Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRuby was very professional and let me look at properties with out any hard sell that you sometimes experience with estate agents, which is a plus for Snellers.
Dear Mark, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you so much for helping us with getting our offer accepted. Throughout the process, Anthony, Ross and Taylor were very helpful and professional. We look forward to working with Snellers to complete our sale. THANK YOU!
Dear Lakmini, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCouldn’t have had a better experience with Snellers. Anthony was the best agent I’ve ever encountered and has gone above and beyond for us. Would recommend Snellers to anyone; an absolutely incredible Agents.
Dear J Stride, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommend Snellers Hampton Hill. They were really proactive contacting us about new properties and great at communicating between parties. We hit a roadblock when several new offers came in after we had an offer accepted, and Snellers initiated a process which meant we got another chance to bid that was fair to all parties. The outcome was that we didn't lose the property which was a huge relief. All in all a positive experience with highly professional and proactive agents.
Dear Stephanie, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton Hill office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAnthony went above and beyond to assist me in finding the perfect property. His knowledge of the local area and the housing market was impressive. He took the time to truly understand my requirements and preferences, ensuring that the properties he showed me aligned perfectly with what I was looking for. I couldn't be happier with their service, and I highly recommend Snellers in Hampton, with a special shout-out to Anthony, to anyone in need of a top-notch sales estate agent in the area. Thank you for your outstanding service!
Dear Ian, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe service I’ve received from Snellers has been outstanding. From the outset, be it my initial contact with Anthony through the valuation process, or subsequent communication with Ross, Ruby or Taylor, I was consistently updated with progress and never had to question any part of it. The team know their clientele in depth, and attracted prospective buyers who were suited to the purchase of my property promptly and efficiently. This is a great team at Hampton Hill who work well together and nothing is ever too much trouble; a vast difference from certain other agents who function like a machine, and who have more interest in huge databases and talking about nothing other than the size of their business, rather than building a strong rapport with their clients; putting them at the heart of everything they do, which is what Anthony and his team strive to do. This was the reason I chose to work with this team, and wouldn’t hesitate to do so again. Thankyou for all your hard work.
Dear Ilse, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRuby Burridge was delightful showing me round a property in Windmill Road. She completely got my situation she didn’t rush me or give me a story she was not pushy in any way just very helpful and natural in her approach. I hope she can find me the type of property I need. I would recommend her to anyone looking in Hampton Hill.
Dear Diana, We really appreciate you taking the time to leave such lovely comments about Ruby. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotProfessional and efficient service
Snellers in Hampton Hill are like a breath of fresh air in this pessimistic time that we find ourselves living in.It has been a pleasant surprise how fast things have moved since our initial discussion and we have nothing but sincere appreciation for the professional service we are continuing to receive. I would not hesitate to recommend the services offered by Snellers and offer my own sincere gratitude and thanks. Well done!
Dear Linda, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard - great service
Excellent, responsive service from Sophie. Makes renting my property stress free.Dave Tozer
Dear Dave, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMy property Manager Stephanie Sheppard…
My property Manager Stephanie Sheppard deserves a lot of praise. I can rely on her to keep me informed and updated on any developments concerning my property.If work needs to be done she will not only advise me but also update me on progress. Thank you Stephanie
Dear Colin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotJosh Moody continues to be efficient…
Josh Moody continues to be efficient and professional.
Dear Judith, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMs. Sophie Sheppard is an exemplary Property Manager.
I hold Snellers Estate Agents in Twickenham in the highest regard. My interactions with Sophie Sheppard have been unparalleled. A year ago, I solicited their services to secure a rental property that perfectly met our criteria. Since then, Ms. Sophie Sheppard has consistently ensured the maintenance of the property and the optimal functionality of all amenities. It is with pleasure that I acknowledge our intent to continue our relationship with Snellers for any future housing requirements.
Dear Mian, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Twickenham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotKieron Melly
I have had Kieron as my main contact at Snellers Twickenham for the last few years with regard to renting out a couple of houses and he has always been fantastic to deal with…efficient, friendly and thoughtful. But recently he has surpassed himself. I had a very difficult issue with one of my houses to solve. He came up with a fantastic solution to unlock the problem and then followed it through all the stages needed to get it to a resolution. I was so impressed with his whole process and it got me out of a difficult situation with everyone happy with the end result. Thanks Kieron I really appreciate all your help and expertise. It was a 5 star service in every sense of the word.
Dear M Allen, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI have rented a house through Snellers…
I have rented a house through Snellers Estate Agents for the past 6 months and have recently had my 6 months inspection visit. This inspection was carried out by Sophie Shepherd Senior property manager at Snellers. Sophie was a pleasure to deal with, her professional, approachable and pleasant manner was a breath of fresh air and Sophie listen to any concerns i might have and assured me these details will be passed on to the landlord. 5 STAR service Thanks
Dear Sue, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe have used Snellers for more then 5…
We have used Snellers for more then 5 years now and their performance has been much better than our previous agent who we had since 20 years. Very pleased and Sophie Sheppard handles our relationship very well; good and timely communication and focussed on the issues - for us as the landlord and the tenants. Thanks v much. Terry McCallion
Dear Terry, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotVery helpful with property maintenance…
Very helpful with property maintenance issues.
Dear Louise, Thank you for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard always responds quickly…
Sophie Sheppard always responds quickly and efficiently - great service.
Dear Martin, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotGreat Help
Both your staff member Foysol Ahmed and the plumbers that were sent to assist were friendly and helpful and our issue has been resolved. I'd like to thank Foysol and the team for their help with this.
Dear Spencer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI am buying a flat via Snellers and…
I am buying a flat via Snellers and have been dealing with James Roberts who has been friendly, efficient and helpful. Would recommend.
Dear Clare, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI44 Trematon Place …
I had previously delegated Snellers purely arranging suitable tenants & managing the finances of my Flat in TeddingtonDue my advancing age, recently decided to ask them to handle the fully management of the property.To date ,Josh Moody & Holly Mangot have more than adequately fulfilled this task.John McCready
Dear John, Thank you for taking the time to leave a lovely review regarding Josh and Holly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotMy property is currently managed by…Holly Maingot
My property is currently managed by Holly Maingot of Snellers Twickenham office. I couldn't be more pleased with the service. Holly is always polite and very professional. She advises me promptly of any maintenance issues that need tending to, and she keeps me informed when the work has been completed
Dear Colin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotShaun Brayshaw
I've been using Snellers for many years to manage my rented property and Shaun makes things easy with fantastic communication, letting me know of any issues and what options I have. It's communication that's key and Shaun exceeds expectations.
Thank you for taking the time to leave a lovely review regarding Shaun. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie s
Sophie sWe had an issue with the central heating she made the necessary phone calls , making sure the issue is sorted, she got the plumbing company to carry out the work within a day. She is amazing and big thank you from me and my family.
Dear Mohamed, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard
I’ve been working with Sophie Sheppard who is senior property manager at Snellers, when renting out a couple of my houses recently. She has always proved to be efficient, proactive and helpful. It’s been a real pleasure and comfort to have her as my point of contact, especially when things need sorting out! 5 star service all round. Thanks Sophie.
Dear M Allen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
