Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
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Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’m a leaseholder in a block or 7 flats in twickenham I live on the top floor and have a serious issues with leaking from the roof. My living room and 2 bedrooms had serious issues with damp and mould Shantelle from the block management team was so amazing with handling the issue with the roof and contractors to come in and get my flat looking brand new again amazing job thank you Shantelle.
5/5
GoogleAmira has been taking care of us as our property manager for a while now, outstanding service and support, that’s all I can say. Feel very lucky to have her over with us
1/5
GoogleSnellers are the block managers appointed by the freeholder of our eight flat building in Twickenham. We (leaseholder's association) have found Snellers to be non-responsive, evasive, slow and expensive: their charges accounted for 40% of the maintenance spend on our building. Hugely frustrated with their appalling service.
5/5
GoogleHi, I had deals with Jessica and she is nice, helpful, friendly person. Highly recommended
Dear Ksudzu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSnellers (in particular Tom and Claudia) were absolutely fantastic in pushing through our property purchase. They are both incredibly personable, readily available to answer questions, very responsive and helpful. We will absolutely be working with Snellers again in the future - thank you Tom and Claudia!
Dear Milly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers in Hampton Hill acted on our behalf to sell our family home in Hampton. As a listed building, there were some particularly difficult challenges along the way, and times of stress for us and the buyers, but the Snellers office- Tom and Claudia in particular- kept the buyers motivated and were always available to help and provided experienced advice whenever needed. I highly recommend Snellers and would like to thank Tom, Claudia and the team in Hampton Hill for all their help, hard work and knowledgeable support.
Dear Luis, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at Snellers were friendly, efficient and helpful, especially Claudia! I had a lengthy purchase with many legal formalities to overcome but Claudia was persistent and tireless in her quest to achieve my completion date for me. She was professional, available and efficient. An easy recommendation.
Dear Margaret, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great experience with Snellers Hampton, through the process of viewing and subsequently arranging to rent a new property with my partner. The branch manager Jessica Taylor was very helpful throughout, responded quickly to any questions we had, and dealt with the various administrative requirements efficiently. Would recommend!
Dear Matthew, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotOn our side....
Snellers letting department at Teddington have done a great job for us over 8 years. Attentive and great service.
Dear Mr Mitchell, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBailey Mansell was polite, swift to respond and efficient. In addition, our experience with both him and his colleagues throughout the term of our tenancy has been a highly positive one.
Dear Thora, We really appreciate you taking the time to leave such lovely comments about Bailey. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Hampton team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI had a blast experience with the…
I had a blast experience with the Sneller team during the renting process. They are such an excellent team, so welcoming and friendly.I appreciate Matthew Ross's receptivity and support during the process.I will happily recommend Snellers Estate Agency.
Dear Eugenia, Thank you for taking the time to leave a wonderful 5 star Google review. Matthew will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAmazing supportive team
Matthew was absolutely amazing. Really helpful booking viewings and taking in account our busy schedule. We felt really supported and constantly being updated during the selection and checks period. I would absolutely recommend this agency, Matthew was the one we spoke the most but everyone was very friendly and polite. Thank you very much for helping us find our new home
Dear Ana, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotAvoid Twickenham Snellers at all costs
Avoid Twickenham Snellers at all costs. We’re currently going through an end of tenancy dispute after only renting for 3 months. We had to end the tenancy early due to mould in the bedroom which was making us ill. We had spent a month sleeping in the lounge and they had no interest in sorting the mould, even though their expert said it was the worst he had seen and the wall needs rebuilding, they even had the cheek of saying that it will likely be an issue for the next tenant by Kieron. They don’t care at all about people! From day one it was a disaster. We turned up to a very dirty flat, storage cupboard full of boxes and many other items leftover from the previous tenant. We couldn’t move our own items in until a WEEK later than planned and I was called difficult by Kieron for insisting that the 20 large boxes be moved sooner and asked if some of the old furniture could be moved out. We were told we had the option of fully furnished or not but we had no idea what would stay and they had no idea as the previous tenant had