5/5
Excellent customer service
Excellent customer service, very helpful and friendly 😊
Agent replied · 17 June 2024
Thank you jenny for your review.Kind regardsMark SmithManaging Director
Trusted Agent profile
★★★★★
986 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 986 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
708
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Excellent customer service
Excellent customer service, very helpful and friendly 😊
Thank you jenny for your review.Kind regardsMark SmithManaging Director
5/5
A+, Would use again.
Excellent communication throughout. Thank you Andrea for your help getting this completed, especially with the first sale falling through!
Thank you Alex for your 5 star review.Kind regardsMark SmithManaging Director
5/5
Excellent customer service staff go the…
Excellent customer service staff go the extra mile to help out
Thank you Angela for your 5 star review.Kind regardsMark SmithManaging Director
5/5
They kept me up to date with everything…
They kept me up to date with everything that appertained to our moving house and were helpful with any matters we raised with them.All in all, a first class job.Thanks go to all the team
Thank you John for your review of our Stockton team.Kind regardsMark SmithManaging Director
5/5
Staff are easily accessible and respond…
Staff are easily accessible and respond in a promptly manner. Jaynie from the Stockton offices has been kind and friendly the times we have interacted. I've had a positive experience so far.
Thank you Maria, your review is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
A Joy!!!
Joy was a JOY to deal with, replied swiftly and dealt with requests just as promptly. You’re in good hands if you’re passed onto Joy!!
What a wonderful review, thank you Kim.Best WishesMark Smith Managing Director
5/5
Claire Aitken
Claire Aitken was really helpful showing us around the property I was interested in as well as telling me info about the local area as well as other opportunities that may be of interest to me. As a leader in sales I appreciate good and honest service. In times like today it’s important keeping great staff who do a great job.
Thank you Arsalan for your review.Best WishesMark SmithManaging Director
5/5
Excellent customer service
Excellent customer service. Knowledgeable staff.
Thank you Kirsten for your review.Kind regardsMark SmithManaging Director
5/5
Mark’s Team was Superb.
Mark and the team has been very lovely. They are honest and very professional. Mark was very responsive and super kind, easy to transact with. Would recommend immensely.
Thank you Virgiedith for your fantastic review.Best WishesMark SmithManaging Director
5/5
Great service
Great service. Lindsey was very efficient and helpful throughout.
Thank you for your review.Kind regardsMark SmithManaging Director
5/5
Excellent service from Darlington and Bishop branches
I worked with the Darlington and Bishop office for the purchase and sale of my property. Both branches were great and managed the sale and viewings start to finish. Special mention to Joy at Darlington and Alison at Bishop they were great at keeping me updated and went above and beyond to get us through the process as quickly and as smooth as possible.
Thank you Stacey for your review.Kind regardsMark SmithManaging Director
5/5
Fast, friendly, and professional
First time renting a property and the Ingleby Barwick office made it painless. They moved me in within 10 days of the first viewing and kept me informed the entire way. Thanks to Graham for showing me around and then Victoria, Mark, and Chloe for taking me through the process. I feel confident I'll be well looked after during the period of my tenancy.
Thank you for your review.Kind regardsMark SmithManaging Director
5/5
Staff in the Ingleby Barwick office are…
Staff in the Ingleby Barwick office are very, friendly & informative.Brilliant communications & correspondence.Phone calls & emails off Victoria & Andrea keeping me updated with progress of my purchase.Would highly recommend to family & friends.
Thank you Mark for your review.Kind regardsMark SmithManaging Director
5/5
House sale
Just completed on our sale with Robinson’s. From the initial valuation visit right up until completion we were kept informed every step of the way. Lois, Katherine and Joy have been a pleasure to deal with. Thank you Robinson’s!
Thank you Fiona for your 5 star review of our Darlington team. Best Wishes, Mark
5/5
House sale
Just completed on our sale with Robinson’s. From the initial valuation visit right up until completion we were kept informed every step of the way. Lois, Katherine and Joy have been a pleasure to deal with. Thank you Robinson’s!
Thank you Fiona for your 5 star review of our Darlington team. Best Wishes, Mark
5/5
Great property management company
Great property management company, they managed my properties across 3 offices very efficiently, their accounts team are very attentive and responsive. Highly recommend to other rental investors.
Thank you for your 5 star review. Kind regards, Mark
5/5
Great service from Stockton office
Great service from Stockton office. Dealt with my viewing request very quickly and offer process was good and always kept informed. Mortgage advisor was great with advice in a very unpredictable market. Happy with service and looking forward to complete in the New Year.
Thank you for your 5 star review of our Stockton office. Best Wishes, Mark
5/5
Great service
Great service. Overall the sale was quite a complicated one however they made It as smooth as they can do me to complete the sale. Special mention to the Darlington branch
Thank you Lauren for your 5 star review. Best Wishes, Mark
5/5
Andrea from Ingleby Barwick
Andrea from the Ingleby Barwick branch was really helpful and knowledgable when she supported us with our house purchase recently.Very efficient and professional service and we always received a quick response to our enquiry.
Thank you Natalie for your review of Andrea at our Ingleby Barwick office. Best Wishes, Mark
5/5
Excellent service throughout
Excellent service throughout, Chloe was our expert on the lettings side she was always pleasant and extremely helpful at all times
Thank you Jane for your review of our Middlesbrough office and Chloe. Kind regards, Mark
5/5
Friendly and efficient service
Friendly and efficient service, kept us updated regularly, couldn’t ask for more really. Thank you!
Thank you Steve for your review of our Stockton team. Kind regards, Mark
5/5
Amazing from day one to the finish
Amazing from day one to the finish. Very simple processes without collecting unnecessary bulky details like the other agencies who were not successful at the end. Very professional but yet very friendly and accommodating. I will recommend them 100% anytime any day.
Hi Julius, thank you for your review of our service. Kind regards, Mark
5/5
Hartlepool branch are brilliant
The Hartlepool branch have been fantastic, always available and ready to respond to any issues. In particular Val Wainwright has been an absolute shining star, she took care of everything, I couldn’t rate her any more highly!
Thank you Louise for your review of our Hartlepool office and in particular Val. Val is real asset to our business. Kind regards, Mark
5/5
Robinson office Darlington
My sister and I used the Darlington Office to sell our house and found the whole team were efficient and friendly from start to finish. We would not hesitate in recommending them to others.
Thank you for your review of our Darlington team. Best Wishes, Mark
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Smith & Friends Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
2025 4 Best in Postcode across four branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
Yes. At the ESTAS 2025 awards its branches won 4 Best in Postcode awards.