Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMany thanks to Matt at Snellers. He was most helpful, patient and empathetic. All of the admin ran smoothly. Matt was very efficient and kind with returning phone calls and emails.
Amy · 28 November 2023 · Snellers Kingston Upon Thames
Agent replied · 23 October 2024
Dear Amy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe recently let our property through Snellers. Rob and his team were excellent from start to finish. The process was smooth, communication prompt and we felt continually supported. We are really grateful for all the work that went into letting our property. Thank you!
Anna · 28 November 2023 · Snellers Kingston Upon Thames
Agent replied · 23 October 2024
Dear Anna, Thank you for your kind comments regarding Rob and his team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotDealing with Sophie has always been a…
Dealing with Sophie has always been a pleasure, she's always very approachable and professional
Gloria · 27 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Gloria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotGreat customer service
Everytime I call the office there is Pfizer who is always willing to assist and give a ear to my feedback or challenges. Sophie who came around for property inspector was also kind and cooperative. You'll have great staff members
Sanfia · 24 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Sanfia, Thank you for taking the time to leave us a review and for your kind comments regarding the team. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotOutstanding
My first year as a landlord has been went realy well the snellers team are profesinal, and on the ball all of them,And thanks to sophie sheperd for her quick replyes sorting out anything that comes up.
David · 24 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotVery happy with the service from Holly…
Very happy with the service from Holly Maingot and Sophie Sheppard today - helped me with providing all the relevant information I needed.
Maureen · 24 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Maureen, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Sophie Sheppard
Sophie Sheppard has recently taken over our property management and has been proactive in her approach providing great service. Thank you Sophie great job
Mark · 24 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Mark, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotWelcome back Holly Maingot!
I am very happy to welcome back Holly Maingot to the Snellers team in Teddington. She has been missed whilst on maternity leave. Holly has always provided an excellent service to me as a tenant, working hard to ensure the issues that have come up from time to time have been dealt with professionally, timely, and always following through to make sure I am satisfied with the outcome. It is great to have her looking after things again.
Gavin · 23 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Gavin, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGood performance all round !
Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.
Monica · 23 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Monica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Sophie for all your help
Thank you Sophie for all your help, great support
Tom · 23 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSophie is a very good at her job and…
Sophie is a very good at her job and very focused on finding a solution to any problems that we may have. A credit to Snellers
Graham · 23 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Graham, It’s great to hear that you have had a brilliant experience with Sophie. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI want to praise Sophie Sheppard for…
I want to praise Sophie Sheppard for looking after us. She is extremely professional and friendly.
Enrico · 23 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Enrico, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for your continued great service…
Thanks for your continued great service Sophie Sheppard.
Neil · 22 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Neil, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotA* Service from Sophie Sheppard at Snellers
We have been looked after by Sophie Sheppard for a few years now and we cannot give a single negative.Sophie has always dealt with any problems very professionally and gets the job done.Sophie is a pleaser to deal with and it is so reassuring we have her as a point of contact.Snellers and ourselves are lucky to have her so thank you Sophie for all your hard work.
Lisa · 21 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Lisa, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Sophie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic service from Sophie Sheppard
We’ve received great service from Sophie Sheppard - she’s attended to all our queries / requests for the property and has been great at communicating with our landlord on our behalf. Sophie and Snellers as a whole deserve five stars, they’re an excellent team!
Sara · 21 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Sara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotSnellers
Snellers, particularly Sophie Sheppard with whom I have been dealing, have looked after any issues raised, either by my tenants or by myself, professionally and quickly and provided a really good support service. Many thanks.
Maggi · 21 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Maggi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Trustpilotgood service
fast response with Sophie Sheppardunderstood issue with house we rented and helped us to move in
Berkay · 20 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Berkay, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to thank you for Sophie…
I would like to thank you for Sophie Sheppard‘s interest and smiling face.
Esra · 20 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Esra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management from Holly
The property manager Holly Maingot is exceptional at what she does. She went above and beyond to listen to our concerns as tenants and acted promptly. She has been communicating every next step throughout the whole process, as well as working hard to grant us the best outcome. After some work was done at the property, Holly ensured that it was done to a high standard by going herself and checking everything. We want to thank Holly for making us feel heard as tenants, which can be difficult with other agencies, as proven with some experiences we have had in the past. We also want to thank her for making everything so straightforward and easy by taking care of everything. We haven't had to phone Holly once to ask for updates and that's a testament to her professionalism.
Hind · 19 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Hind Djebbar, Thank you for your kind comments regarding Holly and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient
Shaun and Jessica had managed to find us tenants for our property very quickly and the whole process went smoothly. The property is being managed very well.
Trevor · 19 November 2023 · Snellers Kingston Upon Thames
Agent replied · 15 June 2024
Dear Trevor, Thank you for taking the time to leave a lovely review regarding Shaun and Jessica. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service and very professional!!
Anjali · 18 November 2023 · Snellers Hampton
Agent replied · 15 June 2024
Dear Anjali, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleJessica was super helpful!
Fahad · 18 November 2023 · Snellers Hampton
Agent replied · 15 June 2024
Dear Fahad, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and do not hesitate to contact us again. Kind regards,Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleExceptionally responsive and accommodating! Thank you, Jessica!
Kaitak · 18 November 2023 · Snellers Hampton
Agent replied · 15 June 2024
Dear Kaitak Ng, We really appreciate you taking the time to leave such lovely comments about Jessica. They will be so pleased to read your review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEthan from the lettings team has gone above and beyond in helping me with my search. Couldn’t recommend him more!
Neena · 18 November 2023 · Snellers Hampton
Agent replied · 15 June 2024
Dear Neena, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
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