Trusted Agent profile
★★★★★
1,378 reviews across 3 offices and 3 platforms
Snellers has three offices, in Hampton, Kingston Upon Thames and Teddington. Together they have 1,378 reviews on three platforms, rated 4.7 out of 5 overall.
1,048
Reviews on Google
All 3 offices
5
Reviews on Yell
All 3 offices
325
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Snellers's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRoman and Matthew have been amazing on getting the house for my family, they really cared about our situation and solved it in a very efficient way! Apart from that they are very polite and kind. Thank you guys!
Dear André , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleMy family and myself are very thankful for Matthew Ross's brilliant work, he was incredible throughout the renting process of a property and was always super kind, warmhearted and friendly. We also want to emphasize Roman Lyndon's outstanding work, he was relentless on helping us with the property offer and made sure that the landlord and ourselves were in tune, always respecting our needs and restrictions. He was always very understanding, thoughtful and gentle. Both of them made sure that we knew what was going on and what we could do to have a smooth progress without much struggle. They were extremely helpful and always picked up our (many) calls with patience and dedication.
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
1/5
TrustpilotSnellers poor building management
The management of my flat block was changed to Snellers in May. I was selling at the time and needed some actions from the management company. Snellers sat on the requests and nearly derailed the sale. When we queried why there was no reply to the correspondence, Snellers sloped shoulders onto the previous agents who did a great (unpaid) job. The sale went through in July, since when I have had a number of emails and letters which should be going to the new owner. When I send them back, they say they can’t change this until informed. This is stupid. They are knowingly sending out incorrect items in the knowledge that they will have to do it again.Snellers. I know you don’t do proactivity but please ASK for the change directive rather than sit there doing stuff you know will need to be redone. ADVICE: do not fall into Snellers hands if you are looking for building management
Dear Stewart, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah
5/5
GoogleI would like to say thank you to the Sneller team at Hampton Hill for helping us with the application process for a new home. Agent Charlie, who was our point of communication, was always available to help us with all the necessary documents.
Dear Aline, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleSnellers in general and Charlie in particular have been extremely helpful with my reletting of my flat. Charlie has gone above and beyond in what he has done for me - I couldn't have done it without him. He is professional, proactive and friendly. I can recommend him and Snellers highly.
Dear Shelagh, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
4/5
GoogleRating only, no written review.
Dear Nabiha, Thank you for taking the time to leave a Google review. Kind regards, Sarah
5/5
GoogleWe are incredibly grateful to have found Snellers in our rental search! Oscar went above and beyond to help us find the perfect place to move into that not only ticked all the boxes, but we really genuinely liked. He was very patient when we had multiple questions, unlike other estate agents I have viewed with that ushered me in and out the door. He showed us multiple properties on several occasions and ensured we had all the information we needed before finishing the viewing, and even helped us plan how to choose between our first and second choices. We can't thank you enough Oscar, you've truly done more for us than we could've ever asked for!
Dear GigI, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
1/5
TrustpilotIncompetent and Negligent.
The commercial and property management side of Snellers is truly Incompetent and Negligent. As Snellers has not created a page on Trustpilot for the commercial side of the business, this is the only place to share an honest review after dealing with Sneller for the past three years, as they manage a residential building in New Malden, and it has been an absolute nightmare due to their appalling service.I experienced damp issues in my flat caused by a leaky roof, and I have been relentlessly chasing Sneller about this since January 2022. After sending over 32 emails without any results, I began contacting everyone within the company, only to realize that incompetence runs all the way to the top. The Head of Residential Block & AST Management was fully aware of the severity of the situation as of May 2022. I explained to him several times over the phone and via email that my flat had become a health hazard, with my tenant breathing in mold due to the leaking roof. His lack of action speaks for itself, as the roof was never repaired.My flat became unsellable due to the leaky roof, and every potential buyer backed out once they saw the damp report. I was also forced to reduce the rent because of this issue, resulting in a £3,000 loss of rental income.After 19 months of chasing Sneller, sending well over 66 emails, and still not seeing the roof repaired, I filed a formal complaint for negligence. Unfortunately, this made no difference, as Sneller seems to lack any work ethic. I had no choice but to step in and handle the roof repairs myself, despite this being Sneller’s responsibility, and I spent considerable time coordinating contractors, surveyors, and securing quotes and approvals from the directors. By the time we got the scaffolding up, the roof was in such a state of decay, leaking everywhere, that repairs cost us £25,500.I went through the Property Redress Scheme, which decided in January that I should be awarded compensation if I agreed not to pursue legal action. However, the compensation offered was far too small to cover the losses I incurred due to Sneller’s negligence.My tenant was forced to live with mold for two years because the Head of Residential Block & AST Management and his team simply could not be bothered to do their job correctly. I honestly wouldn’t wish Sneller’s services on anyone.Update following Sneller's response: the profile you mentioned is based in the US and is unclaimed. This is the only page for Snellers UK and I believe it is important for people living here to know how your company really treats its clients.
