Tom , Jess, Ross & Claudia have always been very warm and personable with assisting us with booking relevant viewings & super helpful! They were always there to support us with our journey. Snellers focused on quality viewings vs quantity as compared to other agents. It’s definitely not easy selling properties & a lot of hard work & dedication goes into this! We had quite a few setbacks even after offer stage but Tom & his team came to the rescue! Claudia was very supportive post sale and we have finally exchanged what a sigh of relief ! Thank you so much Snellers you have all been amazing! Strongly recommend

T · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Tehreem S, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had been liaising with Jess in the Hampton team who was was ever so helpful and took the time to consider relevant properties for my search and viewings. Once my offer was accepted I was put in touch with Claudia, who I would like to thank immensely for all the support and guidance for both my purchase and my own sale. The Snellers Hampton team had already shown their true professionalism in the handling of my property search, but I feel Claudia really went above and beyond to ensure my purchase was as smooth as possible. Claudia helped progress things with the upper chain at such an impressive fast pace, and at the same time offered a lot of valuable advice on the challenges I was facing with my own buyer - and I wasn’t even selling via Snellers! Claudia has been absolutely fantastic, I really do have her to thank for making the purchase of my forever home a reality.

Rajinder · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Rajinder, Thank you so much for your wonderful updated 5 star review. We are so glad to see you are enjoying your experience with us, the team will be so thrilled to read your kind comments. We wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Snellers have been super efficient in helping me find a new flat, letting me know as soon as something with my requirements came available. Once I had an offer accepted, they were quick to get the ball rolling with everything. Everyone I dealt with was friendly and personable, and I really recommend using them when you're looking for a new home.

Lucy · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Lucy Hurwood, Thank you for taking the time to leave a wonderful 5 star Google review. The Hampton Office will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

House buying can be such a stressful process. Tom, Claudia and the team at Snellers have made this process seamless. Responsive, considerate, keen to help. Sorting out access visits multiple times and advising from their own experience. Very grateful for their kindness and expertise in helping me purchase our “keep house”

Mei-Ling · 16 June 2023 · Snellers Hampton

Agent replied · 15 June 2024

Dear Mei- Ling Lancashire, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Snellers Estate Agents - Twickenham

Martin, the manager, and Karla and Ian on his team, have been fantastic! It really does make a difference when buying a property as it's such a stressful time! Why can't other estate agents be more like them???Thanks, guys.Jessica

Smit · 30 May 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Jessica, It’s great to hear that you have had a brilliant experience with our Twickenham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Do not trust this agency

Do not trust this agency. Their reviews are fake, and they force you to write a review. Fake ads, and pretty much useless. Last time I rang at the office, they told me to speak to landlord. It is not going to solve the neighbourhood issues in the flat. Point is the place was advertised with a bed and QUIET! It is just a mental place. Sarah Tranter is also a lying robot - she does not reply to her emails same as her colleagues.

Katie · 19 May 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Katie, Sarah is not in at the moment. Can you forward the address this is in relation to and also the email sent to Sarah. Please send to customerrelations@dexters.co.uk I will take a look into this for you. Kind regards, Hayley Lawrance, Customer Relations Team

5/5

Trustpilot

Fantastic Service - Twickenham

Especially Kristopher was a pleasure to meet, outstanding service, honest insights about the property market, and a very down-to-earth approach; we couldn't imagine a better agent.Also worth mentioning is Kieron, who ensured that we are satisfied with the overall experience. He has been very professional, efficient and attentive to details, and we really appreciate his help with all documentation. Great team, very considerable and generous, excellent service, highly recommended.

Ela · 28 March 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Ela, Thank you for your wonderful 5 star review. Kristopher will be so thrilled to read your kind comments. We wish you all the best. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Gabriel Banner was our agent and he was…

Gabriel Banner was our agent and he was extremely professional and helpful. He is a credit to snellers and he would certainly be my first point of contact for any future letting or selling needs i nay have.Thanks Gabe😀

Lesley · 22 March 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Lesley, Thank you for your kind comments regarding Gabriel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

Please stop harassing us

We have a ‘to let’ sign outside our house. Apparently that means this estate agent can post three letters through our door in the space of 24 hours, one of them asking we call them to discuss the sale. We are not dealing with this estate agent and, for the record, will not do so in future. We have a sign on the door saying ‘No junk Mail’ and another sign saying please do not knock because we have a newborn baby. The letter box makes a very loud noise, and knocking on the door just after you have posted a letter which says ‘sorry we missed you’ is just rude. The fact that they can’t read (or choose to ignore?) either sign makes me very concerned about their ability to sell a house. Please stop harassing us. We already have representation for selling our house. Thank you.

Suzanne · 22 March 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Suzanne, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this for further you and have your address removed. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We just moved in to the new property in Kingston, Tom was very helpful and professional. Thanks Tom. From Mark & Polly

Polly · 10 January 2023 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Polly, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Kingston office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hannah is an exceptional agent at Snellers. She supported us from arranging and conducting a virtual viewing and finally booking a property. Her professionalism, responsiveness and kind character shone throughout the whole process.Highly recommend Snellers for finding the perfect place

Alexandra · 10 January 2023 · Snellers Kingston Upon Thames

Agent replied · 9 January 2025

Dear Alexandra. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this with the Kingston Team and Hannah. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have had some really bad experiences trying to rent with estate agents, discriminating against me because of my circumstances. However when I went into Snellers Hampton, I spoke with Frank Taylor and he was amazing, instead of saying no, he said yes! He helped me to find a property and because this was my first time renting privately (and had absolutely no idea on what the hell I was doing!) he helped me every step of the way. The poor guy got bombarded with questions from me both on the phone and via email, however he was extremely helpful and polite throughout it all. I had a few dealings with others in the team too and they were all equally helpful. Thank you so much to Frank and the team, my child and I are now settled and looking forward to Christmas in our new home.PositiveProfessionalism

Nina · 25 October 2022 · Snellers Hampton

Agent replied · 15 June 2024

Dear Nina. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Over the last 18 month, Sneller’s have dealt with renting out my property and then selling it. Both were done without any fuss, finding great tenants initially and then a good purchase price for the property. Tom and Gary were both extremely helpful and dealt with any problems that arose quickly and with professionalism.

Emma · 25 October 2022 · Snellers Hampton

Agent replied · 24 October 2024

Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Jarrah · 24 October 2022 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Jarrah, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

ASHLEY · 24 October 2022 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Ashley, Thank you for leaving 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Rating only, no written review.

Claudia · 24 October 2022 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Claudia, I am concerned to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for you. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Hannah really helped with any queries I had and was really helpful in helping me secure my first rental property

Mahee · 24 October 2022 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Mahee, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Kingston office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

Reviews may appear on more than one platform.

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