Trusted Agent profile

Snellers estate agents in Hampton, Kingston Upon Thames and Teddington

4.7

★★★★★ Excellent

1,378 reviews across 3 offices and 3 platforms

Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

1,048

Reviews on Google

All 3 offices

Yell logo

3.2 / 5

5

Reviews on Yell

All 3 offices

Trustpilot logo

325

Reviews on Trustpilot

Business-wide

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Our offices

Snellers's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Snellers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have been looking for a property for two months, but with Snellers was quite quick compared to other estate agencies. I had the pleasure to liase with Charlie Southall to look for a property to rent and it made it quick and smooth transition to find it. Charlie was very quick, patient and clear to communicate with and answered all the questions asked. The thing that stood out more was the assertiveness and the patience to communicated with me as I work long hours and it's hard to reach me. Thank you so much. I highly recommed Charlie Southall to anyone in need for rental property.

Amberl · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Amberl, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Thanks to Oscar Theophilus who went above and beyond to help us secure our first house! He was so efficient, timely, reliable and professional throughout. We weren’t stressed at all throughout this process as Oscar dealt with everything and more! Would highly recommend the service. Thanks again to Snellers and Oscar!

Rio · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Rio, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Oscar. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Manager Anthony and Taylor at HHill branch were brilliant in every aspect of guiding and managing our sale.Superb communication, always professional and transparent which resulted in a very positive and effective transaction. Being new to real estate,Snellers team took every care of our family needs into account, from arranging sustainable property viewing diary to guiding and managing our admin and legal services in manner that was very well processed and reflected the superb competence on financial value as well as wellbeing of having a stress free process. Thank you, definitely recommended.

Sanda · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Sanda, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

We want to say a HUGE thank you to Oscar Theophilus for his assistance in finding our dream flat. He has been, by far, the most positive experience we've ever had with any estate agent. He has been extremely quick with helping us through the process and completely honest throughout, which has been so refreshing. We are so grateful for all his hard work and couldn't recommend him more!

Pearl · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Pearl, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Oscar. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

I have viewed a property from Snellers Hampton. Firstly the booking was almost instant. I called them and half an hour later I was viewing the property which is amazing. The agent Ruby was very helpful, professional, arrived bang on time, explained everything very clearly and answered every single one of my questions. I have been searching for a property to buy for a couple of months now. I have seen a lot of people from various estate agents. This was the first time I had an absolutely perfect experience.

Çağrı · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Snellers Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I recently had my first home offer accepted with the help of Ruby, and I couldn't be more satisfied with the experience. From the very beginning, Ruby was incredibly supportive, knowledgeable, and attentive to my needs and concerns. Overall, I highly recommend Ruby to anyone looking to buy a home, especially first-time buyers!

Shuganthan · 24 July 2024 · Snellers Hampton

Agent replied · 23 August 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

I am very grateful to George Lewis and…

I am very grateful to George Lewis and Gareth Davies for making my first rental flat experience here in London bearable. They have been so accommodating, reasonable and very helpful. Their lines are always open and they did their best to resolve the flat issues. Thank you very much!

Leigh · 22 July 2024 · Snellers Teddington

Agent replied · 24 August 2024

Dear Leigh, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Oscar was lovely, a pleasure to speak to. The agency is fast in responding and booking viewings for lettings.

Amelia · 15 July 2024 · Snellers Hampton

Agent replied · 12 November 2024

Dear Amelia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

I’d like to say thank you to Archie at…

I’d like to say thank you to Archie at Snellers Twickenham for his kindness and help in trying to find a rental property in Twickenham for my Husband and I. Our needs are very specific due to mobility problems so it’s a difficult one to meet. Thanks for your patience ArchieMarilyn

Marilyn · 13 July 2024 · Snellers Teddington

Agent replied · 24 August 2024

Dear Marilyn, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

My second year as a customer has commenced & no doubt I will be here next year with another positive update. I have had zero concerns thus far. Very efficient service. Thank you Luke, thank you Snellers.

Josh · 26 June 2024 · Snellers Hampton

Agent replied · 24 October 2024

Dear Josh, Thank you for taking the time to rate your service with our Snellers Hampton office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am very grateful to have Alex Robins. He is professional and responsible that I got a pleasant journey in my property searching. He is patient to understand our family need and help searching High quality choices for us. Surely I would seek for his professional services again in future.

