Smith & Friends Estate Agents (Hartlepool) reviews

★★★★★ 5/5

Trustpilot

Highly recommend

Our House move was difficult. The sale and purchase both proved challenging, the agents we were selling with and solicitors recommended by them were lacking customer care and seem to forget that moving home is a big deal to the client and extremely stressful in our case. Claire Aitken from Smith and friends (who we purchased through) was the saviour. She was lovely, seemed to really care and simply check in with us regularly to let us know what’s happening even if there wasn’t an update to give, which was very reassuring. She was very professional but in a ‘great with people’ kind of way and in honesty she was the only person who seemed to help us through the process and explained everything in simple terms, as a family who have never moved house before it’s a huge learning curve and this was a vital part of it for us. We now wish we had sold through smith and friends too and would highly recommend Stockton high street branch, they are friendly efficient and understand what you are going through, thanks again Claire and team!

Emma · 31 July 2026

★★★★★ 5/5

Trustpilot

Smith and friends hartlepool are…

Smith and friends hartlepool are fabulous friendly very knowledgeable and have assisted me on my sales without any trouble at all.i have dealt with Nicola and kirsty so a big massive thank you girls they always helped me and made things easy and stress free thank you again 😊 hopefully ive found my forever home if not ill be back 😊 x

Dot · 17 July 2026

★★★★★ 5/5

Trustpilot

I had a great experience with this… Lindsey and team

I had a great experience with this estate agents. Lindsey and the team were fantastic from start to finish. They were friendly, professional, and always quick to respond to any questions or concerns I had. The whole process was made much smoother thanks to their support and clear communication. I really appreciated how helpful and approachable everyone was. I would definitely recommend Smith and friends to anyone looking for a reliable and efficient estate agent.

Jess · 16 March 2026

★★★★★ 5/5

Trustpilot

I would highly recommend the Darlington…

I would highly recommend the Darlington team. Michelle was in charge of our sale and gave excellent advice when it came to accepting a slightly reduced cash offer back in March. Unfortunately this took a lot longer than expected for a cash purchase, however this certainly was not due to the lack of support from Michelle who was always friendly & personable. Even when Michelle was absent everyone played their part in investigating my concerns regarding hold ups (work which the solicitors were not carrying out!) even to the point of persisting with contacting the buyers solicitor and buyer when they did not answer the phone! Everyone there worked as a team and if they don't know the answer they persisted until they got an answer and updated me. The sale completed today (5 months on) and I would like to thank everyone for their help & professionalism.

Val · 28 August 2026

★★★★★ 5/5

Trustpilot

Good service provided

Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team were doing all they reasonably could to get my sale over the line.

Martin · 3 July 2026

★★★★★ 5/5

Trustpilot

Exceptional service!

We honestly couldn't have asked for a better experience with Claire Grundy at Smith & Friends Estate Agents. Buying a home can be stressful, but Claire made the whole journey so much easier with her kindness, professionalism, and constant support.

Kat · 18 July 2026

★★★★★ 5/5

Trustpilot

friendly and professional staff

friendly and professional staff, Lee was very assertive And kept us updated! he had had very good communication the process was very smooth and easy, would recommend this estate agents to anyone wanting to buy or rent!

Chloe · 13 July 2026

★★★★★ 5/5

Trustpilot

Would definitely recommend

In what is one of the most stressful processes in life, Stockton Smith and Friends have been amazing. Lindsey and Claire have supported us throughout, and towards the end before exchange, Lindsey has been a huge help in a big chain to make sure it went to plan! I couldn’t be more thankful for the service we have received. Would definitely recommend

Emma · 26 August 2026

★★★★★ 5/5

Trustpilot

Smith and Friends Ingleby Barwick

We used Smith and Friends Ingleby Barwick when buying our first home and had a great experience from start to finish. As first-time buyers, the whole process was new to us, but the team were helpful, professional and kept us informed throughout. Rachael and Andrea were always happy to answer any questions we had and made the process feel much less stressful.

Azka · 12 August 2026

★★★★★ 5/5

Trustpilot

My experience with smith and friends is…

My experience with smith and friends is very good.Nikki is the lady who handled my tenancy for almost 3 years and she made me so comfortable by her quick response.She is very professional and friendly at same time.Thank you so much Nikki,lots of love xx

Moti · 19 April 2026

★★★★★ 5/5

Trustpilot

Absolutely incredible

Absolutely incredible, as a first time renter i had a lot of questions, but they never seemed to get sick of me and gave me all the support i needed. Especially Lee on lettings, he was amazing. Thank you all again

Amy · 7 May 2026

★★★★★ 5/5

Trustpilot

House Sale

Our experience with the Stockton Office team during a recent house sale was excellent. We found all of team to be very professional, proactive and friendly. A special mention to Jaynie who was great and helped guide us through the sale, Thank you !

R · 28 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

The whole experience from valuation to completion was first rate. The helpful advice and assistance from the entire team at the Middlesbrough office, especially Elaine was invaluable. I do not hesitate to recommend Smith & Friends Estate Agents.

