Trusted Agent profile
★★★★★
987 reviews across 5 offices and 4 platforms
Smith & Friends Estate Agents has five offices, in Darlington, Middlesbrough, Hartlepool, Ingleby Barwick and Stockton-on-Tees. Together they have 987 reviews on four platforms, rated 4.8 out of 5 overall.
275
Reviews on Google
All 5 offices
1
Reviews on Facebook
All 5 offices
2
Reviews on Yell
All 5 offices
709
Reviews on Trustpilot
Business-wide
Smith & Friends Estate Agents's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA huge thank you to Andrea and the wider team at Smith and Friends for providing a 5-star service! They supported me with the sale of my property from start to finish, making the entire process seamless and stress-free. I cannot recommend them highly enough, they are simply brilliant at what they do!
5/5
TrustpilotIngleby Barwick - Home Sale
A huge thank you to Andrea and the wider team at Smith and Friends for providing a 5-star service! They supported me with the sale of my property from start to finish, making the entire process seamless and stress-free. I cannot recommend them highly enough, they are simply brilliant at what they do!
5/5
GoogleAndrea was fabulous from start to finish. Reassuring and kept us well informed. Thank you so much!
5/5
TrustpilotGreat service!
Easy process, great communication. Fought to get us more info from buyer and their solicitor when things weren't progressing. Great service!
5/5
TrustpilotFantastic from the first contact very…
Fantastic from the first contact very good information at all stages, Attention to detail in all the photographs, We had a offer in 2 days and sold it to them. Thank you so much
5/5
TrustpilotExemplary
Excellent estate agents who go above and beyond to help their clients, nothing was a bother Joanne was amazing, they are so friendly very approachable, helped us from start to finish, never had estate agents like theses i wouldn't go anywhere else, that's genuine honestly if your looking to sell your home I really would use smith and freinds, we wanted to say thankyou from williams family, we settled into our new home its so peaceful loads wildlife beautiful walks into yarm,we have an owl likes to keep us awake but its cute lol anyway thankyou so much angie 😊
5/5
TrustpilotFriendly
Friendly. Helpful. Responsive.
5/5
TrustpilotPEOPLE WERE FRIENDLY
PEOPLE WERE FRIENDLY, HELPFUL AND INFORMATIVE.
5/5
TrustpilotVery efficient
Very efficient, friendly and approachable staff. Thank you for a great experience.
5/5
TrustpilotHelpful knowledge staff
3/5
TrustpilotSpeak to a manager if you have a problem
The manager of the Darlington branch was amazing when I contacted her but she shouldn’t have had to sort things out when she’s was off other staff should have done something about the situation I was constantly contacting them regarding instead of fobbing me off
5/5
TrustpilotExcellent Ladies of Smith & Friends
The ladies at Smith& Friends were great kept informed all the time throughout the sale, easy to keep in contact and always helpful.
5/5
TrustpilotVery helpful
Very helpful, fast turn around. Went the extra mile. Highly recommend
5/5
Trustpilotvery good service you give use with…
very good service you give use with selling our house i could not wish for a better company thank you all we would highly recormend smith and friends all how work for them great company
5/5
TrustpilotSmith &Friends Estate Agents Hartlepool
The staff at Smith &Friends Estate agents in Hartlepool were amazing, from the beginning I felt they really were invested in making the sale and buy as fluent as possible, they have a online app called Keyflo which basically updates you every step of the way so we’re kept up to date on everything, Joanne was very helpful , also the photographer who came and did the photos and video was so helpful, would recommend Smith & Friends to anyone thinking about selling their property.
1/5
TrustpilotRent Elsewhere. Office Amazing. Man In Charge Mark An Absolute Moron.
