Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWe have rented a property from Snellers…
We have rented a property from Snellers for 2 years. Very happy with the service. Sophie Sheppard has been very helpful to us,kept communication clear and concise. Thank you Sophie and Snellers.
Dear Michal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotInitially Matt and now Sophie have made…
Initially Matt and now Sophie have made our experiences with Snellers first rate.They communicated very quickly and always respond quickly to our many questions!
Dear Tommy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotTenant review
Sophie has always been easy to contact and she’s always ready to answer queries and follow up on issues.
Dear Josefina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSnellers estate agents have been…
Snellers estate agents have been managing my property for approximately 5 years and the level of service has been amazing. When there was a major issue with my flat it was Sophie Sheppard who delivered what I can only describe as going above and beyond for me, dealing with incredibly incompetent people plus organising the insurance payments I can honestly say if it wasn’t for Sophie I don’t know what I would of done. I would highly recommend Snellers.
Dear Lesley, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotLandlord review
I’ve been using Snellers to manage my flat for a few years now. They’ve done a good job looking after my tenants, kept me informed of relevant issues and kept in regular contact. I’d like to thank Josh Moody for his diligence.
Dear Mary, Thank you for taking the time to leave a lovely review regarding Josh. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent Service
Very happy with the service I receive from Snellers in the full management of my flat in Strawberry Hill, Twickenham. The team, particularly Sophie and Josh are always available and efficient in helping to resolve any problems that crop up and in dealing with Letting renewal matters.
Dear Marilyn, Thank you for taking the time to leave a lovely review regarding Sophie and Josh. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSnellers have been great to work with
Snellers have been great to work with. Their property management team, including Sophie Sheppard, always works to sort any issues promptly.
Dear Justin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotHigh quality communications from…
High quality communications from Snellers gave me the reassurance my property was in good hands. Huge thanks to Sophie Sheppard!
Dear JaM Wagstaff, Thank you for your great review, and mentioning your experience with Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotAs a Landlord
As a Landlord, having worked with other agents and agencies in the past, I am pleased to say that working with Snellers and Sophie Sheppard has been such a positive experience. Sophie is easily contactable, always replies in a timely fashion and is hardworking and professional in maintaining an excellent service for all parties involved in the rental. I would be very happy to recommend her services.
Dear RGRG , Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat
Sophie has been extremely helpful throughout our tenancy and has always been easy to contact.
Dear Liam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotI have dealt with Snellers for the leasing of my flat
I have dealt with Snellers for the leasing of my flat for a number of years. They have always been very good in coming back to me in good timescales and in getting work sorted out. I would highly recommend dealing with Sophie Shepperd on the property mgmt side, Agy Foolchand and Kieron Melly on Lettings and the lovely Martin English on the sales side.
Dear Sharon, Thank you for taking the time to leave a lovely review regarding Sophie, Agy, Kieron and Martin. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHats off to the Lettings team
I have been using their services to let my property for the past 2 years. Sophie and her team continue to excel, providing an exceptional client experience.Sophie and Jess have never failed in their patience, diligence and courtesy to me. Having been a novice to lettings, I found both Sophie and Jess to be completely reassuring in their calm, friendly approach - and all round expertise. They are very easy to communicate with, and they have always responded to my queries and concerns the same day (be it phone or via email).I have no reservations about using Snellers and know that my property is in the best of hands. Well done Sophie, Jess and team for your exceptional service that has far exceeded that of your local competitors (in my experience).
Dear Mendoza, Thank you for taking the time to leave a lovely review regarding Sophie and Jess. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotEasy life
I let a flat in Teddington, through Snellers Estate Agents. I have found them to be quick to find new tenants and always happy to advise/discuss what improvements can be made to the flat to make it more attractive.In addition to the speed of reletting, the team (Holly in particular) has been great co-ordinating multiple fixes at my flat and keeping everyone up to date with progress and feedback. It has made my life a lot easier.
Dear Jo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie manages my property for me
Sophie manages my property for me; she is extremely responsive and courteous. I trust her advice and counsel explicitly, especially as I live abroad and rely on her to provide updates and management of my property.
Dear Sophie, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard Hampton Hill
Sophie is so helpful and since she has taken over my maintenance for our house shes so efficient friendly and incredibly helpful. She is definitely 5 star materiel and a credit to any company.thanksTina Gray
Dear Tina, Thank you for taking the time to leave such a greatreview, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExceptional B2B and domestic service provider
As a director of professional property service provider, I have found Snellers estate agents to be exceptional in their business to business dealings. This is due to their professional and experienced staff such as Sophie Shephard that they enjoy an upward graph of success in both domestic and business sector. We aim to continue our business relation with this 5 star company in future.
Dear GMG LTD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI've worked with Snellers for almost 7…
I've worked with Snellers for almost 7 years now and have always found the team in Twickenham hugely supportive and responsive. Big thanks to all of the team - but especially to Sophie Sheppard who has been picking up lots of fixes and works in the past few months ... its a big team effort
Dear Fiona, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIncredible Property Management Service
I deal with Anna Harrison, one of the Property Management Directors at Snellers for our rental properties. She is incredibly knowledgeable, helpful, friendly and so reliable when it comes to dealing with our property maintenance issues and renewals. I would highly recommend her to anyone thinking of renting out their properties.
Dear Julia, Thank you for taking the time to leave a lovely review regarding Anna. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGeorgina has a very professional and yet friendly approach to looking after her clients' interests at Snellers in Teddington.
5/5
TrustpilotProperty Visit
When Sophie visited our property she was extremely polite and friendly. She listened very attentively to any concerns that we had and actioned them straight away. I found her very professional and approachable.
Dear Sarah, Thank you for your kind comments regarding Sophie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie at snellers is amazing
Sophie at snellers is amazing, keeping us updated and is so prompt with what ever we need! If Sophie is dealing with you at snellers I can promise you will be in good hands.
Dear Marc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotService
Sophie Sheppard, has been very efficient with her replies and communication with our landlord. She has been able to come up with solutions very quickly and effectively. Very happy overall!
Dear Cerys, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service!
I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!
Dear Sue, Thank you for your kind comments regarding Foysol and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProperty management
Sophie Sheppard has been managing works on my property and she has been very efficient and helpful. Thanks
Dear Alan, Thank you for your review, and mentioning your experience with Sophie. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