Lesley · 25 June 2024 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Lesley, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Matthew provided outstanding assistance in helping us rent our new apartment. He was incredibly professional, responsive, and attentive to our needs. We highly recommend Matthew and Snellers for anyone looking for a new home!

Marc · 25 June 2024 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Marc, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Alex Robins to find a new home, and I couldn't be happier with the experience. Alex found the perfect house for me incredibly quickly, making the entire process smooth and hassle-free. His customer service was outstanding; he was always available to answer my questions and went above and beyond to ensure everything went smoothly. If you're looking for a letting agent who is efficient, professional, and provides the best customer service, I highly recommend Alex. Thank you, Alex, for your exceptional service!

Gerald · 25 June 2024 · Snellers Kingston Upon Thames

Agent replied · 23 October 2024

Dear Gerald, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alex. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

4/5

Google

Snellers has acted as our managing agent for around 4 years. For 3 of those years the service was not very good at all with regular interventions required and high turnover of staff. For the last year however we have had fantastic service from Nathaniel Evanson, to such an extent that I wanted to record it somewhere. He has been everything that we have been missing. Responds to emails promptly, visits the property, picks up the phone and shows a genuine interest when speaking about the property. Very happy with service currently received and all thanks to Nathaniel.

Andrew · 25 June 2024 · Snellers Teddington

5/5

Google

Charlie was very helpful and professional in helping us find a property. Would highly recommend.

Llio · 24 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Lilo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

My second year as a customer has commenced & no doubt I will be here next year with another positive update. I have had zero concerns thus far. Very efficient service. Thank you Luke, thank you Snellers.

Josh · 24 June 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Josh, Thank you for taking the time to rate your service with our Snellers Hampton office. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Charlie at Snellers was really helpful during our search for a rental property in Hampton and Hampton Hill. The market is brutal at the moment but we were really pleased to deal with Charlie who was cheerful and knowledgeable and gave us great advice on our search. He was the only (seriously!) proactive agent we dealt with in the area, and took pride in getting to know us as clients. Thanks Charlie!

Charlotte · 24 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Charlotte, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Hi, I would like give a honest review to Snellers Hampton Estate Agent..I would say they are really very helpful.they helped us every step. Specially the agent name charlie. He is a great person with lots of patience.He answered to all our questions which we were not sure about.and also helped us in processing our document. Overall great customer service.would definitely recommend to my family and friends. Thanks Sharon Marques

Sharon · 13 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Sharon, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Sophie Shepperd at Snellers has been…

Sophie Shepperd at Snellers has been great to work with - she acts quickly and follows through with everything that she says she will do. I feel confident that she will do what I ask of her as I rent out my property through Snellers.

Martin · 12 June 2024 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Martin, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Over 10 years of experience letting our…

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers. Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also.But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property.We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Rosena · 11 June 2024 · Snellers Kingston Upon Thames

Agent replied · 15 June 2024

Dear Rosena, Thank you for leaving a wonderful 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Although we didn’t sign with Ashleigh, I cannot fault her, or, commend her enough. She tirelessly sent through potential properties- which were great and was great with trying to find more properties that met our needs. Thank you Ashleigh for all your efforts. It was great knowing we had you looking after us!

Chantal · 8 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Chantal, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Asgleigh. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

5/5

Google

Charlie was super friendly and nice. Even though we had a ton of questions, he was really patient and took the time to explain everything clearly. It was a great experience.

Sania · 8 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Sania, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I can highly recommend Snellers Estate agents, Ashleigh Hall is hands down one of the nicest people that I have met to date on my search for a new rental property. She really goes above and beyond and is exactly what a great lettings consultant should be. Her communication skills are impeccable, she listens, she is honest, she has great attention to detail, all whilst being knowledgeable, proactive and professional. I am thoroughly impressed! Thank you very much for all of your help so far, I am enjoying working with you and look forward to finding my next home together.

Claire · 8 June 2024 · Snellers Hampton

Agent replied · 23 August 2024

Dear Claire, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

The service we have received from Snellers and particularly Jessica Taylor in our property search has been exceptional. Jessica has been super helpful and went above and beyond to make our search as stress free as possible. She is prompt to respond to queries and has made the whole process seamless.

Sherry · 1 June 2024 · Snellers Hampton

Agent replied · 15 June 2024

Dear Sherry, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Snellers

Which Snellers office has the most reviews?

Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.

Where are the Snellers offices?

The three Snellers offices, by town:

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.

Reviews may appear on more than one platform.

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