Smith and Friends Estate Agents Ingleby Barwick reviews

★★★★★ 5/5

Trustpilot

Highly recommend

Our House move was difficult. The sale and purchase both proved challenging, the agents we were selling with and solicitors recommended by them were lacking customer care and seem to forget that moving home is a big deal to the client and extremely stressful in our case. Claire Aitken from Smith and friends (who we purchased through) was the saviour. She was lovely, seemed to really care and simply check in with us regularly to let us know what’s happening even if there wasn’t an update to give, which was very reassuring. She was very professional but in a ‘great with people’ kind of way and in honesty she was the only person who seemed to help us through the process and explained everything in simple terms, as a family who have never moved house before it’s a huge learning curve and this was a vital part of it for us. We now wish we had sold through smith and friends too and would highly recommend Stockton high street branch, they are friendly efficient and understand what you are going through, thanks again Claire and team!

Emma · 31 July 2026

★★★★★ 5/5

Trustpilot

Smith and friends hartlepool are…

Smith and friends hartlepool are fabulous friendly very knowledgeable and have assisted me on my sales without any trouble at all.i have dealt with Nicola and kirsty so a big massive thank you girls they always helped me and made things easy and stress free thank you again 😊 hopefully ive found my forever home if not ill be back 😊 x

Dot · 17 July 2026

★★★★★ 5/5

Trustpilot

I would highly recommend the Darlington…

I would highly recommend the Darlington team. Michelle was in charge of our sale and gave excellent advice when it came to accepting a slightly reduced cash offer back in March. Unfortunately this took a lot longer than expected for a cash purchase, however this certainly was not due to the lack of support from Michelle who was always friendly & personable. Even when Michelle was absent everyone played their part in investigating my concerns regarding hold ups (work which the solicitors were not carrying out!) even to the point of persisting with contacting the buyers solicitor and buyer when they did not answer the phone! Everyone there worked as a team and if they don't know the answer they persisted until they got an answer and updated me. The sale completed today (5 months on) and I would like to thank everyone for their help & professionalism.

Val · 28 August 2026

★★★★★ 5/5

Trustpilot

Good service provided

Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team were doing all they reasonably could to get my sale over the line.

Martin · 3 July 2026

★★★★★ 5/5

Google

It was our first time dealing with Smith & Friends as we looked to move home and we couldn’t be happier! Ellie and Rachael have been amazing from day one and nothing was a problem for them. We were kept up to date throughout the whole process and everything did go as smoothly as possible because of their help. I couldn’t recommend these guys enough! Thank you Ellie and Racheal, you made a possible stressful situation very easy for us!

Kyle · 9 September 2025

★★★★★ 5/5

Trustpilot

Exceptional service!

We honestly couldn't have asked for a better experience with Claire Grundy at Smith & Friends Estate Agents. Buying a home can be stressful, but Claire made the whole journey so much easier with her kindness, professionalism, and constant support.

Kat · 18 July 2026

★★★★★ 5/5

Trustpilot

friendly and professional staff

friendly and professional staff, Lee was very assertive And kept us updated! he had had very good communication the process was very smooth and easy, would recommend this estate agents to anyone wanting to buy or rent!

Chloe · 13 July 2026

★★★★★ 5/5

Trustpilot

Would definitely recommend

In what is one of the most stressful processes in life, Stockton Smith and Friends have been amazing. Lindsey and Claire have supported us throughout, and towards the end before exchange, Lindsey has been a huge help in a big chain to make sure it went to plan! I couldn’t be more thankful for the service we have received. Would definitely recommend

Emma · 26 August 2026

★★★★★ 5/5

Trustpilot

Smith and Friends Ingleby Barwick

We used Smith and Friends Ingleby Barwick when buying our first home and had a great experience from start to finish. As first-time buyers, the whole process was new to us, but the team were helpful, professional and kept us informed throughout. Rachael and Andrea were always happy to answer any questions we had and made the process feel much less stressful.

Azka · 12 August 2026

★★★★★ 5/5

Trustpilot

My experience with smith and friends is…

My experience with smith and friends is very good.Nikki is the lady who handled my tenancy for almost 3 years and she made me so comfortable by her quick response.She is very professional and friendly at same time.Thank you so much Nikki,lots of love xx

Moti · 19 April 2026

★★★★★ 5/5

Google

We cannot speak highly enough of our experience with Smith & Friends Estate Agents (ingleby Barwick). From the very first interaction, they demonstrated professionalism at its absolute best. As first-time buyers who were completely new to the mortgage process, we honestly didn’t know where to begin but the team made everything so easy and stress-free for us. Right from the property search, they took the time to truly understand what we were looking for and guided us every step of the way. They didn’t just show us homes; they went above and beyond by helping us connect with trusted solicitors and mortgage advisers, which made the entire journey feel seamless and well-supported. What really stood out was their communication. We were kept in the loop throughout the entire process with regular updates, which gave us great peace of mind. It’s not easy buying a home in a new country, but Rachel and Andrea made us feel completely at ease. They were incredibly patient, answering all our questions (and we had many!), and never once made us feel like a burden. We truly appreciated their support during the negotiation stage they helped us agree on a price that worked for us, and we couldn’t be happier with both the house and the lovely area we now call home. A huge thank you to Rachel and Andrea for your kindness, professionalism, and dedication. You turned what could have been an overwhelming process into a smooth and positive experience. We would recommend Smith & Friends to anyone looking for an estate agent that genuinely cares.