vanished. Eventually we had no choice but to move in without the storage space which was really difficult. The inventory report for check-in, once we finally received it, listed the words grubby, dirty, dusty, scratches, mould, well over a hundred times and we sent numerous emails asking for things to be fixed, despite the flat being dirty upon our arrival they are now trying to take over £200 for a professional clean from us! We had no keys for our mailbox for weeks, they didn’t help us to sort this out at all, there happened to be a handyman in the building helping with a general issue who helped us out. We had to buy our own key to gain access to do a meter reading and we also had to get a extra front door keys made for ourselves and the agency as they only had one set. The curtains had mould on them, there was so much dust behind the radiators it was disgusting and we spent hours cleaning the walls which were covered in grime and marks plus scraping black grime off around the oven. Once the storage boxes were removed that then revealed a mouldy carpet and pipes and dirty walls which we scrubbed ourselves. As well as trying to get us to pay them for a professional clean they are also now trying to claim that we owe them£25 toward a cracked tile which is shown in the check in report, £25 for a loose kickboard..which was already loose when we arrived, £25 for scratches on the floor which is covered in marks which is mentioned in the check in, £25 for a greasy door when we moved in there was thick grease everywhere. It’s clear that they keep any money they take from tenants for processional cleans for themselves and do not pass the benefits of a clean on to the tenant. It was the worst 3 months of renting in London I’ve ever had after ten years with no experience like this before. They released us from the tenancy early with two months notice but due to sleeping in the living room to avoid the mould and them clearly having no interest in resolving the issue while we were there, we had no choice but to move out early. We’ve been out of the flat for over two months now and it feels like the nightmare with this company continues as they are dragging us into a tenancy dispute for the clean and ridiculous items they’re charging us for. The biggest regret was not turning around on day one and getting out of the tenancy then but as they well know it’s incredibly difficult to find a place to live and with a short turn around so we were stuck with this dirty mouldy flat! If you listen to one review let it be this one, Snellers are fraudulent liars, they will knowingly lie about damage and cleaning to take every penny they can from you and if you have the audacity to challenge them they will blame you and drain every ounce of spirit out of you by passing you around various staff who tell one conflicting lie after the other, to the extent that when Kieron was chasing us for a bill we had already paid I asked about the deposit return and the response was ‘not my problem’. An absolutely soulless company.
Dear Jo, I am concerned to read your comments and have passed them to the Area Director. I am sorry your experience with us has not been as we would have expected and someone shall be in touch. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic service
Fantastic service! Alex was always extremely helpful, polite and responsive.
Thank you for your wonderful review regarding Alex. Kind Regards, Sarah Tranter Customer Relations Team
1/5
GoogleRating only, no written review.
Dear Dan, I am sorry to read your 1 review. If you could provide us with more information at sarahtranter@customerrelationsteam.co.uk. I can look into this for further for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat sales people and quick to respond
Dear Chipo, It’s great to hear that you have had a brilliant experience with our Snellers Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAntonia was great . Knowledgeable and friendly!
Dear Aneeka, Thank you for your lovely words and for leaving a 5* review. Kind regards,Sarah Tranter, Customer Relations Team
5/5
GoogleMitchell dealt with my query quickly and professionally. Excellent service.
Dear Sophie, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Hampton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleAntonia was amazing, very welcoming and professional.
Dear Fady, Thank you for your great 5 star review, and mentioning your experience with Antonia in our Hampton office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks Antonia for an exceptional viewing! Super helpful and had answers to all our questions
Dear Benjamin, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleUse this agency two times, no problem at all, quick and reliable agents. Thank you for your service!
Dear Olga, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSophie was really helpful and prompt in dealing with an issue with our flat. 😊😊 …
Dear Josephine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service, they helped sell out property quickly and efficiently. Would recommend them if you are selling or buying in the local area.
Dear Jim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGabriel Banner is a credit to snellers very helpful and professional couldn’t have asked for a more attentive person to assist us. will certainly use snellers again Thanks Gabe.
Dear Lesley, Thank you for taking the time to leave a wonderful 5 star Google review. Gabriel will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
