How many reviews does Snellers have?

Snellers has 1,377 reviews across its three offices, rated 4.7 out of 5 overall: 1,048 on Google, 5 on Yell, 324 on Trustpilot. Company-wide Trustpilot reviews for Snellers are counted once, not once per office.

Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

Q: Where are the Snellers offices?

The three Snellers offices, by town. Hampton: 197 / 201 High Street, Hill, Hampton, TW12 1NL. Kingston Upon Thames: 17-21 Richmond Road, Kingston Upon Thames, KT2 5BW. Teddington: 74 Broad Street, Teddington, TW11 8QX.

4.7

★★★★★ Excellent

1,377 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.

4.8 / 5

1,048

Reviews on Google

All 3 offices

3.2 / 5

Reviews on Yell

All 3 offices

324

Reviews on Trustpilot

Business-wide

Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

James was very helpful in showing us a property. He was on time, clear and informative about the property. He wasn’t pushy. Very professional. Moreover, he went above and beyond by returning to the property and retrieving my hat which I had accidentally left at property and returning it to me! What a star. Thank you James.

Charlotte · 16 February 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Charlotte, Thank you for taking the time to leave a wonderful 5* review. James will be thrilled to read your kind comments. Kind regards, Asma , Customer Relations Team.

5/5

Google

It’s been a pleasure dealing with Ross so far. He’s extremely polite and easy to work with. He even went out of his way to help us get a cleaner to prep our house ready for photos, as ours was away over Christmas.

Oliver · 16 February 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Oliver, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ross. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.

5/5

Google

First of all would like to thank Jessica for helping me with getting my first official flat! She has been very supportive throughout the whole process. Would highly recommend going with Snellers agency as they’re professional at what they do and they have a very kind and supportive team! I’m happy that I chose Snellers overall!!!

Deividas · 16 February 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Deividas, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Taylor Harris has provided exceptional service. As a first-time buyer, I greatly appreciated his patience, guidance, and non-pushy approach. Taylor took the time to answer my questions, advise me on the home-buying process, and updates me regularly. His dedication and commitment to providing a positive experience were evident and I would highly recommend him to anyone seeking a professional and considerate estate agent. If you go through this branch do ask Taylor to deal with you, really nice guy!

Raby · 16 February 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Raby, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

1/5

Trustpilot

Unethical

I genuinely hope my experience will serve as a cautionary tale for anyone thinking of buying a house through Snellers Twickenham. I will only give you facts and let you decide whether to trust them.We put an offer down on what we thought would be our forever home. It would be a stretch to start but we could make it work. Kris told us the owner liked our offer but would ideally want a little more.We did the numbers again and upped our offer, but having been burned before, our condition was that it be taken from the market. Our offer was accepted. We were ecstatic. Our kids were overjoyed.A day later, we noticed the house was still listed as on the market. When we queried this, Snellers ignored our condition and told us they were still having viewings until we show we have booked a survey. We booked a survey. Then they told us they will continue the viewings until we get financing in order and book a valuation. We did so.They got no new offers that weekend, but the house was still not marked sold STC. We queried this again, and were told we need to show we engaged a conveyancer. We did. This game continued for weeks, but Snellers told us "hand on heart" they are no longer taking viewings or marketing the property. We relaxed. Survey was done and paid for. Searches too. Valuation was done. Financing arranged.The patient buyers of our home also did their searches and surveys. They were excited too.This morning Kris told us we were gazumped. He didn't even tell us by how much or give us an option to up our offer. So they were still marketing the property. They were still chasing new offers after all. They lied.My wife is devastated. My daughter cried. Kris is happy.

Mr · 2 February 2024 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Mr P, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Bethany in property management has…

Bethany in property management has looked after our rental properties for a number of years. She is incredibly proactive, responsive, patient and nothing is too much trouble for her. Not only is she incredibly efficient but she also has a lovely way of dealing with her clients.

Emma · 1 February 2024 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Emma, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Rating only, no written review.

Janet · 27 January 2024 · Snellers Kingston Upon Thames