Christine · 26 April 2026

★★★★★ 5/5

Trustpilot

The staff from start to finish were…

The staff from start to finish were always there to help with any questions about selling/buying, my experience was with both as sold and bought off them, they were always polite/friendly and got back to you ASAP with any questions/information required, the only one thing that I didn't really like, was I felt as though I was pushed into movie butler and it wasn't really explained at what they do? Or why you even need them? To me they are not necessary, but not a negative it's just something personally I didn't really like, overhaul a very good experience with both the Ingleby/Stockton staff, thank you to you all for sorting everything out to sell/buying a property.

Paul · 3 June 2026

★★★★★ 5/5

Trustpilot

Could not recommend enough.

We had an amazing experience buying our first home with Smith & friends. They were always friendly and happy to help. Really went out of their way to help whenever they could even arranging us a same day viewing 15 minutes before they closed. This ended up being the house we bought! We could not thank them enough for the help and we have already recommended them to anyone we know who is wanting to sell/ purchase a house.

Tiana · 8 June 2026

★★★★★ 5/5

Trustpilot

Great service from everyone I spoke to…

Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.

Ian · 3 July 2026

★★★★★ 5/5

Google

I recently had the pleasure of meeting with Craig from Smith and Friends Estate Agents Hartlepool for a valuation of our home. From the outset, Craig was incredibly impressive. His in-depth knowledge of the local market, combined with his understanding of current housing trends, immediately put us at ease. Craig's friendly and open approach made the entire experience enjoyable and informative. He was honest and clear about every aspect of the process, which reinforced our decision that Smith and Friends was the right choice for us. Craig’s professionalism and expertise make him, and by extension, Smith and Friends, feel like a “best in class” estate agency. We're genuinely excited to move forward with them for the sale of our home and can’t wait to see how things progress over the next few weeks. So far, we couldn't be happier with our choice!

Billy · 27 November 2024

★★★★★ 5/5

Trustpilot

I definitely recommend the Darlington…

I definitely recommend the Darlington office of Smith & Friends. Right from the start when Louis valued my property he was very informative, friendly and took great photos. At the start of the sale process I dealt with the majority of staff who were always friendly. Joy was looking after my property and was very friendly & professional keeping in touch throughout. Towards the end, even though she was off work following an operation, she still took the time to keep me up to date and check if I was happy with how things were progressing. My buyer also commented how pleased he was with the communication from Joy. Thank you to all the team. I will definitely use your services again.

ValandRuss · 13 November 2024

★★★★★ 5/5

Trustpilot

We only chose smith and friends because...

We only chose smith and friends because we saw they had sold a significant amount of properties in our area. I'm very happy to report that they were the correct choice.After dealing with Jess and Michelle for a brief period due to our house being offered on almost immediately, I was thoroughly impressed with every aspect of their performance. However... A special thank you to Joy who handled the majority of our interactions for through sale and closing - she is reliable, efficient and helpful. She helped make the process a little less stressful than it could've been, and for that we thank you!

Nick · 27 October 2024

★★★★★ 5/5

Trustpilot

Many thanks to Nicola

Many thanks to Nicola, Megan, Joanne & Catherine and everyone in the Hartlepool office, for getting a drawn out sale across the line and completed.Very efficient agency, who I would happily recommend. We had feedback from every viewing and we knew when each viewing was booked and taking place, this was useful to know as the property was an unoccupied BTL, so you are dependant on the actions of your agent. Very efficient and checked the property for us each week to satisfy the insurance requirements as we live 200 miles away : ) Thank you! x

Katy · 7 October 2024

★★★★★ 5/5

Trustpilot

Ethical , commitment and professionalism at its best.

I cannot recommend Smith & Friends enough! They helped me purchase my home in Ingleby Barwick, and the service was nothing short of exceptional. From the very first step of the house search all the way to moving day, they moved with me every step of the way. What truly set them apart was their commitment to keeping me updated throughout the entire process. They handled every obstacle that came up professionally and made what can be a stressful experience feel smooth and easy. A huge thank you to the team specifically Rachael and Andrea whose dedication and professionalism were outstanding. If you are looking for estate agents who actually care about their clients, look no further.

Kisakye · 16 March 2026

★★★★★ 1/5

Trustpilot

Very poor integration and management of…

Very poor integration and management of property purchase from previous owner (Selling on behalf of company who re-possessed the property) Expectation on a sale of a property is professionalism which has lacked in this purchase , when viewing the property I found the property secure and in suitable condition to place a bid. I then privately paid for an independent survey to be completed on the property and when the surveyor attended the property the access was not provided to certain parts of the property (External Balcony). The property was completed on the principle that it was just the wrong set of keys that had been taken on the day of allowing the survey. Trust was then broken as when I was issued the keys on completion I found that there had been a maintenance activity performed on the locking mechanism (barrel changed) and the keys no longer worked in the lock. Meaning that the property was left unsecured on sale which is not acceptable.Furthermore , no keys were provided to access utility supplies which were isolated by the company of which Smith and friends were representing.

Jack · 30 September 2024

★★★★★ 5/5

Trustpilot

Smith + Friends are a really friendly…

Smith + Friends are a really friendly team from walking in the door they made us feel so welcome Rachel + Joe Branigan were really lovely + very helpful..

A · 16 March 2026

★★★★★ 5/5

Google

Nicola was absolutely fantastic helping us buy a house. She was amazing from start to finish, from providing details of properties which matched what we were looking for to assisting in the eventual sales progression as well. She was always easy to get in touch with and really helpful throughout which was at times a little stressful. Thank you Nicola!

Shola · 19 May 2025