Complaint Sent To Smith And Friends. Hi, No, the balance will not be paid, in fact I will be taking you to the small claims court. The service from you and everyone in the office was always five star. Mark deserves to go to jail for the way he treated me and the other residents in this block. The kitchen was completely peeled from day one. We agreed that he would remove all the fronts, take them away, sand them and repaint them. He even gave me a completed door as an example of the finished work. All photographed, all times and dates documented. Instead he sent a moron around who used out of date paint and painted them in the flat. The paint ran, he painted over the handles and left half of the peeling off from cupboards as he found them and left. As the paint was out of date, I still have the tin, it came off as soon as I attempted to clean it. It took me around 12 to 15 months to get the rest of the work in the flat done. That's after one million emails to that moron and 17 visits to you and the staff in the office, all times and dates documented. Everything meeting at your offices recorded on my mobile. You attempted to fix the boiler five times. On the fifth time, which I also recorded, the man you sent said that the boiler should never have been attempted to be repaired at all. You then, and only then, replaced it after leaving me and my daughter without hot water. In that time the boiler leaked all of the water under all of the flooring in the kitchen and hallway and in the summer the stench was unbelievable. I reported this to your offices endless times. All recorded in my mobile phone, all documented. The kitchen floor bubbled all over. All photographed. All times and dates documented. After 12 to 15 months, I have all the emails, that moron who runs the show agreed to replace the flooring in the kitchen, hallway and bathroom. You then sent yet another moron who said he was there to only fit lino in the kitchen and nowhere else. He wasn't even authorised to fit the metal bar between the lino and the carpet. When he did he did it so badly that my daughter cut her foot. All photographed and documented. The lino that the moron you sent bubbled straight away and he didn't even bother to fit behind the fridge. All photographed, all documented. The carpet then fraid after hoovering it as it was fitted so badly and I had to glue it. The pool of dirty water you quote from your inspection that you say you have no idea where it comes from, comes from the flat above who every single time the flat above takes a shower it leaks into my bathroom. Just looking at the state of the ceiling. I have confirmation from the flat above that after six attempts you were still unable to fix the problem. The leak went directly through my electric light fitting which posed a serious electrician hazard to myself and my 12 year old daughter. I was forced to move as my daughter no longer felt safe to stay. I also have a recording of a meeting I had at your office where I was told that Mark only uses the cheapest people he can find. So no, I'm not paying you a single penny and I am taking you to court. In addition, anyone who comes to view that flat will be told to rent elsewhere. The very least I expect back is my bond plus compensation. I expect you to inform the the owner of these flats and that moron Mark fired. Unless you talk to the owner and make me an offer after four odd years of putting up with this shit, do not contact me again and I will see you in court. Shocking. Disgusting. Sergio. Show quoted text
Dear Sergio I suggest you look at the final inventory before putting reviews like this on. Your deposit won’t be enough to cover the work required and arrears. I have sent you an email and I look forward to hearing from you. If you wish to challenge the claim of deposit there is a link in the DPS to do so. Evidence of decor and rubbish left will be proved along with the rent arrears. Regards Mark Smith Managing Director
5/5
Trustpilot5* Service & Support
Couldn't have asked for more from Smith and Friends, from solicitor advice to assisting with viewings for our sale. We were also lucy to actually find our purchase property that was listed with them. Great advice and support from our contact during the process,
5/5
TrustpilotSold in days Did not expect my home to sell in 4…
Did not expect my home to sell in 4 days staff wonderful polite and happy each time you see them great service and well done 😀 👍
4/5
TrustpilotGood service and communication from the estate agent
Good service and communication. Someone was always available to help if needed and kept us up to date with progress. The staff were all very friendly and helpful. Being able to contact our buyers estate agent and solicitor was helpful. The photos of our house and the sales pack were excellent showing the property at its best.
5/5
TrustpilotThe staff are throughly professional in…
The staff are throughly professional in their service.Friendly and ready to advise...making the purchasing process smooth and problem free...always obliging and ready to help..
5/5
TrustpilotReliable. Honest and candid
Reliable, well resourced agency. Candid valuer. Helpful staff with good systems who follow up on any issues. Not over reliant on internet systems and readily available to discuss to face to face on on the phone
5/5
TrustpilotProfessional and helpful staff
Professional and helpful staff. Kept us up to date at all times
5/5
TrustpilotGreat communication
Great communication Always helpful
5/5
TrustpilotPositive Experience with Smith & Friends
My dealings with Smith & Friends was really positive. They answered emails quickly and helped me with many queries being my go between with the owners of the house I was purchasing. My needs were taken into consideration at a very stressful time and in particular Claire Aitken was very helpful. Thank you for all your time and patience.
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Darlington has the most, with 766 reviews rated 4.8 out of 5, followed by Middlesbrough with 742.
The five Smith & Friends Estate Agents offices, by town:
