Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,377 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

324

Reviews on Trustpilot

Business-wide

Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

We had support from Ruby Burridge from…

We had support from Ruby Burridge from the Hampton Office of Snellers Estate Agency in SW London.She was very helpful, articulate, on time and knowledgeable. Although the particular properties were not what we wanted, Ruby was very helpful.Five star review.

Michael · 25 October 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Michael, Thank you for your review, and mentioning your experience with Ruby. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

We currently have a property rented &…

We currently have a property rented & managed with Snellers Twickenham and Sophie who looks after us is great. The service is good and at this early stage we have no complaints - long may this continue.

Peter · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Excellent service and liaison by Sophie…eg

Excellent service and liaison by Sophie Sheppard who addressed my key concerns in ensuring that both landlord and tenant matters were dealt with promptly, diligently and that the property was safe and compliant at all times. Sophie is prompt and responsive with her communication and consistently provides good advice to aid any significant decisions about works or tenants needed at the property. Would highly recommend Snellers and Sophie if you’re looking for total peace of mind.

MP · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear MP, Thank you for your kind comments regarding Sophie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Snellers Teddington

I used Snellers Teddington 3 years ago to find a corporate tenant. The whole process was handled efficiently and I saw no reason to change agency when I was looking for a replacement tenant. The team had changed since 3 years ago and although it did not start too well, the team has come in trumps since. Josh is now my main contact. I find him friendly and responsive. Some remedial work was required between the tenancy and Josh was quick to set things in motion with the contractors with a very short turnaround. I should also mention Ayca who was involved in the process. Snellers Teddington strikes me as a good team of property professionals and I would have no hesitation in recommending the agency to potential clients.

BrigitteCustomer · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Brigitte, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Great Service

Amazing service from Bethany and the wider team. So responsive and efficient! My property is in safe hands.

Alex · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Alex, Thank you for your kind comments regarding Bethany and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Rating only, no written review.

이상훈 · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Thank you for taking the time to rate your service with our Kingston office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Claire · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Claire, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Eser · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Eser, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Inam · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Inam, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Tommie · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Tommie, Thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Many thanks to Robert Mumford for his great support not only in finding the right house, but also in handling our move. He was always approachable and extremely helpful, even with problems that had nothing to do with the rental. Gladly again!

Norbert · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Norbert, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Robert. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Alex Robins helped us and replied our questions timely manner.

Ali · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Ali, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rob at Snellers gave some great advice on property letting - would recommend

Ash · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Ash, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Hannah was absolutely fantastic. Very responsive, timely and lovely through the whole process of finding a new place.

George · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear George, Thank you for your great 5 star review, and mentioning your experience with Hannah in our Kingston office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Claudia at snellers has been extremely helpful with helping me find the right property for myself. A big thank you to her! Very kind and professional. I’d definitely be coming back in future.

Kristina · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Kristina, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The Snellers Kingston Team have been absolutely wonderful in my lettings search and many thanks to Matt who has consistently made the process smooth and feasible

Saidat · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Saidat, Thank you for your kind comments regarding Matt and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The problem was a leak in the bathroom of a flat on the first floor leading to the light in the bathroom in the flat below failing. Sophie Shepherd both dealt with the leak very promptly even though it was Christmas Eve. Sophie got landlord permission to take up tiles, arranged for a plumber to repair the leak and then arranged for an electrician to replace the bathroom light in the flat below. All of this was done whilst keeping me well informed of progress. This was essential as I have LPA for the owner and resident of the ground floor flat and who is a vulnerable adult.

John · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear John, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

This is the best letting experience I have so far! You can leave not only your properties but all the remaining hassles to them! They have the best team under Robert M and here my special thanks to Matthew R. Thanks all!

Arion · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Arion, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Massive thank you to Matthew, Alex and the team at Snellers helping us secure our new home. The team were very understanding of our situation and their willingness to assist was greatly appreciated. Thanks!

Todd · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Todd, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have recently let a flat through Snellers. I dealt with Matt Ross who I found very professional and knowledgeable. He helped me extensively throughout the process of my letting. I would thoroughly recommend.

Jay · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Jay,Thank you for taking the time to leave a wonderful 5 star Google review. Matt will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very happy with the service from Snellers. Matthew has been very helpful and responsive during property viewing and preparation of tenancy agreement. Would definitely recommend to others.

YW · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear YW Choy, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I would like to say that this property has a differentiated service. As a customer, I really felt that people care about my quest. Most agencies do not return or because I have difficulty in English (which is my case) they leave us "in the air" and do not care. But with THOMAS and the team in Kingston this experience was really positive and it is through people and companies like this that the world is better. All the best for all.

Allana · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Allana, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Snellers has been excellent in finding me a place to live in uni, Alex in particular has been an amazing agent who has gone the extra mile in getting me the perfect place that I cannot wait to move into! Thank you so much :)

Olive · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Olive , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Matt and Claudia are very helpful and accommodating. They guided us into getting our new place efficiently. Foysol, the property manager, has been accommodating with all our needs when we moved into the property. Overall, I am satisfied with their services.

Maria · 24 October 2023 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Maria, Thank you for taking the time to leave us a wonderful updated 5 star review. We are so pleased you are enjoying your experience with us! Matt and Claudia will be so thrilled to read your kind comments. Kind Regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

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