Trusted Agent profile
★★★★★
1,377 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,377 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
324
Reviews on Trustpilot
Business-wide
Snellers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRuby has been friendly, helpful, encouraging and efficient throughout the whole process. It has been a pleasure to have her working on my behalf.
Dear Sophia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCharlie has been absolutely incredible from start to finish. Any question I had was answered easily, all the paperwork was delivered to me quickly, and all of it was done with excellent customer service. Hands down the best experience i’ve had.
Dear Tom, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlie. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service from start to finish. Their Director Anthony and our sales lead Ruby were extremely responsive and professional; especially when our sale had a few hiccups. I highly rate this team.
Dear Tom, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI am writing to express my utmost satisfaction with the exceptional support provided by Charlie Southall at Snellers Hampton Hill during my recent property search.Throughout the entire process, Charlie exhibited exemplary communication skills, promptly responding to my inquiries. Thank you.
Dear Gehan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRuby was very helpful and knowledgeable when helping us to find our dream home in Hampton. She has made what can be a stressful experience a lot easier. Thanks for all your help!
Dear Jack, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCouple of weeks been stressing to rent a house. Ashle was so amazing trying to find me the best of the best deal. Been on it every day. Use to check on me every single time discuss about the property. Thank you for all the help and support and hard work you showed Ashle. Big shout out to you. Keep providing good service
Dear Velloy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
4/5
GoogleMoving house can be a daunting experience, especially for a large family with grown-up children attending different schools. During our search for a property, we registered with a few local estate agencies, including Snellers. The estate agents arranged several viewings for us; however, the identified houses were either far from the children’s schools, had high rents, or were uninhabitable. Very soon, an impression was created about us that we were too demanding, and most of the estate agents stopped offering us viewings. Jessica Taylor from Snellers arranged a few properties for us to view; however, they did not meet our needs. Instead of giving up on us like the other estate agents, Jessica sat down with us to better understand our needs. She asked about my family members and the locations of the children’s schools so that she could tailor the search for properties for us in the future. Although we are still looking for a property, we feel that Jessica went the extra mile with us to better understand our family's needs regarding property. She regularly shares information about the properties available in the market and calls us to get updates about our property search.
Dear Sami, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFor the searching process these guys are excellent. Charlie was helping me find places and was extremely proactive, always offering new lets he thought I would like. He was also very easy to contact and always had time for our questions. Very personable service, would recommend!
Dear Alex, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGreat service and support from Snellers in securing our new property. Charlie Southall was great from the outset, clear precise and very professional, always responsive and tended to all our needs. Great receiving excellent customer service that Charlie demonstrated, top guy!
Dear Jagz, Thank you for the 4* Google Review and for taking the time to share your feedback. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI'd like to highlight the excellent work that Ashleigh did with regards to finding a property for us. She stayed on top of the game, understood our requirements, presented us with multiple options considering our need in mind. She's an amazing person to work with. Once again Thank you for your help Ashleigh.
Dear Prince, We really appreciate you taking the time to leave such lovely comments about Ashleigh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI certainly had a fantastic experience, no delays, the agent who served me, Ashleigh, was of great assistance. It being my first time to view a property in this country, she really took her time to explain to me clearly how the whole process works out, and she was able to answer all the questions and concerns that I had. I received an excellent service.
Dear Misheck, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI appointed Snellers Hampton Hill to find tenants for my rental flat in East Molesey and have been very happy with their services. Charlie did an excellent job finding me good tenants within a couple of days of the advert going live, and he has been very helpful and responsive throughout the process. I would highly recommend Snellers to other landlords who are looking to find nice, reliable tenants. From my experience they are the best local estate agent for lettings.
Dear Clara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had a very positive experience with Snellers, for both buying and selling. The sales team, particularly Taylor, was exceptionally helpful throughout the process. Taylor's approachability and dedication were evident as he made every effort to sell the house. He actively engaged with potential buyers and demonstrated a genuine effort to personalise their experience. He took the time to understand their preferences and needs, tailoring his approach to ensure a more meaningful interaction. Overall, it was a great experience, and I highly recommend their services.
Dear Imran, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Taylor, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotGreat support for tentants
As tenants, it can often be a challenge to be heard and supported, either by Landlords or Managing Agents. Shaun Brayshaw at Snellers has been superb in taking care of us. He goes above and beyond to ensure that our concerns and needs are addressed. Shaun facilitated an emergency boiler replacement right before a bank holiday too.
Dear Shaun, Thank you for taking the time to leave a wonderful 5* review. Shaun will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSpecial thanks to Matthew! Dedicated to solve my request in full. Great job! Keep doing so professional!
Dear Venelin, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIm a uni student looking a places to stay I worked with Roman to find me a suitable place he was really informative as well as very polite and helpful. I’d recommend working with Roman L.
Dear Gurkamal, Thank you for your kind comments regarding Roman and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleOne of the best experiences I've had when it comes to dealing with rental properties. Always ask for matt. And your day will be alot better. Thank you!
Dear Mohammed, We really appreciate you taking the time to leave such lovely comments about Matt. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
Google10/10 service and the customer service was very quick and honest would definitely recommend using Snellers and having Matthew Ross help you out as he’s helped me and my friends find a house in no time
Dear Junair, It’s great to hear that you have had a brilliant experience with our Kingston office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAaron Fakolujo gave me the most valuable advice and genuinely had my best interest at heart in my search for a property to purchase in Kingston. It can be quite difficult to make sense of all the information (or misinformation!) one receives. Smellers will take the time to explain everything clearly. I don’t think I have felt the need to write a recommendation before but Aaron delivered a service way above my expectations. Thank you so much.
Dear Laurence, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHaving been a landlord for over 40 years and having used many multiple lettings agents, I have very rarely come across such a personable, friendly, accomodating, honest, pro-active and professional and generally lovely chap as Aaron Fakolujo, Director. If only all lettings agents where like him! I highly recommend Snellers as you are in good hands with Aaron.
Dear P A, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
GoogleGood communication and helpful to achieve an appreciated results for the tenant & landlord. Matthew Ross's support goes beyond just securing a deal which continue to efficient response to needs and queries. Also thanks to his team Roman Lydon who helped along swiftly as well. Thanks a lot!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMatt Ross has been one of the most kindest, genuine and admirable people I have ever had the pleasure of talking to. The help and support he has provided for me has been outstanding, I couldn’t have got through this tough time without his support, honestly and constant encouragement. From his genuine and kind words during our first phone call, to clearly explaining the next steps to take throughout the paperwork process. I can not recommend him enough, he has been a true saint.
Dear Jake, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI thank Charlie to share as many options for rental in my affordable range. Good response time!
Dear Anjali, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSnellers Estate Agents - Hampton Hill, were fabulous in helping me progress my search for a letting. Charlie Southall was especially helpful both through the research and viewing stages. Can't recommend enough.
Dear Jason, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Hampton has the most, with 969 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 636.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
