Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you Taylor and team for helping us find the dream home for my parents. You were always available whenever we had any questions.
Dear Jess, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleVery efficient and generally pleasant experience from start to finish! Jessica from Hampton branch (London) in particular was very responsive, friendly and helpful - thank you Jessica!
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI am very pleased with the prompt and courteous interaction I have had with Jessica Woods, aided enthusiastically by her managers. Thank you! Jennie Alkawari
Dear Jennie , Thank you for your review, and mentioning your experience with Jessica in our Hampton Hill office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFinding a property to rent with Sophie Yeates and Gabriel Banner was easy and fast process. Professionalism and kindness in the highest level from everyone in the office. Thank you
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service from the team in the Hampton office. Efficient, responsive and on the ball! I know I'm in safe hands. Thanks Jess and the team.
Dear Ekta,Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe experience I have received from Gabe has been exceptional and has far exceeded any other agent that I have encountered recently . Went above and beyond by always keeping in touch even if just for a quick call to touch base or to let me know a new property was on the market or coming to market . Thanks Gabe .
Dear Katie, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGary, Taylor, Jess & Tom are first rate! They have been extremely professional throughout, their communication has been faultless and they have been an absolute pleasure to work with.
Dear Tara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleJess and her team are great! They helped us so much finding our place, always friendly and professional! I would definitely recommend!! All the best!
Dear Marco, Thank you for taking the time to leave a wonderful 5 star Google review. Jess and the team will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at Hampton Hill have been very proactive in striving to get viewers for my property. Very pleasant people to deal with.
Dear Pat, It’s great to hear that you have had a brilliant experience with our Snellers Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJessica has been really helpful whilst we’ve been looking for properties. She’s been informative and been able to provide information and help with all of our questions and concerns. She’s helped us have our offer accepted by working with us and the vendor.
Dear Niamh, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were very impressed with the general response/support received. Jess was particularly helpful with her help about possible rental suitability
Dear Angela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA friend and I recently secured a flat with the help of Jemma and Agnivesh. Agnivesh was really friendly and knowledgable when showing us around the property, and Jemma really helpful when going through the whole process. Would highly recommend!
Dear Adrian, Thank you for your kind comments regarding the Hampton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGabriel Banner at Snellers did a stirling job. He was always quick to come back to me and helped to secure a flat for me during difficult times. I thoroughly recommend their services and if you're going to use the Hampton Hill branch - ask for Gabriel!
Dear Finn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie and her team were very responsive and great at communicating. They found tenants within days of the flat going on the market and it was a smooth process from there
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI want to say a big Thank you to Sophie and Gabriel both have been fantastic! Gabriel and Sophie have been very quick to respond to queries and always go the extra mile to assist new landlords. Couldn't be happier with the service! Thank you.
Dear Parwana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers Hampton has been great. Been looking for a place for about 6 weeks spoke to snellers within a week I have the property I've been looking for. fantastic people to talk to and very kind. Thank you to everyone at snellers who helped me.
Dear Melvin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
3/5
GoogleWe had quite a short window to find a property, and were very impressed by how very helpful and supportive Snellers were. Though, consequently, we found out some information was withheld from us by Snellers, which would have made a massive difference to us financially if we had known! This is why I have reduced from 5 stars to 3. Not as trustworthy as we thought!! Be careful!!
Dear Eve, thank you for your kind words. However i am sorry to see your experience has not been what we would have hoped for. I have passed your comments onto the directors who will be in tough shortly. Kind Regards, Sarah Tranter, Customer Relations Team
1/5
GoogleTHE FAULTY TOWERS OF ESTATE AGENTS, BORRIS JOHNSON MUST BE WORKING HERE It’s a shambles! Snellers Hampton hill Positives truthfully none absolutely none Negatives -I specified an area , they keep recommending places out of that area. The hint guys is when someone specifies an area! -I asked for photos of a flat for sale on Hampton high street Both Jack and Jessica tried to upsell Other areas to me, ignored my email and didn’t send me the photos of the flat I was actually interested in. If you can’t listen and answer a question, go back to nursery and learn the basics again. -6 years ago when looking at rental Flats I emailed about renting a flat I had seen same branch, they send back a load flats for me. Wrong area And 80% over my budget. It’s seems like they just want your money and to feed you bull…… , If I want to be ripped Off and told A load bulloc.. i will look for the Tinder swindler! I thought this was a Estate agents! I will be avoiding Snellers like for life!
5/5
GoogleSophie, Jess and Gabriel have all been brilliant. Great communication with me, always updating me by phone without me having to chase. I have been given good constructive feedback and advice the whole way through. Gabriel secured a suitable tenant on the first day of back to back viewings. The transaction to move in has been seamless, with perfect contact and explanation from Gabriel.
Dear Annabelle, Thank you for your review regarding your experience with our Hampton Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleWe purchased a house through Snellers Hampton in October 2022 and had amazing service from Tom and Taylor throughout the purchase. They are very friendly, we would highly recommend! Thanks for all you help!
Dear Kalpesh, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Hampton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJessica's been a delight to work with and understood my requirements clearly. She was calm, collected and didnt rush viewing decisions whilst submitting as much information as possible to enable an effective decision. She relentlessly searched and provided various befitting options in an otherwise competitive lettings market. She remained supportive and presented more options when I couldnt find the right property for my requirements and I cant recommend her enough and wish her the very best in her assignments !
Dear Andy, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent advice, super swift marketing and multiple offers within a week. Huge thanks to Ross and Taylor for always answering our phone calls and always being there to help. Ross went above and beyond with the lead up to exchange and then completion. Couldn't recommend the service we had from the team at Snellers in Hampton Hill more highly.
Dear Emma, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAs prospective buyer we were more than delighted by Mr Tom Warrinton's help organising viewings and provided valuable infomation. He is perhaps one of your best agents, with a fantastic customer service attitude. Always patient with our many, many questions and clearly well informed about the property we viewed. Just wish all agents were as professional as Tom.
Dear Shoei, Thank you for your kind comments regarding Tom and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers has offered us a great service and have been quick and professional with their work. We would like to thank Gabriel for all his help in securing our property.
Dear Oli, Thank you for taking the time to leave a lovely review regarding Gab. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