Kisakye · 16 March 2026

★★★★★ 5/5

Google

Excellent support and service from Smith and Friends in the sale of our house. From honouring a previous quote to fantastic support in the final weeks to completion - the team at the Ingleby Barwick branch have been so efficient, professional, kind and informative. Great marketing, sound advice and support in securing solicitors, they have held our hand through the whole process, making something that can be stressful, easy. A special thank you to Andrea, who always returned my calls, was understanding, empathic and for whom no question was too silly! Highly recommended local firm who know the market.

Catherine · 16 April 2025

★★★★★ 5/5

Trustpilot

House Sale

Our experience with the Stockton Office team during a recent house sale was excellent. We found all of team to be very professional, proactive and friendly. A special mention to Jaynie who was great and helped guide us through the sale, Thank you !

R · 28 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

The whole experience from valuation to completion was first rate. The helpful advice and assistance from the entire team at the Middlesbrough office, especially Elaine was invaluable. I do not hesitate to recommend Smith & Friends Estate Agents.

Christine · 26 April 2026

★★★★★ 5/5

Trustpilot

Great service from everyone I spoke to…

Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.

Ian · 3 July 2026

★★★★★ 5/5

Trustpilot

I definitely recommend the Darlington…

I definitely recommend the Darlington office of Smith & Friends. Right from the start when Louis valued my property he was very informative, friendly and took great photos. At the start of the sale process I dealt with the majority of staff who were always friendly. Joy was looking after my property and was very friendly & professional keeping in touch throughout. Towards the end, even though she was off work following an operation, she still took the time to keep me up to date and check if I was happy with how things were progressing. My buyer also commented how pleased he was with the communication from Joy. Thank you to all the team. I will definitely use your services again.

ValandRuss · 13 November 2024

★★★★★ 5/5

Trustpilot

We only chose smith and friends because...

We only chose smith and friends because we saw they had sold a significant amount of properties in our area. I'm very happy to report that they were the correct choice.After dealing with Jess and Michelle for a brief period due to our house being offered on almost immediately, I was thoroughly impressed with every aspect of their performance. However... A special thank you to Joy who handled the majority of our interactions for through sale and closing - she is reliable, efficient and helpful. She helped make the process a little less stressful than it could've been, and for that we thank you!

Nick · 27 October 2024

★★★★★ 5/5

Google

Brilliant service from start to finish. My house was rented out within a week. Ellie & Rachael kept me informed throughout. Well done the full team at Smith & Friends. I will certainly recommend your services.

Taggy · 16 January 2026

★★★★★ 5/5

Trustpilot

The staff at Smith & Friends Darlington…

The staff at Smith & Friends Darlington were helpful from start to finish. The sale of my home was particularly stressful and emotional for me and had a few hurdles along the way but Joy was always on hand to reassure and guide me, nothing was too much trouble. This was my first experience of selling a home and found overwhelming and confusing at times however the staff were very patient and dealt with my many ‘wobbles’ professionally but in a personal way. Communication and support was excellent throughout

Hayley · 31 July 2024

★★★★★ 4/5

Trustpilot

Good service

Good service, apart from the sale progression department being unrealistic with time scales. We got told we were taking to long to complete when the whole sale only took 3 months. Which is pretty much average for a house sale. After this we consulted with the sale progression department for help gaining documents, however this was refused. Also at the start of the transaction there was little to no chasing from the sale progression department in getting the sale instructed with the solicitiors. Which was frustrating as everything was just verbally agreed for around 2 weeks. On the whole the sale progression department brought a lot of un-needed stress to the transaction, and can do a much better job in my view.

Geno · 26 July 2024

★★★★★ 5/5

Trustpilot

Andrea at smith & friends Ingleby…

Andrea at smith & friends Ingleby Barwick made selling my property a painless process. Efficient and professional, kept me updated throughout .

Sue · 20 April 2026

★★★★★ 5/5

Trustpilot

Very friendly staff

Very friendly staff, answered questions promptly and always put us at ease. Kept us informed when needed. Joanne and Nicola were very helpful and cheerful.

Nicola · 23 March 2026

★★★★★ 5/5

Trustpilot

Thankyou to Smith and Friends…

Great experience with Smith and Friends Stockton on Tees. Active advertising, keeping us very well informed along the way with selling my dear mum's house. Very actively chasing up our Solicitors on a number of occasions which unfortunately was particularly necessary as we approached completion, due to our Solicitors not keeping me in the loop! Thankyou so much to everyone, with special thanks to Lindsey - we got there in the end!

Diane · 18 October 2024

★★★★★ 5/5

Trustpilot

Charlotte and Leah were fantastic

Charlotte and Leah were fantastic, they kept us up to date with all key aspects of the house sale, they also dealt with issues swiftly. They rang us regularly to see how things were progressing. Really positive experience and would 100% recommend them for anyone looking to sell their home with this team. Toni did and excellent job of the photos for the property and made sure that it sold its best features.

Jamie · 30 September 2024