Dear Lili, I am sorry to read your 1* review. As you mention, Snellers Commercial is a separate business. Their Trustpilot account is snellers.com as opposed to snellers.co.uk Kind regards, Sarah
5/5
GoogleI have good experience with this agency and the agent Matthew I was dealing with was very helpful .
Dear Lina, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleI’m so glad I chose Snellers because they are the best in Kingston, especially Matthew isThe best agent ever. Very kind and polite person, helpful.🤝 …
Dear Roani, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleIt was a real pleasure to work with the team in Hampton office! And special big thanks to Charlie, who constantly helped with communication, documents and advices. The whole process was extremely fast and smooth. Thank you a lot, guys!
Dear Alexey, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleI have used Sneller Commercial for several years and their service has always been impeccable. Extremely knowledgeable of the local area but also greater London and beyond. I'd very happily recommend them.
5/5
GoogleSnellers Kingston helped identify new tenants for me after the previous tenants bought their own house. I worked with Roman Lydon and Matt Ross and both provided excellent service and advice. Roman kept me updated during the process and was extremely helpful.
Dear Mike, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleI have received a great service from Oscar, he has followed up and succeeded our expectations. I totally recommend this Agency and Agent 😊 …
Dear Klaudia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah.
5/5
GoogleFriendly and great service. Charlie and Oscar were great - knowledgeable and friendly, and provided regular updates. Thanks both!
Dear Meg, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
1/5
GoogleDisappointed! Having had to lose a rented property after very difficult circumstances it has been very stressful to work with individuals at snellers to have the deposit returned. Despite being told over and over again it isn’t it easy to have a deposit return . I was reassured by the manager that at the very latest . The deposit would be in my account today . It is not! I feel very let down by the team
Dear Tracy, I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly with further details and we will then look into this for you. Kind regards, Sarah
4/5
GoogleIm recently been registered in Snellers and i have a very good expiring with Charlie Southall, very professional , quick to respond to phon call and emails, happy to help arranging for my viewing appointment. Thank you Charlie , i can highly recommended Snellers Estate Agent
Dear Halyna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 4 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJust exchanged on a house for my mother - thank you to Ross and Claudia for their efforts in getting the purchase to this point! Ross listened to mum's needs and spotted the perfect house for her just as it came on the market. Communication was good and regular throughout too. Thank you both!
Dear Becky, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy dealings with Anthony Bell at Snellers Hampton has been excellent. He provided excellent advice and communication by both phone and email. He went over and above his remit and I’d highly recommend for higher end properties in Hampton.
Dear C B, Thank you for taking the time to leave a wonderful 5 star Google review. Anthony will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleI had the most stressful sale with two buyers pulling out and deadlines to try and hit for exchange as was buying a new build up in Scotland. The team pulled it out of the bag securing a 3rd buyer and I have exchanged contracts today 8 weeks after accepting his offer which is amazing. Special thanks to Alfie who dealt with most of the sale but Ross and Ruby were also extremely helpful. Thanks also to Anthony for also managing to keep me calm!
Dear Steve, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleRoman was really nice w us and the process was easy and fast
Dear Fernanda, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleHad a good level of service from Roman at Kingston branch, very polite and professional
Dear Martin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleVery happy with all the efforts that Roman made to ensure the letting of our property.
Dear Bita, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hampton has the most, with 970 reviews rated 4.8 out of 5, followed by Kingston Upon Thames with 637.
The three Snellers offices, by town:
Yes. In The Trusted Agent 2026 awards, Hampton won Platinum and Kingston Upon Thames won Gold.
