Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlie was very helpful and efficient with our flat rental process. He was always reachable, approachable and made it a quick and easy process! Highly reccomend him as an agent to find your home! Especially if you need a quick turnaround!
Dear Daisy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI highly recommend Sellers team who assisted us in purchasing our new home, especially Ruby . Their efficiency, prompt communication, and responsiveness truly stood out. They consistently answered our phone calls and ensured quick communication throughout the entire process, making it a smooth and stress-free experience. Thanks to their exceptional service, I've decided to entrust them with selling my property as well. I'm optimistic that their outstanding service will extend to the selling side too.
Dear Imran, We really appreciate you taking the time to leave such lovely comments about Ruby. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotGreat job
Zara has been really helpful, very pleasant to deal with and has made this a smooth experience for us.
Dear Subhash, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotMany thanks, Zara Choudhry.
Zara Choudhry is a very good tenancy management officer. She has been friendly, professional and responsible.She has resolved my tenancy issue quickly and effectively. I am grateful for her help. I hope everything goes well with her.
Dear Carolyn, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotReview - Snellers Teddington
Zara Choudhry has been exceptional in helping us with getting our contract amended while helping clarifying any questions that we had in terms of deposits and next steps.She’s knowledgable, patient and really keen to understand your needs first.
Dear Samratjit, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ahmad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatthew was extremely helpful throughout the whole process. He had quick responses and kept me consistently updated with progress. Thank you.
Dear Lena, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRoman from Kingston branch have been great, communicated well throughout our search and scheduled appointments to accommodate our availability.
Dear Rajesh Shinde Thank you for leaving a 5 star Google review. Kind regards, Snellers, Customer Relations Team
5/5
GoogleRomanlydon is a Very friendly and hardworking person. He ensure that the customers are happy and communicate with customers to ensure they get the best property as per their requirement. He is a great asset to Snellers.
Dear Shivansh, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatt was very friendly and helpful from start to finish. We viewed the property and after we put an offer, he explained clearly what to do next, what to expect etc., Yesterday we signed the tenancy agreement and now we have nothing to worry about until our moving day! If anyone looking to rent around Kingston, definitely contact him :) !
Dear Ellie, Thank you for leaving a wonderful 5 star Google review for Matt. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlex Robins from Snellers Kingston office has been fantastic in helping me secure a new tenancy and in dealing with any difficulties arising. I found him proactive, responsive and easy to communicate with. Thank you Alex 😊 …
Dear Philippa, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Kingston office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleA great experience with Snellers! A big thank you to Roman for helping me to find a flat in a dream location. I have been contacted by a number of agents during the last few weeks for my property search but i'm very glad Roman and the team at Snellers reached out with a personable and friendly service, every team member i've spoken with has gone above and beyond i understand why they are so well reviewed here! Thanks again Roman for all your work to get this over the line.
Dear Ross, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Customer Relations Team
5/5
GoogleRenting through Snellers was a nice experience. They are a group of professional people who dealt with everything meticulously and smoothly. Matt has been a wonderful person who assisted me throughout the whole process with due diligence. I hope everything will remain wonderful in future through the course of my renting.
Dear Muhammad, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAlex Robins was absolutely wonderful! He was super helpful in my quest to stay within the Kingston area and provided a Stirling service. It was a pleasure to deal with such a lovely, helpful and professional person. I am now in the process of signing my tenancy agreement thanks to all the help and support I received from Alex. Happy to recommend him and Snellers Kingston to all.
Dear Helena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMr Lawrance provided fast response, friendly and highly professional! Recommend! Thank you!
1/5
GoogleTerrible customer service by Sharon, ignoring my phone calls and not calling back. It's as if they don't want my business.
Dear Moris, I have spoken with Sharon and can confirm we received your telephone message 2 working days ago and it has been passed to the agent dealing with the matter. Unfortunately they have been incredibly busy but will come back to you in due course. If you require anything in the meantime, please call our office on 020 8977 2204. Kind Regards,
1/5
GoogleSneller are our management company. Six months after a roof leak was reported, it is still not fixed and water continues to come through our ceiling.
1/5
TrustpilotDo not trust Snellers agency
Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.
Dear Kat, I am sorry to read your 1* review. I am unable to locate you on our database from your Trustpilot username. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
1/5
TrustpilotDo not trust Snellers agency
Do not trust Snellers agency in Twickenham. Their reviews are fake, and they force you to write a nice review. Once you pay the money, they disappear. They advertised the place I rented from them saying that is quiet. Loud doors (without springs) banging all the times, daily construction noise and another neighbour bullying and stalking me. Everyone in the shared staircase do as they please with no CCTV and rules. Bad stench in the common staircase. They did nothing - apart from sending me several emails involving several different people from the agency t o confuse me. They destroyed my life. Snellers bully me until this day, completely clueless, ask you for money that you already paid and continue to harass you day by day by different people. Do not rent from them particularly if you are a for ei gner. Update 1 - Sarah reply is no use like the whole lot of the. Usual excuse. Am a long suffering customer of Snellers - never again. Complete rip-off. Update 2 - Snellers now continue to blackmail me until today and want my personal details or my review will be taken down. Just in case anyone is doubting, in one year I rented from Snellers I spoke to at least 20 different people. Snellers have been trying to get me evicted illegally. It is a bad triangle between landlord, agency and park management taking side of the neighbours - they all blame each other. You won't believe this but they even blocked a window in the shared stairwell permanently. Worse landlord I ever had in SNELLERS.
Dear Kat, I am sorry to read your 1* review. I am unable to locate you on our database from your Trustpilot username. If you could provide us with more information at customerrelations@snellers.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Giovanni, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleRating only, no written review.
Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team.
5/5
GooglePrompt and fast in responding and follow up with my needs. Charlie has been very helpful!
Dear Jacqueline, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJust wanted to comment on our experience with Snellers and in particular Ruby. From start to finish she was approachable, highly knowledgeable and provided valuable insights. Thanks again
Dear Nick, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGoing through process of renting a property with this estate agent. Charlie has been amazing , very helpful and informative, polite and friendly and has made the proscess a breeze. Highly recomend
Dear Kelly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
