Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAshleigh has been really helpful trying to find me a new property for rent. She even sent me video of the property when i wasnt able to take the video call. Thanks Ashleigh!
Dear Melanie, Thank you for your kind comments regarding Ashleigh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleSnellers Hampton Hill team have been fantastic. They are friendly and hard working, and are always happy to take your call. Thanks so much for all of your service.
Dear Luca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI would like to send a very big thank you to Oscar in Hampton Hill lettings for all his help and guidance in finding my perfect new home. Snellers local property knowledge and location coverage is excellent. I highly recomend this agency to everyone. Thanks again Oscar.
Dear Lance, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWhilst I didn't end up using Snellers for my sale I had spoken to Anthony Bell a few times and found him very knowledgeable and helpful. He knows his stuff for sure and gave honest and upfront advice for which I was grateful.
Dear Tanya, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI chose Snellers in Hampton to sell my property, purely due to the fact that they felt like they wanted to sell the property the most. This passion carried through immediately, through the quick organisation of photos and the brochure and getting it onto the market in no time at all. An offer was accepted and they did not stop there. They continued chasing through the sale process and liaising with the chain to ensure that the sale could close. I have been impressed with the team. They took into account our requirements and worked around us, whilst being extremely responsive. I would recommend to anyone else wishing to sell through this team.
It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.
Dear Harvey, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAshleigh Hall is unfailingly kind and considerate and always ready to help.
Dear Nino, Thank you for taking the time to leave a wonderful 5 star Google review. Ashleigh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleEdit to update that the team also exceeded my expectation with regards to how they communicated with me after our business. Topnotch! Excellent service from start to finish! Kept me updated throughout the whole process and never failed to answer any of my queries! Special thanks to Anthony and the rest of the incredible sales team!
Dear Fred, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter , Customer Relations Team
5/5
GoogleMy process for renting a house in London was supervised by Ashleigh Hall. The service was excellent - the steps were outlined clearly and any queries were dealt with quickly.
Dear Dan, Thank you for taking the time to leave a wonderful 5 star Google review. Ashleigh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe have had a very positive experience with Snellers Hampton and look forward to continuing the rest of the buying process. Thank you Anthony Bell for your guidance, information and clear communication.
Dear Deborah, We really appreciate you taking the time to leave such lovely comments about Anthony. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Anthony Bell from Snellers to secure a property, and I couldn't be more satisfied with the experience. Anthony's professionalism and efficiency were outstanding; he kept me informed every step of the way, making the entire process smooth and stress-free. His dedication to ensuring a positive experience was truly appreciated. If you're looking for a seamless real estate journey, I wholeheartedly recommend Snellers Hampton Hill and especially Anthony Bell.
Dear Salil, Thank you for taking the time to leave a wonderful 5 star Google review. Anthony will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
GoogleExcellent service from a very professional surveyor Andrew Haigh
5/5
GoogleI am happily revising my negative review from 4 years ago, that was written after dealing with the previous ineptitude of Snellers Block Management. We are now pleased to be liasing with Nathaniel who always goes above and beyond, is a pleasure to communicate with and is exemplary in all his follow ups. Nathaniel ensures everyone is kept informed, is polite, thorough and helpful always. Clearly, he has pride in his work and this shows. It makes such a difference when such care and effort is taken to ensure everyone is working together for the best outcome. Thank you Nathaniel! ........................................................................................................ Dire. No response to emails/calls. They lie and say they haven't received messages left with the person who takes calls. Do nothing about ongoing problems and create more problems and higher costs for the landlord. Avoid
5/5
GoogleWe had the pleasure of working with Charlie Southall as our estate agent while searching for our new house, and we couldn't be happier with the experience. From the very beginning, Charlie was incredibly professional, attentive, and genuinely invested in helping us find the perfect home. Charlie took the time to understand our needs and preferences, ensuring that every property we viewed was a potential fit. His knowledge of the local market and keen eye for detail were invaluable in guiding us through the process. He was always available to answer our questions and provided timely updates, making the entire experience smooth and stress-free. What truly set Charlie apart was his friendly and approachable demeanor. He made us feel comfortable and supported throughout the entire process. His commitment to finding us the right home was evident, and we never felt pressured or rushed. Thanks to Charlie, we found a house that we absolutely love. We highly recommend him to anyone looking for a dedicated and trustworthy estate agent. Thank you, Charlie, for all your hard work and for making our house-hunting journey a wonderful experience! Ege
Dear Egemen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Charlie. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleCharlie Southall was an outstanding estate agent who made renting our new house a seamless experience. He was professional, knowledgeable, and attentive to our needs. Charlie showed us several properties that perfectly matched our criteria and was always available to answer our questions. His friendly demeanor and dedication ensured we found a home we love. We highly recommend Charlie for anyone looking for a reliable and helpful estate agent. Holly
Dear Holly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
1/5
GoogleSigned sole agency contract with Sharon. The unit we had we wanted to start the marketing at the higher price and perhaps a price drop at some point. For the whole period we had not much feedback and luck of communication from them as from our agents. We had to call them for feedback which should be the other way arround. We let the property through different agent instead who knew how to communicate. We still needed to pay £ 900 for the marketing that they have done - the other agents don't charge you for that . If you want to let your unit with snellers - read the contract properly before you sign , and perhaps think twice before you put your unit on the market with them
5/5
GoogleOscar very good agent He is excellent boy which without asking he explain everything about the property situation
Dear Mr Zdralla, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI was very impressed by the level of professionalism and knowledge Oscar Theophilus showed at a viewing recently. He was helpful with answering questions about the area and I had a great experience with him and this company overall!
Dear Theva, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe’ve had a great experience with Ashleigh Hall who has helped us with our search for a rental property. She has been so helpful, kind, and quick to reply to all of our questions. Thank you!
Dear Beth, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI was shown properties and advised promptly with all details, Charlie who was the agent dealing with lettings showed me around and was very understanding of my situation being a single mum. He helped me find a suitable location. Thank you!
Dear Kamaljit, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah, Customer Relations Team
5/5
GoogleExcellent service! Charlie, our agent is very responsive, professional, and very helpful throughout the rental process. Highly recommend for hassle-free letting experience. Thanks much buddy!!
Dear Prativa, Thank you for taking the time to leave a lovely review regarding Charlie. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI’m in touch with snellers for letting a property & it’s a great experience. The assigned agent (Oscar Theophilus) was very prompt in getting back & keeping me posted on viewings, timely response when emailed or called them. They’ve so far given the best of description about the property. Thanks for following up Oscar. Highly recommend them!
Dear Andria, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleA great experience working with the team at Snellers in Hampton. Special shout out for Charlie Southall, who assisted and supported us with all our queries; he is efficient, very friendly and responsive and acts highly professional.
Dear Claudia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI found my experience with Snellers Hampton to be really good. Charlie was very helpful and booked us in for a viewing the next day, and when showing us the property was very professional and friendly, communication with him as a whole was great.
Dear Isabel, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
