Trusted Agent profile · Ingleby Barwick
★★★★★
662 reviews across 2 platforms
Barwick Lodge Ingleby Way, Ingleby Barwick, TS17 0RH
Smith and Friends Estate Agents's office in Ingleby Barwick, at Barwick Lodge Ingleby Way, is rated 4.9 out of 5 across 662 reviews on two platforms, including 68 Google reviews rated 4.9.
Every review we hold for the Ingleby Barwick office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from everyone I spoke to…
Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotI definitely recommend the Darlington…
I definitely recommend the Darlington office of Smith & Friends. Right from the start when Louis valued my property he was very informative, friendly and took great photos. At the start of the sale process I dealt with the majority of staff who were always friendly. Joy was looking after my property and was very friendly & professional keeping in touch throughout. Towards the end, even though she was off work following an operation, she still took the time to keep me up to date and check if I was happy with how things were progressing. My buyer also commented how pleased he was with the communication from Joy. Thank you to all the team. I will definitely use your services again.
Thank you for your 5 star review of our Darlington office. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotWe only chose smith and friends because...
We only chose smith and friends because we saw they had sold a significant amount of properties in our area. I'm very happy to report that they were the correct choice.After dealing with Jess and Michelle for a brief period due to our house being offered on almost immediately, I was thoroughly impressed with every aspect of their performance. However... A special thank you to Joy who handled the majority of our interactions for through sale and closing - she is reliable, efficient and helpful. She helped make the process a little less stressful than it could've been, and for that we thank you!
Thank you Nick for your 5 star review.Kind regardsMark SmithManaging Director
5/5
GoogleBrilliant service from start to finish. My house was rented out within a week. Ellie & Rachael kept me informed throughout. Well done the full team at Smith & Friends. I will certainly recommend your services.
Thank you for your 5 star review of our Ingleby Barwick lettings team. We all greatly appreciate your kind words and future recommendations. Kind regards Mark Smith Managing Director
5/5
TrustpilotThe staff at Smith & Friends Darlington…
The staff at Smith & Friends Darlington were helpful from start to finish. The sale of my home was particularly stressful and emotional for me and had a few hurdles along the way but Joy was always on hand to reassure and guide me, nothing was too much trouble. This was my first experience of selling a home and found overwhelming and confusing at times however the staff were very patient and dealt with my many ‘wobbles’ professionally but in a personal way. Communication and support was excellent throughout
Thank you Harley for your fantastic 5 star review.Kind regards Mark Smith Managing Director
4/5
TrustpilotGood service
Good service, apart from the sale progression department being unrealistic with time scales. We got told we were taking to long to complete when the whole sale only took 3 months. Which is pretty much average for a house sale. After this we consulted with the sale progression department for help gaining documents, however this was refused. Also at the start of the transaction there was little to no chasing from the sale progression department in getting the sale instructed with the solicitiors. Which was frustrating as everything was just verbally agreed for around 2 weeks. On the whole the sale progression department brought a lot of un-needed stress to the transaction, and can do a much better job in my view.
Hi Geno, thank you for your review and feedback, I have read through the numerous notes on file and as you are aware from your agency days some vendors will want transactions completing in a timely manner. I apologise if this has caused you any stress and if you wish to contact me you my email is marksmith@smith-and-friends.co.uk Best WishesMark SmithManaging Director
5/5
TrustpilotAndrea at smith & friends Ingleby…
Andrea at smith & friends Ingleby Barwick made selling my property a painless process. Efficient and professional, kept me updated throughout .
Thank you Sue for your 5 star review of our Ingleby Barwick team. Kind regards Mark Smith Managing Director
5/5
TrustpilotVery friendly staff
Very friendly staff, answered questions promptly and always put us at ease. Kept us informed when needed. Joanne and Nicola were very helpful and cheerful.
Thank you Nicola, for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotThankyou to Smith and Friends…
Great experience with Smith and Friends Stockton on Tees. Active advertising, keeping us very well informed along the way with selling my dear mum's house. Very actively chasing up our Solicitors on a number of occasions which unfortunately was particularly necessary as we approached completion, due to our Solicitors not keeping me in the loop! Thankyou so much to everyone, with special thanks to Lindsey - we got there in the end!
Thank you Diane for your fantastic review of our Stockton team and Lindsey.We greatly appreciate your time and review.Best WishesMark SmithManaging Director
5/5
TrustpilotCharlotte and Leah were fantastic
Charlotte and Leah were fantastic, they kept us up to date with all key aspects of the house sale, they also dealt with issues swiftly. They rang us regularly to see how things were progressing. Really positive experience and would 100% recommend them for anyone looking to sell their home with this team. Toni did and excellent job of the photos for the property and made sure that it sold its best features.
Thank you Jamie for your 5 star review of out Middlesbrough office. We greatly appreciate your kind words.Kind regardsMark Smith Managing Director
5/5
TrustpilotThank you so much to the Stockton…
Thank you so much to the Stockton office for their help. It should have been any easy sale, but when solicitors are involved it's never straightforward and easy, but thanks to Lindsey who mercilessly chased the solicitors to get this through to completion. And thank you to both Claires who also went above and beyond. Claire A making weekly checks on the property to keep our insurers happy! thanks again for all your help.
Thank you Katy for your wonderful review of our Stockton team, it is greatly appreciated by us all.Kind regardsMark Smith Managing Director
5/5
TrustpilotDarlington Office
I had dealt with the Darlington office as a Landlord. The service was excellent from all staff. Everyone was so helpful. However, I have to make special mention of Lee who always went above and beyond in helping to resolve problems with tenants, or by providing additional administrative services for my property. I highly recommend the Darlington office without hesitation. Great agency
Thank you Mr Allan for your 5 star review of our Darlington team in particular Lee. We greatly appreciate your kind words and review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service and support
Excellent support and service from Smith and Friends in the sale of our house. From honouring a previous quote to fantastic support in the final weeks to completion - the team at the Ingleby Barwick branch have been so efficient, professional, kind and informative. Great marketing, sound advice and support in securing solicitors, they have held our hand through the whole process, making something that can be stressful, easy. A special thank you to Andrea, who always returned my calls, was understanding, empathic and for whom no question was too silly! Highly recommended local firm who know the market.
Thank you Catherine for your wonderful 5 star review of our Ingleby Barwick office. We greatly appreciate you taking the time to write such a great review. Andrea will be delighted too and is highly valued by us.Kind regardsMark SmithManaging Director
5/5
TrustpilotWonderful Service from Stockton Branch
I cannot thank the team in Stockton enough for the help with selling our home. From the first communication the team have responded to all questions and concerns in a timely manner. Our buyer was a challenge at times I must specifically thank Lindsey for her professionalism and hard work to finally get the sale completed. I can definitely recommend Smith & Friends Estate Agents and I wouldn’t hesitate to use them again in the future :)
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI have used Smith and Friends
I have used Smith and Friends previously for rental and sales; and this current sale was not the easiest. However, the whole team at Smith and Friends were extremely knowledgeable and professional from the initial consultation/valuation through to the sale completion. Lindsey in sales progression liaised with both myself and the buyers throughout. Her sheer determination, professionalism and liaising with my solicitor was amazing
Thank you Karen for your 5 star review of our Stockton team in particular Lindsey. I am delighted we got there in the end. Thank you for choosing Smith & Friends as your estate agent. Kind regards Mark Smith Managing Director
5/5
TrustpilotThe team at Hartlepool were brilliant…
The team at Hartlepool were brilliant and kept me updated on the progress of the sale.
Thank you David for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotI used this company after it was…
I used this company after it was recommended to me and to their word it was a good experience, Contact was made every step of the way, i would especially like to thank Andrea for keeping me up to date with any concerns i may have had..For a quick easy stress free sale i would definitely use smith and friends estate agents again.
Thank you Margaret for your 5 review. It is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotAbsolutely incredible
Absolutely incredible, as a first time renter i had a lot of questions, but they never seemed to get sick of me and gave me all the support i needed. Especially Lee on lettings, he was amazing. Thank you all again
5/5
TrustpilotExcellent service and friendly
We recently sold our house with Smith and friends. Their service was fantastic all of the staff we dealt with especially Joanne and Rachael always found time to talk to us. It was not an easy sale as our first buyer pulled out at the last minute, the staff then ensured our house was seen and we had another new buyer pretty soon. All of my calls where taken in a professional and friendly manner and no query was too much hassle for them.
5/5
TrustpilotGreat Estate Agent
I have dealt with lots of estate agents over the years but smith and friends are brilliant. Mark Hodgson and his team go above and beyond to help in anyway that they can. It feels like they genuinely care which is rare in the property world these days. If you are considering selling your home, give these guys a call as you will not be disappointed!
Thank you for your 5 star review Jake, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBeing kept up to date from Start to finish
Being kept up to date. Email notifications.
Thank you Liz for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotHartlepool Staff
Each member of staff, from sales Megan, & Nicola, after sales - support Catherine, Racheal have been excellent, very efficient. From arranging viewings and negotiating offers through to the completion of sale. Particularly when acting as a reliable and trustworthy intermediary with ourselves and vendors. We have been filled with great confidence and enthusiasm throughout the process. We would like to thank Charlie, and Craig particularly who escorted us in several viewings and were happy to assist with any queries we had.
Thank you Deb for your brilliant review of our Hartlepool team, they will be delighted to read your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotBefore anything else
Before anything else, I would like to commend and give 5 stars to Claire Aitken who from the start of our process show the property and negotiate to the vendor and to us very well. She's very professional on making follow-ups and client friendly.
***Update 30/6/2026 - 7.45pm Following our conversation yesterday, I appreciate your call Mr Manejero. The emails that were sent were to make sure the point was not missed, by highlighting it in red wasn’t meant to be make it sound stressful or angry but to make sure points were noted as the vendor was keen to make sure the sale was proceeding. I will feed that back to the sales progressor and look forward to a successful relationship going forward. You have my number for any queries you may have, Kind regards Mark Smith Managing Director Thank you for your review Mr Manejero and the positive comments about Claire. Please can you email me directly at marksmith@smith-and-friends.co.uk as I would like to discuss your review with you and find out where the comments came from. I have looked through the file notes and cant find any comments like you have mentioned. I believe it didn't complete as you need to give authority to the solicitor and as you appreciate we will have a vendor wanting to know what the situation was. I look forward to hearing from you and we can set a call up as I pride myself on the standards my team sets, if we have fallen below that then I will look into this. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat service from the initial…
Great service from the initial onboarding to completion. Sale was of our parents house and we were not local so everything was dealt with remotely.Process of viewing notifications was smooth especially as we were not local and Darlington office attended all viewings for us. Joy managed completion efficient and smoothly, putting up with our queries in a professional manner and always prompt to respond to them, including chasing lawyers on both sides when necessary Would highly recommend.
Thank you Mrs Brown for your review.Kind regardsMark SmithManaging Director
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